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Duval Ford - Service Center

Jacksonville, FL

5.0
561 Reviews

561 Reviews of Duval Ford - Service Center

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September 27, 2023

It was above my expectations. I thought I was just getting an oil change. But hey washed my car vacuumed and did a diagnosis. This was beyond amazing to me! More

by Teairamorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Torbett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prime Response
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Toelken, Jose Negron
August 28, 2023

I’ve been a walk-in customer twice with this vehicle and Zach has got me taken care of in incredible time. Everyone seems to be very personable and happy to help. Thank you More

by d-paris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach
Aug 28, 2023 -

Duval Ford responded

Duval Ford respects your time. Thank you d-paris for sharing your 5 star experience with us.

August 21, 2023

Awesome experience as always thanks to Sean Pimental. He always gets me in and out even if it’s last minute. The techs there seem to always do top notch work every time I bring in the truck. Will definit More

by JasonG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Pimental
Aug 21, 2023 -

Duval Ford responded

Thanks Jason for your continued business with Duval Ford and our service department.

August 21, 2023

They have been very helpful and honest every time I’ve had my car taken to this dealership. I have not had a single problem with my car once I got it back from service. I appreciate the work they do. Will More

by Rshagins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
Aug 21, 2023 -

Duval Ford responded

Thank you Rshagins for sharing your 5 star service experience with Duval Ford and for making Duval for your dealership of choice.

August 20, 2023

I've noticed a lot of improvement at Duval lately. Justin Loque did a great job for me. I'll ask for him on my next visit. More

by naturekev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Loque
Aug 21, 2023 -

Duval Ford responded

Duval Ford appreciates your 5 star compliment for Justin and our continuing efforts to improve our services Naturekev.

August 18, 2023

Dealership was able to get my car in early for repair, get the parts needed quickly, and was able to finish ahead of estimated completion time. More

by Morph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
Aug 21, 2023 -

Duval Ford responded

Our Duval Service First promise includes clear communications and great time management. Thank you Morph for the 5 star recognition.

August 16, 2023

Had a great experience here today. Took my dog along, Sheila McFarland was very kind to him and gave him a treat for being a good boy. Sean Pimental and Alison Bifani took great care o More

by ashleyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheila McFarland, Richard Jordan, Sean Pimental, Allison Bifani, Brianna Dube
Aug 18, 2023 -

Duval Ford responded

Thanks Ashleyd for sharing your 5 star review with the sales and service team. Duval Ford works hard every day to earn your continued business and in turn the next President's Award.

August 09, 2023

This is an outstanding dealership. Away from home, my daughter, a student at JU, took her car in with several issues. Mark, the service manager, sprang into action provided her with a More

by gurarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark (Service Manager)
Aug 14, 2023 -

Duval Ford responded

Great to hear Duval Ford and Mark provided good piece of mind for your daughter. Thanks gurarie for the 5 stars.

July 27, 2023

I received courteous support from all staff that I worked with at Duval ford. They were all friendly. My repairs were done in a very timely manner. More

by The Gribbens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Meade
Jul 28, 2023 -

Duval Ford responded

The Duval Service First promise includes knowledgeable, friendly team members - clear communciations and great time management. Duval Ford appreciates the 5 star recognition from the Gribbens.

July 24, 2023

Great service from Mark when getting my car fixed. Explained everything for me and gave helpful advice More

by bfriend1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark M
Jul 24, 2023 -

Duval Ford responded

The Duval Service First promise includes clear communications plus a complimentary multi-point inspection so you stay well informed on the health of your vehicle. Thank you befriend1 for the 5 star vote of confidence for Mark and Duval Ford on Cassat Avenue.