Duval Ford - Service Center

Had to leave vehicle for warranty work on brake booster. Had to return 3 days later to drop off car due to backup in service. No loaner available. Took 2 additional days to complete work. Had to return 3 days later to drop off car due to backup in service. No loaner available. Took 2 additional days to complete work. More

Great service I like the New dealership... You need to address your customer wait time issue for service (backed up lines for service, I was ready to go to another I like the New dealership... You need to address your customer wait time issue for service (backed up lines for service, I was ready to go to another dealer it took so long) ... Also you might consider modern signage (cool neon's) for Service Dept, Cashier and Retail sales ... its a bit confusing when you first walk in. More

Sevice Every thing beyond awesome. The service team always goes out of their way to make sure I am taken care of. I will continue to service here Every thing beyond awesome. The service team always goes out of their way to make sure I am taken care of. I will continue to service here More

Completely satisfied Courteous, efficient, timely and knowledgeable,.These are the qualities which made me feel comfortable with the service I received. I would highly re Courteous, efficient, timely and knowledgeable,.These are the qualities which made me feel comfortable with the service I received. I would highly recommend Duval Ford to anyone seekin quality service. More

Great service Richard Jordan runs a superb service department! Sheila is my service advisor and she is excellent. Also I love their new facility.way overdo and very Richard Jordan runs a superb service department! Sheila is my service advisor and she is excellent. Also I love their new facility.way overdo and very relaxing. More

Great Service Service Advisor Bruce Weeks was great. Totally professional with outstanding customer service skills. Kept me informed during the service process. I'l Service Advisor Bruce Weeks was great. Totally professional with outstanding customer service skills. Kept me informed during the service process. I'll most definitely be returning for service. More

Perfect in every way. I've been buying vehicles for 15 years. One F-150, one Escape and 5 Mustangs. I've never been disappointed with Sales or Service. I've been buying vehicles for 15 years. One F-150, one Escape and 5 Mustangs. I've never been disappointed with Sales or Service. More

Got a little help not as much as I thought I would get It was my first time going to have my car serviced at this new dealership, I expected excellent customer service when I pulled up but it seemed like t It was my first time going to have my car serviced at this new dealership, I expected excellent customer service when I pulled up but it seemed like they were short staffed . The customer service was just ok . More

Love the new facility Scheduled "The Works" for my oil change, tire rotation and other stuff. Sheila was waiting for me when I drove up. Enjoyed waiting in the new lounge Scheduled "The Works" for my oil change, tire rotation and other stuff. Sheila was waiting for me when I drove up. Enjoyed waiting in the new lounge while my service was completed. Such a comfortable area to enjoy. More