Duval Ford - Service Center

Excellent Service I was met by staff when I arrived early who informed John of my arrival. John quickly wrote up the service ticket and directed me to the waiting area I was met by staff when I arrived early who informed John of my arrival. John quickly wrote up the service ticket and directed me to the waiting area. He kept me fully informed of the status of my service. I appreciated his professionalism and great customer service. More

Excellence in action! My service advisors David and John have always been very helpful and courteous! I love Duval Ford and will always bring my truck for service here. My service advisors David and John have always been very helpful and courteous! I love Duval Ford and will always bring my truck for service here. More

Good visit. I had a good experience. Richard took good care of me. I will be back in the future. I had a good experience. Richard took good care of me. I will be back in the future. More

Great service The service is wonderful and the techs are always nice helpful and informative. The only negatives were the tv in the waiting area was stuck on club h The service is wonderful and the techs are always nice helpful and informative. The only negatives were the tv in the waiting area was stuck on club house Mickie and there were no children present, please stick with the news or ESPN. The other negative was that it took another 30 minutes after I paid for all the services for my escape to be brought up so that I could leave. More

They Get It Right The First Time Best of the best customer service. Professional continuity sets Duval Ford apart from any competition. Setting industry standards whenever we need t Best of the best customer service. Professional continuity sets Duval Ford apart from any competition. Setting industry standards whenever we need them! Prompt and courteous. More

40,000 mile service Service was outstanding as always. Only complaint I have is the service waiting room - the TV was running on the Disney Channel and no one could chan Service was outstanding as always. Only complaint I have is the service waiting room - the TV was running on the Disney Channel and no one could change the channel. The remote to the TV did not work. Very aggravating to everyone in the room who had to listen to Disney songs, etc., the whole time we were in the waiting room. All adults were present--no children. More

Since your inclusion of Richard Jordan service has greatly i Richard Jordan has brought back the benefits of Auto Butler that was part of my purchase deal, he and his crew have brought back what was lacking in s Richard Jordan has brought back the benefits of Auto Butler that was part of my purchase deal, he and his crew have brought back what was lacking in service at Duval Ford. More

Great Service Great service at a great price. Immediately greated upon arrival in service bay and polities offered assistance. Service writer promptly assisted to t Great service at a great price. Immediately greated upon arrival in service bay and polities offered assistance. Service writer promptly assisted to take down idly time initial vehicles information. My truck was then taken back for routine maintenance service on schedule and promptly turned around. I had a few inquires about after market upgrades and all my questions were well received and answered with detailed information from a maintenance technitian. The technician patiently and politely provide outstanding customer service and advice. So, even the wait for my vehicle to be processed was a great opportunity me. As always, I will be returning to Duval Ford for all future vehicle service. More

No help what so ever. We were stranded in Jacksonville when our ford f150 died. We had it towed to the dealership thinking they would be able to fix it. Boy were we wrong. We were stranded in Jacksonville when our ford f150 died. We had it towed to the dealership thinking they would be able to fix it. Boy were we wrong. After 4 days and $2000 in expenses they still had not fixed the problem. They replaced the distributor rotor and charged us $328 and it was not the problem. My husband tried to tell them it was the computer but no one would listen. Needless to say, we ended up renting a uhaul and trailer and towed it all the way back to Ohio at 50mph. My husband replaced the computer and it now runs great. More

spent thousands of dollars an prolem still not fixed Spent over 2,000$ tryin to get engine light off the light continued to come on after I brought it back over 7 times .. Still not fixed terrible experi Spent over 2,000$ tryin to get engine light off the light continued to come on after I brought it back over 7 times .. Still not fixed terrible experience then they tried to make me spend another 1200$ didn't wanna wrk with me at after all the rental vehicles an time off wrk taking it back an forth what a hassle truck still isn't fixed .. A manager was suppose to call me an still haven't heard from him More