Duval Ford - Service Center

Service and professionalism/care Knowledge outstanding. Service quality and personal treatment is very important in today's customer satisfaction, I was greeted with respect, care, and concerns. I was asked Service quality and personal treatment is very important in today's customer satisfaction, I was greeted with respect, care, and concerns. I was asked about my purpose for the visit, and expected services. I was also provided opportunity to selection available options, and given upfront cost estimates. The service associates were kind, courteous, well groomed, and had product knowledge. The waiting facilities were very clean and pleasant, I'm proud to be a Duval ford customer!! More

Excellent Service the service dept took care of every concern in a timely manner. Renee was excellent to work with and kept me informed every step of the way and went a the service dept took care of every concern in a timely manner. Renee was excellent to work with and kept me informed every step of the way and went above and beyond to put me at ease. I would absolutely request Renee again when I need service. More

Service visit John did a great job making sure everything was taken care of. While my car was in for service. Want to thank him for all his hard work John did a great job making sure everything was taken care of. While my car was in for service. Want to thank him for all his hard work More

Fast, Friendly Service. This location is close to my home, so I’ve visited more than once. Kayla Burt was by far the best associate I’ve encountered. She was friendly, accomm This location is close to my home, so I’ve visited more than once. Kayla Burt was by far the best associate I’ve encountered. She was friendly, accommodating, knowledgeable & pleasant. I look forward to working with her again & feel comfortable leaving my vehicle at this location. More

AMAZING Mike Gigante was more than helpful he didn’t treat me like a customer he treated me like Family . I will forever be thankful for his hard work and ded Mike Gigante was more than helpful he didn’t treat me like a customer he treated me like Family . I will forever be thankful for his hard work and dedication him and his team did to make sure that I was satisfied. I was more than satisfied I was extremely grateful and thankful for EVERYTHING they did from the communication about my vehicle, to them handling my vehicle. They treated my car like it was their own. I have been with Ford for years my family has been with Ford for years. Even when I got my car back Mike rode with me personally to test out the car to make sure everything was done and done correctly. I will forever be a Ford customer no a FORD FAMILY Memeber . Thank you Again Mike for everything you have done for me. More

Great Casey Hoffman was very helpful with placing the ticket. She accommodated me afterwards with an oil change and answer all my questions. Very pleasant a Casey Hoffman was very helpful with placing the ticket. She accommodated me afterwards with an oil change and answer all my questions. Very pleasant and I can tell she can go the extra mile for the customers! I More

Routine Maintenance Came in for an oil change and tire rotation. As always, Jenna made sure everything was done in a quick, timely manner and took the initiative to have Came in for an oil change and tire rotation. As always, Jenna made sure everything was done in a quick, timely manner and took the initiative to have my truck cleaned without my request. ALWAYS top quality service at Big #1 Duval Ford! More