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Duval Ford - Service Center

Jacksonville, FL

5.0
564 Reviews

564 Reviews of Duval Ford - Service Center

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June 08, 2020

Quick efficient and courteous service The service center people were friendly, courteous, and efficient. They took great care to resolve my needs in a quick and considerate manner. As part More

by bcshadow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service managers name was Shaun
Jun 09, 2020 -

Duval Ford responded

Thanks bcshadow for your kind feedback. We work hard everyday to provide the best customer experience.

June 08, 2020

Another great experience Duval Ford conducted our oil change, tire rotation, and fixed the switch on the passenger-side seat. Truck was returned cleaner than when I sent it in More

by labbe11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Harris , Cathy Hawkins
Jun 09, 2020 -

Duval Ford responded

Thank you labbe11 for the feedback. We will strive to achieve 5 stars on your next visit.

June 05, 2020

Excellent service and right on time as usual. Never a bad day at Duval Ford, thank you guys so much for excellent customer service once again. More

by GMC rocks!
Recommend Dealer
Yes
Employees Worked With
Sheila McFarland and I think my girls name was Brittany. Top-notch excellent customer service, Rafael Delgado
Jun 09, 2020 -

Duval Ford responded

Thanks for the excellent review and 5 star rating. We appreciate your repeat business.

June 01, 2020

Service Team did it again What an awesome job by the Service team. A lot of work on my truck over a few days. All fixed and running like new(14 yr old truck)! More

by KennyJB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley
Jun 03, 2020 -

Duval Ford responded

Thanks KennyJB for trusting our service department with your vehicle. We appreciate the feedback and look forward to earning 5 stars on your next visit.

May 31, 2020

Always a great experience when I bring my vehicle in. Always professional group. The best part is they are always done when they say it will be done. More

by Artpim9081
Recommend Dealer
Yes
Employees Worked With
Sean
Jun 01, 2020 -

Duval Ford responded

Thank you Artpim9081 for trusty our service department with your vehicle. We appreciate the 5 stars.

May 23, 2020

Would be a 5 but I was notified just prior to the time I was to pick my vehicle that I need rear brake service . It would have been ideal to be notified earlier , so I could have still picked vehicle up on More

by krob6612
Recommend Dealer
Yes
Employees Worked With
Brittany
May 25, 2020 -

Duval Ford responded

Thank you for your feedback krob6612. We will use this information to improve our processes and earn your 5 stars on your next visit.

May 21, 2020

I had the serpentine belt fall off my car when driving. Car got towed and fixed within a timely matter. I was notified every step of the way. More

by Rwilliamson32
Recommend Dealer
Yes
Employees Worked With
Matt
May 22, 2020 -

Duval Ford responded

Great to hear we got you back on the road in a timely manner. Thanks Rwilliam32 for the 5 stars.

May 18, 2020

Friendly service and caring people always have a good experience every time I have my vehicle serviced at this location every body is always helpful More

by Mark.goodale
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

Duval Ford responded

Thank you Mark for the 5 stars. Your loyalty and repeat business are appreciated.

May 18, 2020

oil change the care was not cleaned inside well otherwise the experience was really great. Outside car was well detailed. You guys are amazing. Will be back a More

by Lucas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

Duval Ford responded

Your feedback is noted. Thank you for the positive response Lucas. We look forward to seeing you on your next visit.

May 08, 2020

Friendly service crew and fast service! Came in for an oil change without an appointment. They were able to get my vehicle in right away and I was back on the road in about 45 minutes and w More

by LoveMyEdge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Hawkins
May 11, 2020 -

Duval Ford responded

Thank you LoveMyEdge for the 5 start feedback on your walk-in service experience!

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