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Duval Ford - Service Center

Jacksonville, FL

5.0
571 Reviews
Call Service Center (904) 387-6541

571 Reviews of Duval Ford - Service Center

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September 08, 2021

Great service including pickup and drop off. They communicate with you and are very courteous. You would think that you stepped back in time! Except for this app which mandates x number of word More

by Alice N. Wonderland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know the names!
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Sep 08, 2021 -

Duval Ford responded

Thank you Alice for rating Duval Ford's service pick-up and delivery option with 5 stars. Top-notch customer service keeps our customers happy and returning again for future service needs.

September 03, 2021

This is the second time I have worked with Allison and she kept me informed throughout the entire process of the repair. She is very professional. More

by Hendoo09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison Bifani
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Sep 08, 2021 -

Duval Ford responded

Duval Ford appreciates your 5 star recognition for Allison and our service team. Our Service First promise includes clear communications and time management so you receive the best customer service in Northeast Fl.

August 17, 2021

Whit and crew were fantastic. Super impressed with Uber service. Great communication and very polite staff More

by Jewelmebaby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Whit
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Aug 18, 2021 -

Duval Ford responded

Thanks Jewelmebaby for the 5 star review for Whit and the entire Duval Ford service department. Our Service First commitment includes clear communications, knowledgeable staff and great time management. Complimentary transportation is also a plus.

August 13, 2021

Service department rocks. Much better than the Ford dealer at Regency. More

by Mifry1853
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy Hawkins
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Aug 13, 2021 -

Duval Ford responded

Duval Ford is honored you trust us with the health of your vehicle. Our Service First policy focuses on top quality customer satisfaction. Thanks Mifry1853 for the 5 star review.

August 07, 2021

They were great to work with, showed me my parts that they replaced thank you More

by jhoblit22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
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Aug 11, 2021 -

Duval Ford responded

Thank you for providing feedback on your service visit with Duval Acura. Clear communications is key to your successful customer experience.

July 31, 2021

Jason Hatcher and Mark Meade in the Quick Lane provided excellent service when I came in for a tire replacement. The staff, including their Shop Manager, Bobby and one of the Techs, Himey, went out of thei More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Meade
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Aug 02, 2021 -

Duval Ford responded

Our Duval Ford Service First priority you always you, the customer. Thank you for recognizing the dedication and commitment of the entire Quick Lane team with 5 stars.

July 20, 2021

Very happy with service and my advisor. I have a Ford dealership very close to my home, but I prefer to travel a distance to go to Duval Ford. More

by Jagator1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2021 -

Duval Ford responded

Duval Ford is honored to have your repeat business that includes extra travel time. Our Service First promise for a prompt greeting, good communications and time management is what earns your 5 stars Jagator1960.

July 16, 2021

Completely satisfied with service, advisor and entire team at Duval Ford. My vehicle was ready when promised and all work completed. Thanks for the excellent service. More

by Rwrountree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Hawkins
Report | Print
Jul 16, 2021 -

Duval Ford responded

Thank you Rwrountree for taking the time to provide 5 star feedback for Duval Ford on Cassat Avenue. Our service department strives to provide excellent customer service every day.

July 13, 2021

Only dealership I will take my vehicles to get serviced at! Excellent staff and great speedy service every time. 10/10 recommend to every one. More

by Ashley Godwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
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Jul 14, 2021 -

Duval Ford responded

Duval Ford's Service First promise includes clear communications and great time management. We appreciate your recognizing our service department's dedication with 5 stars.

July 07, 2021

I am totally pleased and satisfied. Thanks for your quick response thanks o my concerns with my wipers. May God Bless all of you for your help. More

by Ginnyhoseyg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy Hawkins
Report | Print
Jul 09, 2021 -

Duval Ford responded

Thank you Ginnyhoseyg for working with our service team to get this taken care of yesterday. We are grateful for your feedback.

Jul 09, 2021 -

Ginnyhoseyg responded

Thank you so very much with taking care of my blades for me. I am totally pleased with the care and how quick this problem was taken care of. Thanks one and all!!!!!

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