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Duval Ford - Service Center

Jacksonville, FL

5.0
564 Reviews

564 Reviews of Duval Ford - Service Center

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May 01, 2020

Sean Pimental got it Right & restored my faith in Duval Ford I did not have a Great experience the time before but this time it was great I appreciate everything Sean did to help Thank You Jason Correia More

by jasoncorreia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Pimental
May 01, 2020 -

Duval Ford responded

So happy to hear you had a 5 star visit this time Jason. Sean is a great asset to our team.

April 19, 2020

Customer Service oriented, courteously and promptly resolved my issues, been coming to Duval Ford for 4 years now and very satisfied, good job fellas, Thanks More

by Richie S
Recommend Dealer
Yes
Employees Worked With
Ashley Durst , Cathy Hawkins
Apr 20, 2020 -

Duval Ford responded

Your loyalty is recognized and appreciated. Thank you Richie for the 5 star rating.

April 18, 2020

My first service on my F250. Oil change, tire rotation and filter change. Made an appointment, service advisor Chad was ready for me. Told me it would take 90 minutes and waited in the lounge. Work don More

by sryder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Apr 20, 2020 -

Duval Ford responded

Thank you sryder for the high praise. We work hard everyday to provide the best customer service.

April 14, 2020

We were greeted by friendly staff, given an accurate estimate of how long the service would take and explained to about additional offers, ie, vehicle detailing. More

by Raptor 2014
Recommend Dealer
Yes
Employees Worked With
Brittany
Apr 15, 2020 -

Duval Ford responded

Your 5-star review is appreciated Raptor. Glad your had a great customer experience!

April 07, 2020

Great Experience The service manager, Allison, went above and beyond for us. We had a lot of problems with our warranty company who didn't want to pay for the work nee More

by pinkbutterfly2420
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison Bifani
Apr 08, 2020 -

Duval Ford responded

Thank you pinkbutterfly2420 for the positive review. We look forward to providing the best customer service again on your next visit.

March 29, 2020

Facilities were perfect, everyone polite, service performed quickly, and cost and promotion as quoted. Lounge was comfortable with current reading materials and TV easily viewable! More

by mikedubin
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy Hawkins
Mar 30, 2020 -

Duval Ford responded

Thank you mikedubin for the great review. We strive every day to provide the best customer experience.

March 26, 2020

Absolutely painless evolution in getting my warranty repair done. The part was ordered and received in a timely manner and the work done to my complete satisfaction. More

by Bigfoot
Recommend Dealer
Yes
Employees Worked With
Whit Land AAA+++
Mar 27, 2020 -

Duval Ford responded

So great to hear that everything went smoothly for you Bigfoot. We work appreciate the 5 stars!

March 16, 2020

Ashley did everything that she could do to help us. Ashely talked to our extended warranty company tries to help us. the service was not covered, Ashley keep me informed on what was going on. we appr More

by jackiepoteet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Durst
Mar 18, 2020 -

Duval Ford responded

Thank you Jackie for the 5 star review. Ashley and our entire service department strive every day to provide the best customer experience.

March 15, 2020

Always great service and employees are always polite! Thank you! Several great service personnel but not on rate list below so I am unable to rate. More

by QKD
Recommend Dealer
Yes
Employees Worked With
I don't have names right now, Cathy Hawkins
Mar 16, 2020 -

Duval Ford responded

Thanks for the 5-star feedback QKD. Our entire team strives for the best customer experience.

March 08, 2020

I was looking for a truck bed liner and not only found the one I liked but bought and had it installed in 30 minutes. Amazing. Thanks Daniel. More

by dleveton
Recommend Dealer
Yes
Employees Worked With
Alden., Danny Jenkins
Mar 09, 2020 -

Duval Ford responded

We love to hear your positive feedback Daniel. We look forward to providing you the best customer experience on your next visit, too.

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