Duval Ford - Service Center

Tire Troubles Got a screw in my tire. It could not be patched according to service. I have road hazard warranty. My tires have been discontinued. Service replac Got a screw in my tire. It could not be patched according to service. I have road hazard warranty. My tires have been discontinued. Service replaced the tire with a blackwall. The other three tires are raised white letters. Now I have three matching tires and one black non matching tire. Not pleased. More

Great experience John was very professional - first time the technician has called me first to give me an update on my vehicle since I have been having my maintenance John was very professional - first time the technician has called me first to give me an update on my vehicle since I have been having my maintenance done at Duval Ford. John also offered me a car wash whisk is also a first. His demeanor and follow up makes him a valuable employee. More

Service They do a outstanding job of taking care of my Super Duty, wouldn't go any where else! Between my salesman Gunny Moore a fellow Marine, and Sheila tak They do a outstanding job of taking care of my Super Duty, wouldn't go any where else! Between my salesman Gunny Moore a fellow Marine, and Sheila taking my truck in at a time that is convenient for me, you couldn't ask for anything better! More

1st Service We made an appointment and Sheila McFarland took care of everything! We dropped the vehicle off one evening and it was ready for pickup by lunchtime We made an appointment and Sheila McFarland took care of everything! We dropped the vehicle off one evening and it was ready for pickup by lunchtime the following day. Easy & prompt!! More

Great service! Easy to make appointment and prompt service when I arrived. Complete explanation of what was needed and done. All of my questions were addressed. A Easy to make appointment and prompt service when I arrived. Complete explanation of what was needed and done. All of my questions were addressed. An overall great experience. More

Oil Change/ Brake Check Your service department is awesome! They explained everything so well and charges were fair! I'm so glad I bought my truck from your dealership. Your service department is awesome! They explained everything so well and charges were fair! I'm so glad I bought my truck from your dealership. More

Great Service Great service and the young man that waited on me was very professional and very courteous. It got me in there as quickly as possible. Great service and the young man that waited on me was very professional and very courteous. It got me in there as quickly as possible. More

Poor Experience for First Oil Change I brought my vehicle in to Duval Ford for my first 5000 mile oil change after purchasing my vehicle. I was very happy with the customer service when I I brought my vehicle in to Duval Ford for my first 5000 mile oil change after purchasing my vehicle. I was very happy with the customer service when I purchased the vehicle and I was expecting the same level of service from their Service Department. This was far from the case. I purchased the service agreement when I bought my vehicle so I thought this would also give me a better standing with the dealership. I brought my vehicle in at my appointment time. When I arrived I could not find anyone to assist me. Mind you this was my first time at this service department. When I finally located someone they said I am not the one to help you and pointed to a door. I made my way to the door and entered where there were several Service Department employees standing around talking. No one acknowledged me. I stood an waited for several minutes before anyone said anything to me . When I was acknowledged, the employee looked at me and said, "What do you need?". I was a bit taken back. I told him I just purchased the vehicle and I was there to get my first oil change. I also told him I purchased the service agreement so my service should be covered. He had no emotion and did not treat me with any level of proper customer service. I was highly deflated by this. He took me to the waiting room and said my vehicle should be read in 20 minutes. Again I had an appointment. After over an hour someone, not my service person, finally came and advised me my vehicle was ready. I was a bit upset to see that my vehicle had not been washed or vacuumed as I had never purchased a vehicle where this was not standard after service at the dealership. This was not as big of a deal as the oil/dirt smudge marks I noticed in my car after I left. I am highly disappointed with this experience and I wish I could cancel the service agreement I signed. This is not the level of service I am used too after purchasing a vehicle and I thought I would be a long-term customer after the positive experience I had with the Duval Ford sales staff. This experience has changed my mind to the point I am already thinking of trading in my car and going to another dealership. Poor Customer Service in the Duval Ford Service Department. More