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Duval Ford - Service Center

Jacksonville, FL

5.0
571 Reviews

571 Reviews of Duval Ford - Service Center

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December 27, 2021

Great caring people who pay attention to your needs and make sure your 100%satisfied. They are ready to take care of your problems to the best of their abilities! More

by waterout
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ulsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Read
Dec 30, 2021 -

Duval Ford responded

We appreciate the 5 star review waterout for our Duval Commercial Vehicle Solutions team, an integral part of Duval Ford's success.

December 24, 2021

Excellent Service!!!!Excellent Service!!!!!Always a great experience. Keep up the good work team. Excellent More

by raspinwall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Duval Ford responded

Thank you, Thank you, Thank you! Duval Ford is honored to earn your enthusiastic 5 star review. A strong focus on customer service is part of the Duval Difference.

December 16, 2021

Great service with friendly people. Communicated all along the way until finished. Finished up when promised. More

by RPM200
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Duval Ford responded

Thanks RPM200 for your 5 star feedback for Duval Ford. The Duval Difference focuses in clear communications throughout your visit along with respect for your time and schedule.

December 08, 2021

Duval Ford epitomizes the phrase "Customer Service". Rafael and Alden brought me in, got me in the truck "I" wanted and continue to provide service after the sale. I have never, in my life, had the cust More

by Barkingspider224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alden, Rafael Delgado
Dec 08, 2021 -

Duval Ford responded

Always great to hear when the Duval Difference and the Duval Ford team hit one out of the park. You can expect this level of customer service with every visit. Thanks BR for the 5 star shoutout for Rafael, Alden and the entire sales team. Enjoy your Ford F-150.

December 08, 2021

Awesome Service Advisor Bro Dibe that's my oil change Spot an a Lady & Guy greeters A+ Thanks MADDOOGG J'ville FL More

by MADDOOGG J'ville FL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bri Dube
Dec 10, 2021 -

Duval Ford responded

Duval Ford appreciates your 5 star shoutout for our service department. Bri and the entire time work hard every day to provide the best customer service in North Florida.

December 06, 2021

Very friendly, immediate helpful as soon as l arrived. Great service. Took care of my problems. Also, very courteous. More

by Bobbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison Bifani
Dec 08, 2021 -

Duval Ford responded

The Duval Ford service department appreciates your 5 star feedback for Allison and the entire service team.

December 05, 2021

The service I received from Duval Ford, courteous, and fast, and everyone was ready to get my Escape serviced and back to me More

by mnemeth_51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My Service Advisor
Dec 06, 2021 -

Duval Ford responded

Thank you mnemeth_51 for the 5 star recognition for the Duval Ford service team. Our complimentary multi-point inspection keeps you informed on the health of your Ford Escape.

December 04, 2021

As always, made an Appointment and truck was taken back within minutes. All service related items were addressed in a timely manner. Great job! More

by burnetteke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Tackett
Dec 06, 2021 -

Duval Ford responded

Great to hear you've had another 5 star experience with the Duval Ford service department. Thank you burnetteke for your continued business.

December 04, 2021

Bri is without a doubt the most awesome Service Adviser EVER!!!! So very friendly and personable. More

by Richard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bri Dube
Dec 06, 2021 -

Duval Ford responded

Bri is an excellent advocate for our Service First goals in the Duval Ford service department. Thanks Richard for the 5 star feedback.

December 02, 2021

Everyone was very Professional From the time I pull up Everyone was very Professional From the time I pull up to time of my Departure definitely satisfied with the service More

by windygore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tasha
Dec 03, 2021 -

Duval Ford responded

Love to hear of your start to finish Duval Difference experience with the Duval Ford service team. Thanks windygore for providing Duval Ford with 5 stars.

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