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Duval Ford - Service Center

Jacksonville, FL

4.9
587 Reviews
Call Service Center (904) 387-6541

587 Reviews of Duval Ford - Service Center

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October 21, 2021

Always get good service at Duval Ford.Mark Meade was Always get good service at Duval Ford. Mark Meade was very helpful as always. Every time I have my car service everyone is very nice and helpful. More

by Julie Ryals
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Meade
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Oct 22, 2021 -

Duval Ford responded

The Duval Difference in service focuses on great customer service. Thank you Julie for the 5 star review for our service team and Mark.

October 07, 2021

Great service, great price and great people! We love Duval Ford, Richard Jordan and Sheila McFarland along with their entire team. They are the absolute best in the business! More

by Big Andy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Jordan, Sheila McFarland, Cathy Hawkins, Jose Negron
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Oct 08, 2021 -

Duval Ford responded

Duval Ford is proud of our service team and the excellent customer experience they provide. The Duval Difference is well represented here on Cassat Avenue. Thank you Andy for the 5 star feedback.

October 02, 2021

Service and parts department always go the extra mile to make sure the work is completed timely and cost effective. More

by chuckshields1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Hawkins
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September 26, 2021

Staff was kind, courteous and kept me informed. The Service was completed in a timely manner More

by Kamaro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Tackett
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Sep 27, 2021 -

Duval Ford responded

Duval Ford is pleased to earn 5 stars on your recent visit Kamaro. Our entire team is dedicated to top quality performance and customer service. It's the Duval Difference.

September 23, 2021

Great customer service and communication by Tasha! Vehicle was ready when promised and was an easy process getting it picked up. More

by John B
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tasha
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Sep 24, 2021 -

Duval Ford responded

Tasha's customer service is a 5 star experience at Duval Ford. Thank you John for the recognition.

September 10, 2021

Great Service! My Truck runs Fantastic. Sean was an extreme Help getting things done and communicating with me the needs and time frame for completion. More

by hatcherj6945
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
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Sep 10, 2021 -

Duval Ford responded

Sean is an excellent advocate for the Duval Ford Service First promise, clear communications and great time management. Duval Ford on Cassat Avenue appreciates your 5 stars hatcherj6945.

September 08, 2021

Great service including pickup and drop off. They communicate with you and are very courteous. You would think that you stepped back in time! Except for this app which mandates x number of word More

by Alice N. Wonderland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know the names!
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Sep 08, 2021 -

Duval Ford responded

Thank you Alice for rating Duval Ford's service pick-up and delivery option with 5 stars. Top-notch customer service keeps our customers happy and returning again for future service needs.

September 03, 2021

This is the second time I have worked with Allison and she kept me informed throughout the entire process of the repair. She is very professional. More

by Hendoo09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison Bifani
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Sep 08, 2021 -

Duval Ford responded

Duval Ford appreciates your 5 star recognition for Allison and our service team. Our Service First promise includes clear communications and time management so you receive the best customer service in Northeast Fl.

August 17, 2021

Whit and crew were fantastic. Super impressed with Uber service. Great communication and very polite staff More

by Jewelmebaby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Whit
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Aug 18, 2021 -

Duval Ford responded

Thanks Jewelmebaby for the 5 star review for Whit and the entire Duval Ford service department. Our Service First commitment includes clear communications, knowledgeable staff and great time management. Complimentary transportation is also a plus.

August 13, 2021

Service department rocks. Much better than the Ford dealer at Regency. More

by Mifry1853
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy Hawkins
Report | Print
Aug 13, 2021 -

Duval Ford responded

Duval Ford is honored you trust us with the health of your vehicle. Our Service First policy focuses on top quality customer satisfaction. Thanks Mifry1853 for the 5 star review.

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