Duval Ford - Service Center

Service Representative Was Great!! Mechanic not so much! Although I rate John Rohde at the top of the rating list, I cannot say the same about the individual who did the actual maintenance work on my vehicle Although I rate John Rohde at the top of the rating list, I cannot say the same about the individual who did the actual maintenance work on my vehicle. This comment is NOT directed at John Rohde in any way, as he is an exceptional Service Representative and I would much like to work with him in future. HOWEVER, with that said, I must express my dissatisfaction with the mechanic that serviced my Expedition. After having my vehicle serviced for an oil change and wheel alignment, the vehicle was brought to the front, at which time, it was relayed to me that the battery would need to be replaced in future as there was discharge on the positive connector. As I am a business owner and work very long hours, it makes it difficult for me to come in and I decided to have the battery changed at that time, so it was again returned to the shop. Once the vehicle was completed, I was on my way. Unfortunately, traveling at 75 mph down I-10, with a semi in my rear view, I suddenly noticed the oil cap was on the vent just behind the hood and it had been caught by the wind. Instinctively, I pressed my brake, and that caused the semi truck behind me to hit his brakes, which caused him to start to slide. I steered off the interstate onto the side of the interstate and fishtailed in the wet grass, at which time the oil cap flew off the hood and into a ditch full of water. Fortunately, I was able to keep control of the vehicle, and avoided being hit by the semi. I ended up having to wade through a ditch full of water to get the oil cap!!!! Needless to say, Bryan (service manager) received the FULL brunt of my anger when I called in. This was completely avoidable had the mechanic been more conscientious in his work. The vehicle had been back to the shop TWICE, and it strikes me that the oil cap was never noticed to be missing. My fear is that if the mechanics of your service department are that careless with an oil cap, what else are they being careless about? AGAIN, this has no reflection on John, as he was very professional. Bryan was also very understanding of my "temper tantrum" and was quick to assist and assure once he could get a word in edgewise. I RECOMMEND THAT YOU NOT ONLY HAVE YOUR SERVICE REPRESENTATIVES RATED, BUT THAT YOU ESTABLISH A RATING SURVEY FOR THE ACTUAL MECHANIC THAT WORKS ON THE VEHICLE. IT IS VERY DISTURBING TO KNOW THAT HAD I GAVE A LESS THAN PERFECT RATING ON THIS SURVEY, IT WOULD HAVE REFLECTED ON JOHN AND THE MECHANIC WOULD NOT HAVE HAD ANY REPERCUSSION. More

Great service Met John for clutch replacement and he also recommended the replacement of the door latches which were recalled. I was given a rental car so that I wo Met John for clutch replacement and he also recommended the replacement of the door latches which were recalled. I was given a rental car so that I would not be inconvenienced. Very friendly and helpful. More

John Rohde is a excellent service advisor! John Rohde is a excellent service advisor, very professional. Listened to my concerns and needs and helped me get in and out in a very professional wa John Rohde is a excellent service advisor, very professional. Listened to my concerns and needs and helped me get in and out in a very professional way. More

20,000 Mile Service Great Job! I came in without an appointment and the work was completed in just over one hour. Burchard Rentro kept me informed of the progress and was Great Job! I came in without an appointment and the work was completed in just over one hour. Burchard Rentro kept me informed of the progress and was very helpful. More

As usual, very good service again. The new Duval Ford building is very nice, but would be much nicer with a small cafe. Many people that wait for their vehicles do so during the lunch t The new Duval Ford building is very nice, but would be much nicer with a small cafe. Many people that wait for their vehicles do so during the lunch time of the afternoon. I'm sure most of them would enjoy a sandwich, perhaps a cup of soup, or anything besides a candy bar or bag of chips. More

John R made it so easy to be a new customer at Duval Ford!:) Our experience with Duval Ford was Excellent and John R. was a GREAT service rider. We will definitely be back ! Friendly service, pleasant experienc Our experience with Duval Ford was Excellent and John R. was a GREAT service rider. We will definitely be back ! Friendly service, pleasant experience and respectful of my time and concerns, makes for an Awesome experience. Thank you More

Had to leave vehicle for warranty work on brake booster. Had to return 3 days later to drop off car due to backup in service. No loaner available. Took 2 additional days to complete work. Had to return 3 days later to drop off car due to backup in service. No loaner available. Took 2 additional days to complete work. More

Great service I like the New dealership... You need to address your customer wait time issue for service (backed up lines for service, I was ready to go to another I like the New dealership... You need to address your customer wait time issue for service (backed up lines for service, I was ready to go to another dealer it took so long) ... Also you might consider modern signage (cool neon's) for Service Dept, Cashier and Retail sales ... its a bit confusing when you first walk in. More

Sevice Every thing beyond awesome. The service team always goes out of their way to make sure I am taken care of. I will continue to service here Every thing beyond awesome. The service team always goes out of their way to make sure I am taken care of. I will continue to service here More