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Duval Ford - Service Center

Jacksonville, FL

5.0
564 Reviews

564 Reviews of Duval Ford - Service Center

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November 13, 2020

Brittany was very pleasant, courteous, and professional. We will continue to use Duval Ford as the preferred dealer for both of our Ford vehicles. Thanks More

by Ranger guy.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany
Nov 17, 2020 -

Duval Ford responded

Thank you Ranger guy for your kind 5 star review and repeat business.

November 09, 2020

Very quick to greet me when I pulled in the service area. I also had a cracked windshield and they told me they could help me with that and within two days it was done. The service from Ford service departme More

by tracie6187
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Hawkins
Nov 09, 2020 -

Duval Ford responded

Thank you tracie6187 for the 5 star review. So glad we could exceed your expectations.

November 08, 2020

Service department was what is used The only thing that even with an appointment the wait is so long. But customer service was on point. More

by slford7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Hawkins
Nov 09, 2020 -

Duval Ford responded

Thanks slford7 for your feedback. It is noted and passed on to management.

November 05, 2020

Went in for a service on my 2018 F-150. Had very little time, so waited on the truck. Mike went out of his way to get me in and out within 40 minutes. Also, a huge shoutout to Sheila for helping to make it More

by KMB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sheila McFarland, Mike, at the service desk.
Nov 06, 2020 -

Duval Ford responded

Thank you KMB for the 5 star review. We appreciate your loyalty to Duval Motor Company.

October 31, 2020

Great job, fair price - my Duval Ford Commercial Service Team hit another Home Run. I will come back with the confidence that they will deliver excellence. More

by Pops
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Pace
Nov 02, 2020 -

Duval Ford responded

Thanks Pops for recognizing our Commercial Service division with 5 stars.

October 28, 2020

The service was absolutely amazing,I would recommend anyone to the facility. Great Job Duval Ford. Everyone was very nice and helpful. Thank you I appreciate your service More

by Jabrina29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary, Cathy Hawkins
Oct 28, 2020 -

Duval Ford responded

And we appreciate your business and 5 star recommendation Jabrina29. We work hard to provide the best customer service.

October 26, 2020

The service department at Duval Ford is great. They deliver on their promises and are always on time. They take great care of my 2019 F250 and for that, have earned a customer for life. Daniel in the p More

by EHJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Harris.
Oct 26, 2020 -

Duval Ford responded

Thank you EHJ for the shoutout for our service department and Daniel in Parts. We focus ever day on providing exceptional customer service and appreciate the 5 star recognition.

October 24, 2020

Daniel was great!!!!! Fast service and kept me updated on progress they got my business from here on out thanks was a good experience for me!! More

by Bjenks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
Oct 26, 2020 -

Duval Ford responded

Great to hear you will be a repeat customer Bjenks. We appreciate the 5 star review.

October 22, 2020

Only problem the charges. A new vehicle and my second service. Was asked if I had purchased the maintenance contract, didn’t know about this contact. Hate to see what the nest service will cost. More

by safawe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frankie Bold
Oct 26, 2020 -

Duval Ford responded

Thank you safawe for your feedback. Please reach out to our service manager at sheila.mcfarland@duvalford.com so she can address your account further.

October 06, 2020

Just in for an oil change, tire rotation and usual checks. Easy to book appointment on line, easy check in, and service was done quickly. Nice facilities, open and clean. More

by Jim M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany McCoy
Oct 06, 2020 -

Duval Ford responded

Thank you Jim for the 5 star recognition for our service department, online booking and facility.

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