Duval Ford - Service Center

No help what so ever. We were stranded in Jacksonville when our ford f150 died. We had it towed to the dealership thinking they would be able to fix it. Boy were we wrong. We were stranded in Jacksonville when our ford f150 died. We had it towed to the dealership thinking they would be able to fix it. Boy were we wrong. After 4 days and $2000 in expenses they still had not fixed the problem. They replaced the distributor rotor and charged us $328 and it was not the problem. My husband tried to tell them it was the computer but no one would listen. Needless to say, we ended up renting a uhaul and trailer and towed it all the way back to Ohio at 50mph. My husband replaced the computer and it now runs great. More

spent thousands of dollars an prolem still not fixed Spent over 2,000$ tryin to get engine light off the light continued to come on after I brought it back over 7 times .. Still not fixed terrible experi Spent over 2,000$ tryin to get engine light off the light continued to come on after I brought it back over 7 times .. Still not fixed terrible experience then they tried to make me spend another 1200$ didn't wanna wrk with me at after all the rental vehicles an time off wrk taking it back an forth what a hassle truck still isn't fixed .. A manager was suppose to call me an still haven't heard from him More

David P Leon /Service Thank you David P Leon for my EXCELLENT car service experience. I have been coming to Duval Ford for sales and service for over 15 years. Although a Thank you David P Leon for my EXCELLENT car service experience. I have been coming to Duval Ford for sales and service for over 15 years. Although a few faces have changed it is very refreshing to continue to be treated with great care and professionalism. David kept me informed on my cars progress with text messages. This was so very convenient. My vehicle was washed and ready when promised. Awesome customer care ! Also, thanks to the parts dept. mechanics and transmission specialists Tim & James. Great Crew Mr. Dan Hodges ! Sincerely, Bob DeGuzman. More

Oil Change I had an appointment scheduled on 5/10/16 for an oil change with Sheila McFarland. I decided to drop my vehicle off the night before, so I wouldn't m I had an appointment scheduled on 5/10/16 for an oil change with Sheila McFarland. I decided to drop my vehicle off the night before, so I wouldn't miss any work. When I checked in with Sheila, she stated that if I wanted to, they could change my oil right then! That was perfect...my husband & I looked at the new 2017 Escapes with our salesman, Malcolm Daigle (my lease is up in 10 months) and when we came back to service, my vehicle was ready to go. Great customer service!! More

Sunroof leak and new brakes I've been to this dealership before and didn't experience the best service and was hesitate about coming back but I'm so glad I did. I had great servi I've been to this dealership before and didn't experience the best service and was hesitate about coming back but I'm so glad I did. I had great service! Rudy was awesome, he kept me up to date in regards to my car the whole time it was in the shop. They fixed my sunroof leak for free and even detailed my car, it was a great experience! More

Saving the day I would love to thank the ford duvall team especially mike murdock in helping resolve a service night mare because i mistakenly purchased a vehicle fr I would love to thank the ford duvall team especially mike murdock in helping resolve a service night mare because i mistakenly purchased a vehicle from a napleton orlando Volkswagen. Thanks duval for we will keep coming back. More

Bobby Z. Duval Ford assists my family with their repairs and service. This particular occasion Bobby Zelk was the tech responsible for repairs. He contacted me Duval Ford assists my family with their repairs and service. This particular occasion Bobby Zelk was the tech responsible for repairs. He contacted me direct to discuss some additional "recommended" repairs while he was behind the dash. Thus, saving us potential $$ in the future. As always....due to Bobby's honesty, we approved the additional items. Can't thank him enough. More

Service Smooth, service went very well and I should have asked to have my car washed; if it is working. Service Employee might ask if I would like my car was Smooth, service went very well and I should have asked to have my car washed; if it is working. Service Employee might ask if I would like my car washed if available. More

The service rep.(David) was excellent. Great and supporting service from David. He arranged a rental car and had my car ready for pickup doing the rain. He went out of his way to make sure Great and supporting service from David. He arranged a rental car and had my car ready for pickup doing the rain. He went out of his way to make sure that I was satisfied with the service. More

focus The Techs in the service department are very good and friendly. The car was serviced with no problem and in a timely matter. I have always had an ex The Techs in the service department are very good and friendly. The car was serviced with no problem and in a timely matter. I have always had an excellent experience when I bring in my car. More