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556 Reviews of Duval Ford - Service Center
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November 02, 2016
david work very hard on easying my mind and keeping a smile careing dealer ship and very concern about me and my car made sure the shutler bus was there to take me home and pick me up thank you ford ford keepin careing dealer ship and very concern about me and my car made sure the shutler bus was there to take me home and pick me up thank you ford ford keeping david. More
by amos helen
Employees Worked With
David Moore
September 29, 2016
Awful The only person that was the most help Rudy he made the long wait bearable for my oil change. Other than that service was horrible when I had to go ba The only person that was the most help Rudy he made the long wait bearable for my oil change. Other than that service was horrible when I had to go back for recall and replacement keys. Had to wait three hours for some keys and then I had to keep calling for an update. Can't wait to trade my car in. More
by Focus14
Employees Worked With
Rudy
September 28, 2016
Very good service Customer care rep. Rudy Bravo was excellent. He went out of his way to make sure I was satisfied! He could not have been any nicer. Customer care rep. Rudy Bravo was excellent. He went out of his way to make sure I was satisfied! He could not have been any nicer. More
by Grady
Employees Worked With
Rudy Bravo
September 24, 2016
Oil change/other work Oil change and other maintenance was done in a reasonable amount of time. Future work that needs to be done was thoroughly explained to me and how lo Oil change and other maintenance was done in a reasonable amount of time. Future work that needs to be done was thoroughly explained to me and how long it would take. More
by Donna
Employees Worked With
David Leon
September 20, 2016
The Works Everything was great! I was taken care of very well. I had the service completed with an appointment and everything was done in a timely manner. Everything was great! I was taken care of very well. I had the service completed with an appointment and everything was done in a timely manner. More
by propman1
Employees Worked With
Sheila Mcfarland
September 03, 2016
Great service Always the best service in town!!! I have done business with Duval Ford for over 25 yrs! From management to the service porter they care about their c Always the best service in town!!! I have done business with Duval Ford for over 25 yrs! From management to the service porter they care about their customers More
by mike r
Employees Worked With
Brian West
August 27, 2016
OIL CHANGE I had an appointment for an oil change, I arrived early and they took my vehicle in when I arrived and was out of the dealership before my allotted ti I had an appointment for an oil change, I arrived early and they took my vehicle in when I arrived and was out of the dealership before my allotted time. A job well done. More
by Marine
Employees Worked With
Cathy Hawkins
August 22, 2016
Great service in a timely manner Great customer service in a timely manner. Richard Jordan is always willing to help and has excellent customer service. This is why I bring my entire Great customer service in a timely manner. Richard Jordan is always willing to help and has excellent customer service. This is why I bring my entire families vehicles to Duval Ford More
by Chris1015
Employees Worked With
Richard Jordan
August 13, 2016
Stephen Selby!! I have brought my car in many times before and it wasn't until my husband and I worked with Stephen Selby that we had total confidence in Duval Ford. I have brought my car in many times before and it wasn't until my husband and I worked with Stephen Selby that we had total confidence in Duval Ford. We know with the Stephen there will be no problems and everything will be perfect. He is the best. More
by theskinners
Employees Worked With
Stephen Selby.
August 05, 2016
Horrible Service I really do not want to give Duval Ford Service one star. This review concerns the Service Department. I took my 2000 F 150 for service to Duval Ford I really do not want to give Duval Ford Service one star. This review concerns the Service Department. I took my 2000 F 150 for service to Duval Ford on July 6, 2016. I asked to have three issues looked at: 1. Needed Air Conditioning system to be checked. 2. Needed all four disc brake serviced. 3. Needed my turns signals fixed. Service Rep calls me and says my battery probably needs to be replaced, took the bait and had that done also. Brought my truck in for service early AM on Thursday, July 6, 2016. Got an update that my truck would be ready by morning of Friday, July 7.2016. I said that would be fine and I would pick it up in the afternoon. The Bad I pick up my truck Friday afternoon and this is where my fun meter gets pegged to a 150%. 1st Issue- Air Conditioning My A/C was working fine when I brought it in. The air was cool but not cold. The compressor was working fine but I knew there was a leak. After picking my truck up and driving for about five minutes and nothing but hot air blows out and I could not hear the compressor running. Okay now I have to bring it back to Service Department to fix the A/C that was not broken to begin with. 2nd Issue- Brakes I have a coupon to get new brakes and rotors refinished for $179.98 per axle. So $359.96 for all four brakes to be fixed. As I am driving my truck in the same time as 1st Issue I step on the brakes for a stoplight and the brake pedal goes all the way to the floor and my truck is not stopping! My truck finally stopped when I got pretty close to the light. 3rd Issue - Battery As I am turning into Duval Ford My truck dies right on Cassat Avenue. Good thing the traffic was not bad. I was able to put my truck in Park and re-start the engine. The Ugly After getting the truck back to the Service Department, I pulled into the Service Bay and demanded to speak to the Service Manager. I just spent over $700.00 to get my truck fixed and have one issue fixed which was my turn signals. A/C Repair: I spent $170.00 for an A/C check that that actually broke my A/C when it was working at the time I brought my truck in for service. Brakes Repair: I could have gotten seriously hurt or killed because my brakes where not fixed correctly. It was apparent the mechanic that worked on my brakes did not properly test them after completing the task. I drove the truck the following week and my brakes were shuddering when stopping. I had to ask the Service Rep to get a mechanic to drive my truck and experience what was happening with the brakes. Now I have to bring my truck in for a third time to get my brakes fixed. I bring my truck in on Friday, July 22, 2016 to get my brakes fixed for good. Battery Replacement: When my truck dies in the middle of the intersection the first thing I think of is my battery died. Why because my old battery was working fine and the new one is not. This also happened within my five minute drive from above. I call the Service Rep on Saturday morning and tell him that I want my old battery back because I think there might be something wrong with this new battery. The Service Rep tells me they have already disposed of the battery and I cannot get it back. In Conclusion IF I was I treated this way at the Service Department would you want to ever buy a vehicle from Duval Ford? More
by buffy
Employees Worked With
Rudy Bravo
