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Duval Ford - Service Center

Jacksonville, FL

5.0
564 Reviews

564 Reviews of Duval Ford - Service Center

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December 02, 2019

Ford Fusion Sport ... Duval Continues to Shine. Purchased a Ford Fusion Sport at the end of July. I recently had a small cosmetic issue with the car, nothing serious, and Allison B. at Duval Ford we More

by mjj1redd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison Bifani
Dec 02, 2019 -

Duval Ford responded

We're pleased to know we have been able to exceed your expectations and really help you out! We're looking forward to your next visit with us!

December 02, 2019

JOHN ROHDE IS FANTASTIC ON A RECENT SERVICE/WARRANTY REPAIR, JOHN ROHDE WENT OUT OF HIS WAY TO COMPLETE THE WORK. ALL WAS DONE FLAWLESSLY, AND HIS PROFESSIONALISM WAS TOP-SH More

by SHAWNPETRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Duval Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

November 29, 2019

Zach checked me in promptly and they took my car back quickly for the oil and filter change I came for. They offered the 30k checkup and were very cordial during the entire process. More

by alan.robbins
Recommend Dealer
Yes
Employees Worked With
Mike, he did a great job in checking me out and keeping my daughter and me company while we had our cars serviced.
Dec 02, 2019 -

Duval Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! Until the next time we meet, take care!

November 28, 2019

Recall Brought my daughters car in for a recall repair. Had never been into a Ford Dealership. Quick service and a nice place to wait. Recall took less tim More

by triciaggardner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher
Dec 02, 2019 -

Duval Ford responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

November 19, 2019

friendly service, with honesty I had left a large amount of change in my money holder and cup holder and not a cent missing. Very honest men and women in quick lane. More

by lnapier922
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2019 -

Duval Ford responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

November 19, 2019

Always go there Have been going to Duval Service Dept. exclusively for 5 years for a 2015 Ford Explorer and a 2011 Ford Fusion. Service was excellent and personnel a More

by D&D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Raynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2019 -

Duval Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

November 18, 2019

Fast prompt service Prompt service and kept customer informed of progress. Work was completed in a shorter time than first estimated. Shuttle service was prompt and en More

by Metcalf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad as a service advisor
Nov 19, 2019 -

Duval Ford responded

It is great to hear everything was done quickly and to your satisfaction! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

November 17, 2019

This was my 1st visit and I’m was very pleased! IWill This was my 1st visit and I’m was very pleased! I Will be returning. Clean facility nice staff and free coffee and hot co co More

by carmenoglesby87
Recommend Dealer
Yes
Employees Worked With
Prime Response
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure
Nov 19, 2019 -

Duval Ford responded

We appreciate your positive review about your recent experience with us!

November 11, 2019

Friendly and helpful employees Unfortunately I had just purchased my new F- 150 Lariat from another dealership,I had a problem and Duval motors with it without any hesitation. More

by Wayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Harris
Nov 11, 2019 -

Duval Ford responded

It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.

November 07, 2019

Repair Outstanding job . Very quick and professional. Job was very speedy and efficient. Very east to work with and very convenient . Very much recommended t More

by walker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Carter
Nov 08, 2019 -

Duval Ford responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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