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Duval Ford - Service Center

Jacksonville, FL

5.0
571 Reviews

571 Reviews of Duval Ford - Service Center

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April 25, 2021

The service was excellent and my service advisor was outstanding. He keep me informed of the schedule and the issues repaired. Well done. thanks john More

by john
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Barriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Duval Ford responded

Our Service First culture focuses on good communications and time management. Glad we were successful for your service visit John.

April 17, 2021

Checked me in on time. While service was being done I was told my battery was leaking and needed to be replaced. Service advisor was friendly and attentive. She kept me informed of everything being done. She More

by Retired5362
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany McCoy, Service Dept.
Apr 20, 2021 -

Duval Ford responded

Thank you for noticing our attention to clear communications. We provide a multipoint inspection with every service visit so you stay informed on the health of your vehicle. Glad we were able to catch the battery issue for you Retired5362. Brittany earns those 5 stars.

April 11, 2021

My service adviser was Allison. She was very friendly and thorough. When the service could not be completed in one day, she efficiently arranged for a rental so that I would not have to go a week withou More

by Corey922L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison
Apr 12, 2021 -

Duval Ford responded

Good communications and respect for a customer's time go a long way towards great customer service. We appreciate your recognition for Allison and our service department.

April 05, 2021

Same-day service even when there was a lot to be done on the car such as oil change, 36,000 mile check up and full-service cleaning and detailing. More

by A Ford Family Member
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Perera
Apr 07, 2021 -

Duval Ford responded

We take pride in our Service First motto and you are seeing the results, a respect for time management. Thanks for the 5 star review.

April 04, 2021

Responding to one letter that my 2016 focus hatchback is in high demand I discovered a new way to make an oil change just get a 2020 EcoSport! (actually, while my oil change was taking place, I asked Juan V More

by Andrea Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Scantling, Renard Weaver
Apr 05, 2021 -

Duval Ford responded

Spontaneous is always a good feeling especially when upgraded your vehicle. Thank you Andrea for providing your 5 star feedback for our sales team.

April 02, 2021

Exceptional service every time I come to Duval Ford. I had a few dings in several areas, they made the truck look brand new again. More

by Blake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Hawkins
Apr 02, 2021 -

Duval Ford responded

We are pleased to hear about your exceptional service experience Blake. Our Service First culture keeps our team focused on customer service. Thanks for your continued loyalty.

March 15, 2021

Brought our Ford Focus in for a transmission issue. Allison was aware of the common problem with this vehicle and got us fixed up quickly. She kept us informed throughout the repair and handled all th More

by Brct4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison Bifani
Mar 17, 2021 -

Duval Ford responded

Service First at Duval Ford includes our focus on communication and customer service. Thank you for recognizing Allison and the service team with 5 stars Brct4. Welcome to the Duval family.

March 09, 2021

Mark in service was EXCELLENT!!! He put me first and made me feel right at home. He followed up with a phone call to explain everything. I would hire him.. More

by george.rankin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark in Service
Mar 10, 2021 -

Duval Ford responded

Thanks george for the high praise for Mark and your service experience. Sorry, you cannot have Mark.

March 03, 2021

GREAT STAFF AND WOW A GREAT SERVICE TEAM!!! MY FAVORITE PLACE DO DO BUSINESS AND WILL RECOMMEND TO ANYONE WHO WANTS TO PURCHASE OR SERVICE THEIR VEHICLE More

by ou812mdr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SERVICE TEAM
Mar 03, 2021 -

Duval Ford responded

Thank you ou812mdr for the high praise both our sales and service teams. We appreciate the strong recommendations.

February 26, 2021

Duval Ford has been our "special" dealership for over 15 years. They provide top notch services, both for maintenance and buying a new vehicle. We will always use Duval Ford and recommend to all. More

by sanlan1225
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy Hawkins
Feb 26, 2021 -

Duval Ford responded

Thank you for your loyalty sanlan1225. It is our honor to provide the best in customer service and we appreciate the 5 star recognition for it.

Feb 26, 2021 -

sanlan1225 responded

Thank you Duval Ford....after the purchase of over 12 or more vehicles from Duval Ford we will NEVER go to any other dealer, Ford or otherwise. Best service EVER.

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