Duval Ford - Service Center

The service rep.(David) was excellent. Great and supporting service from David. He arranged a rental car and had my car ready for pickup doing the rain. He went out of his way to make sure Great and supporting service from David. He arranged a rental car and had my car ready for pickup doing the rain. He went out of his way to make sure that I was satisfied with the service. More

focus The Techs in the service department are very good and friendly. The car was serviced with no problem and in a timely matter. I have always had an ex The Techs in the service department are very good and friendly. The car was serviced with no problem and in a timely matter. I have always had an excellent experience when I bring in my car. More

Best car buying experience ever We couldn't have asked for a more simple, seamless car buying experience. Our salesperson, Susan Moore, was just so friendly and down to earth. We f We couldn't have asked for a more simple, seamless car buying experience. Our salesperson, Susan Moore, was just so friendly and down to earth. We felt absolutely no pressure, no wasting of our time, and no bait and switch. We went to Duval not even looking for a vehicle, but simply for service. Our salesperson, Susan, introduced herself and asked if there was anything she could help with; my wife then asked her about the vehicle we purchased and we ended up driving away the very next day in our new Jeep. We highly recommend Duval Ford and especially Susan Moore as your dealership and salesperson of choice. More

Fast and friendly I did not have an appointment I arrived at 1:36pm: and left by 2:00pm just amazing how fast my car was ready WOW I did not have an appointment I arrived at 1:36pm: and left by 2:00pm just amazing how fast my car was ready WOW More

Tire Troubles Got a screw in my tire. It could not be patched according to service. I have road hazard warranty. My tires have been discontinued. Service replac Got a screw in my tire. It could not be patched according to service. I have road hazard warranty. My tires have been discontinued. Service replaced the tire with a blackwall. The other three tires are raised white letters. Now I have three matching tires and one black non matching tire. Not pleased. More

Great experience John was very professional - first time the technician has called me first to give me an update on my vehicle since I have been having my maintenance John was very professional - first time the technician has called me first to give me an update on my vehicle since I have been having my maintenance done at Duval Ford. John also offered me a car wash whisk is also a first. His demeanor and follow up makes him a valuable employee. More

Service They do a outstanding job of taking care of my Super Duty, wouldn't go any where else! Between my salesman Gunny Moore a fellow Marine, and Sheila tak They do a outstanding job of taking care of my Super Duty, wouldn't go any where else! Between my salesman Gunny Moore a fellow Marine, and Sheila taking my truck in at a time that is convenient for me, you couldn't ask for anything better! More

1st Service We made an appointment and Sheila McFarland took care of everything! We dropped the vehicle off one evening and it was ready for pickup by lunchtime We made an appointment and Sheila McFarland took care of everything! We dropped the vehicle off one evening and it was ready for pickup by lunchtime the following day. Easy & prompt!! More

Great service! Easy to make appointment and prompt service when I arrived. Complete explanation of what was needed and done. All of my questions were addressed. A Easy to make appointment and prompt service when I arrived. Complete explanation of what was needed and done. All of my questions were addressed. An overall great experience. More

Oil Change/ Brake Check Your service department is awesome! They explained everything so well and charges were fair! I'm so glad I bought my truck from your dealership. Your service department is awesome! They explained everything so well and charges were fair! I'm so glad I bought my truck from your dealership. More