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Duval Ford - Service Center

Jacksonville, FL

5.0
571 Reviews

571 Reviews of Duval Ford - Service Center

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April 05, 2022

Always a great experience … Allison always makes sure all gets done.. thanks a lot … til next time More

by lilwpw
Recommend Dealer
Yes
Employees Worked With
Allison
Apr 06, 2022 -

Duval Ford responded

Thank you lilwpw for providing Allison and the entire Duval Ford service team a 5 star review. The Duval Difference is clear communications and great time management.

February 27, 2022

They really went of their way to fix the issue with my car and out got it all cleaned up More

by cgreen041980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Feb 28, 2022 -

Duval Ford responded

Duval Ford is happy to hear we met your expectations in our service department cgreen041980. We offer a complimentary wash with every service visit. Thanks for the 5 star feedback.

February 25, 2022

Professional and courteous and everyone was pleasant. Also kept me informed every step of the way. More

by Mrvegas67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy Hawkins
Feb 25, 2022 -

Duval Ford responded

Thanks Mrvegas for the 5 star review to cover Duval Ford's service department. You are right on point for the Duval Difference - excellent customer service with clear communications.

February 02, 2022

I live by Jacksonville Beach and I pass other Ford Dealers to come all the way to Duval Ford to get any service because they are wonderful. I thank all of the staff for their friendly and professional More

by MsFarmer87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Feb 02, 2022 -

Duval Ford responded

Duval Ford is honored to have your service business from Jacksonville Beach MsFarmer87. As part of the Duval Difference, we also provide pickup and delivery service if you ever need extra assistance during a service visit.

January 28, 2022

Scheduling my appointment was very easy. My service rep Alison stayed in contact with me and kept me me updated with the progress of my truck. I will definitely be bringing my truck and other vehicles to D More

by thegibber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alison
Jan 31, 2022 -

Duval Ford responded

The Duval Ford service advisors make the Duval Difference with clear communications throughout your service visit. Thanks for the 5 star recognition thegibber.

January 26, 2022

The work was quickly and professionally done for a reasonable price. Thank you, Duval Ford. More

by Jouimette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Duval Ford responded

Duval Ford is pleased to receive your 5 star review Jouimette. The Duval Difference works with a knowledgeable, friendly staff and great time management.

January 21, 2022

Visiting family (I live in Kentucky) and discovered a nail in the tire. After contact with service writer it was determined it would be best to replace all four tires due to tread wear. Since i was not More

by equinecop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure of names i believe Christian and the young lady with the pink keyboard who works with him
Jan 24, 2022 -

Duval Ford responded

Thank you equinecop for taking the time to write a stellar 5 star review for Duval Ford. We are glad Christian and the entire service team were able to help you during your visit from Kentucky. Happy to help you the next time you are in town.

January 12, 2022

I have purchased 3 Ford Explorers from Duval Ford. It is not the closest dealership to where I live but I like the people. If there is a problem, they do everything in their power to correct it. More

by bronzebunny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whit Land
Jan 12, 2022 -

Duval Ford responded

Thank you bronzebunny for the confidence in the Duval Ford sales and service teams. We make the Duval Difference worth the trip plus we offer complimentary pickup and delivery.

December 31, 2021

The duval family have been very professional and concerned about the customers need for that I’m very grateful and wish them well. More

by Jsampson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy Hawkins
Jan 03, 2022 -

Duval Ford responded

Duval Ford has a daily focus on putting Service First with great customer service, clear communications and excellent time management. Thank you Jsampson for the 5 star feedback.

December 29, 2021

Awesome service! I never have a problem when I come for servicing my Ford Escape. More

by gmitchell95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Duval Ford responded

Thanks gmitchell95 for trusting Duval Ford with the maintenance and repair on your Ford Escape. We appreciate the 5 star feedback.

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