Duval Ford - Service Center

Found and fixed problem other service center couldn't I was told by a service center my car needed a new catalytic converter. When they went in to fix that, they said mine was fine but I had internal engi I was told by a service center my car needed a new catalytic converter. When they went in to fix that, they said mine was fine but I had internal engine damage and needed a new engine. My car is from 2012, but it already needed a new engine in 2017, so I knew that couldn't be it. I brought my car to the Ford dealership, and they told me I needed a cap replacement and a new timing belt. My car has been working beautifully since I got it back. Definitely going back there for future services. More

Best Customer Service Experience at a Dealership for repairs I was put through the ringer at another dealership that costed time and money and secere frustration. I travel almost 2 hours to make sure that all of I was put through the ringer at another dealership that costed time and money and secere frustration. I travel almost 2 hours to make sure that all of.my service needs for my Ford, will be taken care of at Duval Ford. All Staff was severly polite, welcoming, courteous, and patient. Service Writiers were absolutely amazing. For the amount of work the needed to be done and without me on their schedule, the Service Team went above and beyond in customer satisfactiin by completing the service to my vehicle within 1 day. No quality was sacrificed either. 100% reccommendation to Duval Ford dor all of your service needs. -Richard, Customer of Duval Ford! More

Get individual treatment, not just a number Great service department! Had a couple of "kinks" , but nothing that couldn't be immediately rectified. My only suggestion would be to not outsource c Great service department! Had a couple of "kinks" , but nothing that couldn't be immediately rectified. My only suggestion would be to not outsource cleanong/detailing as to have consistency with the same great Duval Ford standards. Again, nothing that was not appropriately and promptly corrected. More

Professionals These people greeted me right away at the service area, and got me in and out while I waited for several service jobs to be completed on my F-150 3.5L These people greeted me right away at the service area, and got me in and out while I waited for several service jobs to be completed on my F-150 3.5L ecoboost. They were courteous and professional, with helpful advice. I recommend this dealership if you need service on your Ford product. David Harris was great to deal with. More

Always top notch service From the moment you arrive the service personnel are all over you from opening the door to handling the need. Communication was fantastic and vehicle From the moment you arrive the service personnel are all over you from opening the door to handling the need. Communication was fantastic and vehicle was repaired on time. Great professional people and always happy to help. More

Oil Change Walked in to get a oil changed, thought it was gonna take forever but actually got out of there in a decent time, and the service was excellent Walked in to get a oil changed, thought it was gonna take forever but actually got out of there in a decent time, and the service was excellent More

1st oil change Dropped by in the middle of the day for Oil change. Oil change & wash was done in about 35 minutes. I see good improvements in service since Sheila Mc Dropped by in the middle of the day for Oil change. Oil change & wash was done in about 35 minutes. I see good improvements in service since Sheila McFarland has been over the department. More

Saved the day!!!! Had our car towed to Duval Ford when brakes locked up. We were towing same behind our 42 foot American Eagle motor coach. Chris Carter took care Had our car towed to Duval Ford when brakes locked up. We were towing same behind our 42 foot American Eagle motor coach. Chris Carter took care of us and even gave the address of a lovely RV park nearby. Because our 2018 Ford Expedition was under warranty, it cost us nothing out of pocket. Car is now good as new and we have discovered a new place to stay. Highly recommend Duval Ford and Flamingo Lake RV Resort.... More

Excellent service Chris was my service representative very attentive and informative easy to talk to and understand a big reason I use your service department. I recei Chris was my service representative very attentive and informative easy to talk to and understand a big reason I use your service department. I received a loaner as there was a few recalls they had to repair on my truck it was a new vehicle very clean and nicely appointed fun to drive. Don’t remember the girls name who helped with the loaner but she also was very pleasant to deal with and made the process very quick and easy. Your dealership on cassette is very nice modern but comfortable it was a nice experience all the way around. Thanks More

Easy to work with I wanted to add a trailer hitch to my explorer. Tony ordered the part while I was headed out of town. When I got back I emailed him and we scheduled I wanted to add a trailer hitch to my explorer. Tony ordered the part while I was headed out of town. When I got back I emailed him and we scheduled an appointment which best met my needs. It was for 8:30 am and he took the keys at that time and had me out the door by 10:30. From what I can see, the work looks great. More