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556 Reviews of Duval Ford - Service Center
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October 23, 2015
Great Service Great service and the young man that waited on me was very professional and very courteous. It got me in there as quickly as possible. Great service and the young man that waited on me was very professional and very courteous. It got me in there as quickly as possible. More
by Dolly
Employees Worked With
The service tech's name was close to Bernard and I apologize for not getting it correct. , Richard Jordan
October 01, 2015
Poor Experience for First Oil Change I brought my vehicle in to Duval Ford for my first 5000 mile oil change after purchasing my vehicle. I was very happy with the customer service when I I brought my vehicle in to Duval Ford for my first 5000 mile oil change after purchasing my vehicle. I was very happy with the customer service when I purchased the vehicle and I was expecting the same level of service from their Service Department. This was far from the case. I purchased the service agreement when I bought my vehicle so I thought this would also give me a better standing with the dealership. I brought my vehicle in at my appointment time. When I arrived I could not find anyone to assist me. Mind you this was my first time at this service department. When I finally located someone they said I am not the one to help you and pointed to a door. I made my way to the door and entered where there were several Service Department employees standing around talking. No one acknowledged me. I stood an waited for several minutes before anyone said anything to me . When I was acknowledged, the employee looked at me and said, "What do you need?". I was a bit taken back. I told him I just purchased the vehicle and I was there to get my first oil change. I also told him I purchased the service agreement so my service should be covered. He had no emotion and did not treat me with any level of proper customer service. I was highly deflated by this. He took me to the waiting room and said my vehicle should be read in 20 minutes. Again I had an appointment. After over an hour someone, not my service person, finally came and advised me my vehicle was ready. I was a bit upset to see that my vehicle had not been washed or vacuumed as I had never purchased a vehicle where this was not standard after service at the dealership. This was not as big of a deal as the oil/dirt smudge marks I noticed in my car after I left. I am highly disappointed with this experience and I wish I could cancel the service agreement I signed. This is not the level of service I am used too after purchasing a vehicle and I thought I would be a long-term customer after the positive experience I had with the Duval Ford sales staff. This experience has changed my mind to the point I am already thinking of trading in my car and going to another dealership. Poor Customer Service in the Duval Ford Service Department. More
by chrifar
September 15, 2015
recall Everyone was very knowledge, prompt and courteous. Also had oil changed and tires rotated. Thanks Duval Ford, will continue to go there for service. Everyone was very knowledge, prompt and courteous. Also had oil changed and tires rotated. Thanks Duval Ford, will continue to go there for service.. Thanks. More
by Dianne Roberts
Employees Worked With
September 07, 2015
Tire inflation sensor problem My tech JJ explained the possibilities before inspection along with potential costs. I was not shocked when he gave me the results of the inspection a My tech JJ explained the possibilities before inspection along with potential costs. I was not shocked when he gave me the results of the inspection and the cost to repair it. I appreciated his candor. To accommodate my longer than estimated wait time JJ gave me a discount on the labor. I appreciate a dealer who literally values my time. More
by Job3
September 05, 2015
These guys are great! Went in for service on my truck and they were fast and very good. Johnny is super smart and always right. Richard is the best service manager I have Went in for service on my truck and they were fast and very good. Johnny is super smart and always right. Richard is the best service manager I have ever felt with. More
by Plumbercat
Employees Worked With
Richard service manager and Johnny service tech
August 29, 2015
Couldn't ask for better Customer Service. Dan Hodges , Richard and Malcolm always go out of their way to take care of my needs and my family, We have been dealing with their dealerships for 1 Dan Hodges , Richard and Malcolm always go out of their way to take care of my needs and my family, We have been dealing with their dealerships for 15 years or more and would not go anywhere else. Thank You so Much. The Duncan Family More
by Duncan Family
Employees Worked With
Dan Hodges, Malcolm Daigle, Richard Jordan
August 29, 2015
The service was awesome!!!! David was very professional and courteous. He made sure I had everything I needed. Got me in a rental car with no fuss! I only have 1 hour for lunch a David was very professional and courteous. He made sure I had everything I needed. Got me in a rental car with no fuss! I only have 1 hour for lunch and advised me to call a head to have my car ready to save me sometime! I am overall satisfied with his awesome customer service! More
by Folsom74
Employees Worked With
David
August 13, 2015
Service is always top notch I only take my vehicle to Ford because I trust my vehicle in their hands. David is always on top of the game and I am very grateful for his attention I only take my vehicle to Ford because I trust my vehicle in their hands. David is always on top of the game and I am very grateful for his attention in taking care of all my car needs! Thank you David!! More
by Jj1975
Employees Worked With
David
August 09, 2015
Great Service The service department was efficient, timely and very courteous. They kept me informed regarding my vehicle and went out of their way to make me feel The service department was efficient, timely and very courteous. They kept me informed regarding my vehicle and went out of their way to make me feel comfortable. More
by cargirl
Employees Worked With
not sure
August 08, 2015
AWESOME SERVICE The customer service is A 1. Everyone had a great smile on their face. Explained everything and made me feel completely comfortable. WI'll definitely The customer service is A 1. Everyone had a great smile on their face. Explained everything and made me feel completely comfortable. WI'll definitely return. More
by Alana23231
