Duval Ford - Service Center

Service Communication between service reps and customers waiting for their vehicles could be improved. Example, was not informed detail dept was behind for a Communication between service reps and customers waiting for their vehicles could be improved. Example, was not informed detail dept was behind for a hand wash after my car was serviced for am oil change also i had a schedule appt at 230 brought the car in at 115 and a walk after me was serviced and checking out before me I questioned the service reps and my ticket was still on the desk waiting for hand wash I did not leave until 250 if I was informed detail was behind would have opt out of complimentary wash. Service rep was understanding and my service for oil change was complimentary thank you Ford I love my focus. More

Had my car done in a timely manner Great customer service. I will always come back to Duvall Ford. Very friendly. Very clean break room. Always have fresh coffee. John was very nice. Great customer service. I will always come back to Duvall Ford. Very friendly. Very clean break room. Always have fresh coffee. John was very nice. More

Helpful, My experience was Awsome Satisfying, I Enjoyed my experience with the dealership, I wasn't aware of the great service I was about to receive until Mr. Mann sat down and said I have a g I Enjoyed my experience with the dealership, I wasn't aware of the great service I was about to receive until Mr. Mann sat down and said I have a great Deal for you, I'm just here to make sure you get the best service here at Ford he was a 100& correct . I couldn't have asked for anything better. More

Awesome customer service in the service department The service department Was very responsive to my needs and help me out a great deal I appreciate the customer service in the service department The service department Was very responsive to my needs and help me out a great deal I appreciate the customer service in the service department More

The Works Excellent service. Great price. Wash and vacuum. Would recommend to anyone who needs a routine service. Quality Motocraft parts and service. Keep up Excellent service. Great price. Wash and vacuum. Would recommend to anyone who needs a routine service. Quality Motocraft parts and service. Keep up the quality service. More

Jenna was a total pro This is my third vehicle from Duval Ford and it's all due to the outstanding service department. They even went as far as to take a video of my entir This is my third vehicle from Duval Ford and it's all due to the outstanding service department. They even went as far as to take a video of my entire car to document any damage that may have been caused. I really appreciate that. More

Fast,knowledgable Awesome customer service. I bought my vehicle here and continue to be treated as a new customer. I've bought plenty of new vehicles at different dealerships up north, as soon a I bought my vehicle here and continue to be treated as a new customer. I've bought plenty of new vehicles at different dealerships up north, as soon as you bought they pretty much throw out good customer service, here at Duval Ford it continues. 10 thumbs up to the service and Sales as well. They have earned my loyalty. More

Good Service by Duval, again! Service was done in a timely manner. I really appreciate the time and attention to detail that the service department at Duval shows. I will continu Service was done in a timely manner. I really appreciate the time and attention to detail that the service department at Duval shows. I will continue to use them on future vehicles. More

Very nice service department After my wife informed me that a screw was in her tire, I called the Audi dealership in Jacksonville and they were not very helpful because it was aro After my wife informed me that a screw was in her tire, I called the Audi dealership in Jacksonville and they were not very helpful because it was around five in the evening and they stated they wouldn't have time for us. She was close to Cassat and she called Duval Ford which is open until seven and they were happy to help. An overall exceptional experience with the service department. Very clean area, and respectful staff. If we have any other issues of that sort we would be happy to deal with Duval Ford any time. More

Class A service Duval Ford service writers were right there and handled the service on my F 150. Communication was excellent. Truck was completed as suggested, Nice Duval Ford service writers were right there and handled the service on my F 150. Communication was excellent. Truck was completed as suggested, Nice new location. Had a great ride back to work with Cathy. More