Duval Ford - Service Center

Average Service Department, Good Service Rep It seems as if every time I take my vehicle in, the staff of the service department is very welcoming and kind. They take care of you and keep you upd It seems as if every time I take my vehicle in, the staff of the service department is very welcoming and kind. They take care of you and keep you updated if you're waiting for your vehicle to be serviced, however, every time I have had to wait it has taken hours. Almost every time I make an appointment, and I am still sitting in the waiting room for at least three hours for a tire rotation and an oil change. More

First Class Service !! Took my Ford Expedition in for scheduled maintenance and my advisor, Dave Manning, took really good care of me and my vehicle. He is very personable Took my Ford Expedition in for scheduled maintenance and my advisor, Dave Manning, took really good care of me and my vehicle. He is very personable and knowledgeable and made this experience one that I don't have to remember because, .......it went off exactly like it was supposed to !! Thank you Dave. More

The best experience Very very nice ppl ..Renee made me very comfortable and explained to me what was wrong with car and fixed my problem...I recommend the place Very very nice ppl ..Renee made me very comfortable and explained to me what was wrong with car and fixed my problem...I recommend the place More

Awesome experience Awesome experience! Felt very welcomed and takin care of by Dave Manning and Steve Selby. You definitely won’t regret choosing Duval Ford! Go see the Awesome experience! Felt very welcomed and takin care of by Dave Manning and Steve Selby. You definitely won’t regret choosing Duval Ford! Go see them today! More

Always a great experience! We have never met so many people ready to help, when we were trading our first explorer in to all of the oil changes on our new one, Berry and Jose wo We have never met so many people ready to help, when we were trading our first explorer in to all of the oil changes on our new one, Berry and Jose worked for hours and got us a better deal then we had on our first explorer, and Stephen in service has rescued me from a gas station when my gas tank locked and i couldn't fill up, and has always made sure after an oil change to wash and vacuum my car, so it always looks new! Oh, and Cathy brought me to and from work while my car was getting the oil change! Best dealership we have ever worked with, thank you so much!! More

Very professional service. Great personal care . After being stranded while travelling. This dealership and service advisor Rubin Ortiz made this a very professional service and he went beyond to mak After being stranded while travelling. This dealership and service advisor Rubin Ortiz made this a very professional service and he went beyond to make it possible to get back on the road again as quickly as he could. Thank you Rubin More

Great service Gigante is always happy to assist. I will recommend him to anyone i know looking to have service done on their vehicles. Thank you sir. Gigante is always happy to assist. I will recommend him to anyone i know looking to have service done on their vehicles. Thank you sir. More

Great job I received a great time at the service department. The staff took care of me and were very knowledgeable and helpful with my car. Thank you. I received a great time at the service department. The staff took care of me and were very knowledgeable and helpful with my car. Thank you. More

On time There was no air time. I was greeted immediately upon arrival. Told a time my service would be complete and it was on time! Nice waiting facility There was no air time. I was greeted immediately upon arrival. Told a time my service would be complete and it was on time! Nice waiting facility More

Repair service for 2015 F250 Diesel Michael Gigante at Duval Ford is an excellent member of the service team. Our truck had recurring problems the DEF and Check Engine sensors. When I ca Michael Gigante at Duval Ford is an excellent member of the service team. Our truck had recurring problems the DEF and Check Engine sensors. When I called the Service Department to report the problem, a tow service was at my home within the hour to take the truck to Duval Ford. Mr. Gigante went above and beyond to identify the problem and ensure that the root cause was identified and corrected. Throughout the process, he contacted me almost daily to keep me apprised of progress and setbacks as they occurred. I am completely satisfied with the service I received from Michael Gigante and the service technicians at Duval Ford More