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Duval Ford - Service Center

Jacksonville, FL

5.0
558 Reviews

558 Reviews of Duval Ford - Service Center

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December 26, 2023

I have been conducting business with this dealership for over 20 years and have always been more than satisfied with all aspects of my transactions. More

by cschull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Duval Ford responded

Thank you cshull for recommending Duval Ford with 5 stars. We appreciate your continued business and 20 year loyalty.

December 22, 2023

Quality Service and Great Hospitality. The dude driving the Tow Truck(Dwayne) was awesome. He is very positive and upbeat. We need more people like him in the world. More

by dancoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2023

The service crew at Duval Ford is pleasant and willing to go beyond what's required to satisfy the customer. More

by Marilyn
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Delusa
Nov 03, 2023 -

Duval Ford responded

We call that the Duval Difference, going above and beyond customer expectations. Thanks Marilyn for the 5 star recognition.

November 03, 2023

I love Duval Ford. Everyone goes about and beyond. The place is clean and everyone's very nice More

by mcclellancathy5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Nov 06, 2023 -

Duval Ford responded

Thanks mcclellancathy5 for recognizing Duval Ford's great customer service and top notch facility with 5 stars.

October 31, 2023

Great service Great people. Your service department goes above and beyond the norm to ensure quality service. More

by JStricklandSr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Duval Ford responded

The Duval Service First promise aims for 100% customer satisfaction. Thank you JStricklandSr for the 5 star review for Duval Ford on Cassat Avenue.

October 17, 2023

Great, professional, clean, time efficient, quality work, I pleased with their services, and positive vibes More

by UNK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Duval Ford responded

Duval Ford thanks you UNK for the 5 star recognition.

October 13, 2023

Duval Ford was very professional, knowledgeable, and professional. The dealership and the customer waiting area were very clean and bright. More

by terranceharris896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Duval Ford responded

Duval Ford appreciates your 5 star recognition for our customer service and facilities terranceharris896.

September 27, 2023

It was above my expectations. I thought I was just getting an oil change. But hey washed my car vacuumed and did a diagnosis. This was beyond amazing to me! More

by Teairamorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Torbett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prime Response
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Toelken
August 28, 2023

I’ve been a walk-in customer twice with this vehicle and Zach has got me taken care of in incredible time. Everyone seems to be very personable and happy to help. Thank you More

by d-paris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach
Aug 28, 2023 -

Duval Ford responded

Duval Ford respects your time. Thank you d-paris for sharing your 5 star experience with us.

August 21, 2023

Awesome experience as always thanks to Sean Pimental. He always gets me in and out even if it’s last minute. The techs there seem to always do top notch work every time I bring in the truck. Will definit More

by JasonG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Pimental
Aug 21, 2023 -

Duval Ford responded

Thanks Jason for your continued business with Duval Ford and our service department.

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