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563 Reviews of Duval Ford - Service Center
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May 08, 2017
Service staff was great and the new facility is awesome. The new facility provides easy access and is very accommodating. The kids center is awesome; my little girl was entertained during our visit. Service The new facility provides easy access and is very accommodating. The kids center is awesome; my little girl was entertained during our visit. Service staff members met me at the entrance and directed me step by step through the service/repair process. My first experience at the new dealership was awesome. More
by CT44
Employees Worked With
Craig
April 29, 2017
Everything I Expected Assistant Meghan was OUTSTANDING. Went out of her way to get my truck scheduled. Work was performed on time and right. Met all my needs. Assistant Meghan was OUTSTANDING. Went out of her way to get my truck scheduled. Work was performed on time and right. Met all my needs. More
by Jay Summerlyn
Employees Worked With
Meghan
April 17, 2017
job well done workers makes you feel very comfortable they tell you what need to be done to your car and show you what the problem is and why workers makes you feel very comfortable they tell you what need to be done to your car and show you what the problem is and why More
by sunnyday
March 22, 2017
True Service After the Sale Brought my 16 Ford Flex in for regular scheduled service. Sheila McFarland got me checked in and as always assured me that they would check my car fro Brought my 16 Ford Flex in for regular scheduled service. Sheila McFarland got me checked in and as always assured me that they would check my car from front to back top to bottom. They got things taken care of in a quick manner. Even finding a dirty air filter on my cabin ac. The new dealership is very nice. However it's the people in Richard Jordan's service department that are the life blood of Duval Ford. And that's what keeps myself and many others coming back. Service after the sale! Thanks Sheila! More
by BatmanInJax
Employees Worked With
Richard Jordan, Sheila Mcfarland
March 20, 2017
Customer Service I took my car in on Saturday, they gave me a time the car would be ready and it was. It had been washed and the tires shinned. Great Service I took my car in on Saturday, they gave me a time the car would be ready and it was. It had been washed and the tires shinned. Great Service More
by Biloxi
Employees Worked With
Rudy Bravo
March 18, 2017
Initial service on vehicle; oil change and tire rotation. On the initial service to my vehicle, it was the opening of the brand-new service center. There were some things that were needed to be worked out in On the initial service to my vehicle, it was the opening of the brand-new service center. There were some things that were needed to be worked out in the service center. More
by vignola, david
Employees Worked With
Mike Constantine
March 16, 2017
What a great team of service professionals. Every person I had contact with was professional in his or her job. I was treated as if I was their only concern. I am a senior citizen and have purch Every person I had contact with was professional in his or her job. I was treated as if I was their only concern. I am a senior citizen and have purchased many vehicles and had them serviced, but I do not believe I have ever been treated and taken better care than I was on this visit. Duval Ford Service Department has got to be the BEST in Jacksonville. More
by Hank
February 11, 2017
great experience best service in town Richard Jordan is my service rep and he takes care of everything for me. Nobody touches my truck but him and his techs. First rate service experience. Richard Jordan is my service rep and he takes care of everything for me. Nobody touches my truck but him and his techs. First rate service experience. More
by Mike Jones
Employees Worked With
Richard Jordan, Hunter Scantling, Drew Luther
February 01, 2017
Rip off city inconsiderate crooks This place totally screwed us telling us we needed 1200 dollars worth of repairs, causing us to stay overnight in a hotel all the while delaying us fo This place totally screwed us telling us we needed 1200 dollars worth of repairs, causing us to stay overnight in a hotel all the while delaying us for a very important appointment. They were also supposed to pick us up the next morning but kept delaying, having a new excuse every time we called. We finally had enough and took an uber ride over to the dealership. When we arrived. We insisted we absolutely had to be on the road. So she made a call to service and with in minutes our car arrived around front. We live in north carolina and were passing through. These people clearly tried to rip us off and had no concern for our schedule. I would not trust or recommend them to any one ever More
by Jackandjill
Employees Worked With
Sheila Mcfarland
January 22, 2017
Super Service Great friendly service I made an appointment for an oil change didn't even get comfortable in a chair before service was completed. Steven did my serv Great friendly service I made an appointment for an oil change didn't even get comfortable in a chair before service was completed. Steven did my service and he is friendly and knowledgeable. More
by Charlie0210
Employees Worked With
Bouchard and Steven
