Duval Ford - Service Center

Very nice service department After my wife informed me that a screw was in her tire, I called the Audi dealership in Jacksonville and they were not very helpful because it was aro After my wife informed me that a screw was in her tire, I called the Audi dealership in Jacksonville and they were not very helpful because it was around five in the evening and they stated they wouldn't have time for us. She was close to Cassat and she called Duval Ford which is open until seven and they were happy to help. An overall exceptional experience with the service department. Very clean area, and respectful staff. If we have any other issues of that sort we would be happy to deal with Duval Ford any time. More

Class A service Duval Ford service writers were right there and handled the service on my F 150. Communication was excellent. Truck was completed as suggested, Nice Duval Ford service writers were right there and handled the service on my F 150. Communication was excellent. Truck was completed as suggested, Nice new location. Had a great ride back to work with Cathy. More

Busy Beavers At Work! The service department was JUMPING! There was really no way I thought, when I pulled up, I would be leaving in less than an hour! Forty minutes late The service department was JUMPING! There was really no way I thought, when I pulled up, I would be leaving in less than an hour! Forty minutes later, I was given my keys and heading home. Great job to everyone involved! More

Competent Service When we first arrived no one seemed to be around to help us. Finally someone came out asked what we needed and he said he would get someone and we ha When we first arrived no one seemed to be around to help us. Finally someone came out asked what we needed and he said he would get someone and we had to wait a few more minutes. But, from there everything went great. Our service associate kept us informed of what was going on. The overall time was about what they told us. They ran the car through the wash which was nice. More

Brand New Car - Bad Brand in Tires We purchased a 2016 Ford Explorer last November on Black Friday from Duval Ford (#1 Dealer in Jacksonville). One of the best experiences EVER! Our ex We purchased a 2016 Ford Explorer last November on Black Friday from Duval Ford (#1 Dealer in Jacksonville). One of the best experiences EVER! Our experience started with Warren Hart (#1 Salesman) and we still have a relationship with him. We realized it wasn't about the sale for Warren, it was about building a long lasting relationship because he cares about his customers. We met Joe Singelton (#1 Mechanic) yesterday as he took the time to listen and guided us accordingly;' A MAN YOU CAN DEFINITELY TRUST! We have a peace of mind today because of JOE! Our service guy is David Leon who is a man of his word, if he says he will make it happy, he will. I recommend these guys to EVERYONE! Great customer service starts from the top and I have to say Richard Jordan is the reason why Duval Ford is the #1 Dealership in Jacksonville! It is understood that every customer leaves this location satisfied and Richard Jordan lives by this! I LOVE my Ford Explorer even more knowing I have partners at Ford that I can trust and will keep me safe on the road. Deneen Baldwin More

Fast and excellent Called them the day before thanksgiving and Michael Gigante scheduled me for the day after. Dropped truck off that morning and it was ready by noon. Called them the day before thanksgiving and Michael Gigante scheduled me for the day after. Dropped truck off that morning and it was ready by noon. More

Service Department Excellence Service was great! My service advisor kept me informed during the entire process. The complimentary truck wash was an added bonus and a really good j Service was great! My service advisor kept me informed during the entire process. The complimentary truck wash was an added bonus and a really good job. Looking forward to my next visit! More

Hospitality at best The staff there is always engaged and eager to help. The facility is incredibly nice, the bathrooms are clean, the lounge is amazing, you get the poin The staff there is always engaged and eager to help. The facility is incredibly nice, the bathrooms are clean, the lounge is amazing, you get the point. Sheila was very personable and serviceful. Would definitely recommend!!! More

5000 Mile Service Excellent service!! The wait time was very quick and the people were very friendly and put my interest first!! Thanks for the fast and great job! Excellent service!! The wait time was very quick and the people were very friendly and put my interest first!! Thanks for the fast and great job! More

TRUCK FUEL SERVICE APPOINTMENT WAS GREETED AT STATION , ALL SERVICE WAS COMPLETED AND FULLY EXPLAINED , REQUESTED SERVICE WASH THEY DID A VERY GOOD JOB. WILL RETURN FOR APPOINTMENT WAS GREETED AT STATION , ALL SERVICE WAS COMPLETED AND FULLY EXPLAINED , REQUESTED SERVICE WASH THEY DID A VERY GOOD JOB. WILL RETURN FOR FUTURE SERVICE. More