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Duval Ford - Service Center

Jacksonville, FL

4.9
583 Reviews

583 Reviews of Duval Ford - Service Center

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March 24, 2025

Technician arrived on time, was very polite and professional. He took care of my truck and saved me a lot of time with the mobile service. More

by wilygator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Duval Ford responded

Duval Ford's Mobile Service is a great option to have your repairs performed in your driveway or parking lot. Thanks wilygator for your 5 star vote of confidence.

March 24, 2025

Recently I was traveling from Georgia to Jacksonville! !!! Unfortunately, I had car problems and Duval Ford was awesome and worked me in to their schedule without to much of a wait! I had 2 different se More

by Kathy Sutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Duval Ford responded

Thanks Kathy for sharing your 5 star experience with Duval Ford during your recent travel from Georgia. We strive every day to exceed 100% customer satisfaction.

February 27, 2025

Warren did a Fabulous job of taking care of my needs. My overall experience was outstanding. More

by frieslarsen2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tino Lebron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Hart jr
Feb 27, 2025 -

Duval Ford responded

Thanks frieslarsen2 for providing Warren and the Duval Ford service team with 5 stars.

February 27, 2025

I appreciated the service there and the two representatives that were helping me very nice and professional and went far beyond my expectations. Thank you. More

by Major
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember her name and his name
Feb 27, 2025 -

Duval Ford responded

Thanks Major for sharing your 5 star experience with Duval Ford's service team.

February 20, 2025

Alison was very helpful. We were able to get transportation when the car had to stay overnight. Only concern was waiting over two hours for a tech when we had made an appoint More

by smmoonlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Bifani
Feb 21, 2025 -

Duval Ford responded

Thank you smmoonlaw for your 5 star review for Allison and the Duval Ford service team. Your comments have been noted with management.

February 19, 2025

Great service and good people… very comprehensive and convenient ….excellent feedback for work in the future More

by lesl236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Duval Ford responded

Duval Ford thanks you for the 5 star recognition lesl236. The Duval Service First promise works on great customer service and clear communications.

February 18, 2025

They made my service needs quick and painless. Duval Ford is the definition of quality in Jacksonville. More

by brownie
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Duval Ford responded

Thanks brownie for the 5 star recognition of the hard work and dedication of the entire Duval Ford service team.

February 18, 2025

Great service and it was quick and convenient for me as a customer. I appreciate the service for educators. More

by ibasco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Turner
Feb 21, 2025 -

Duval Ford responded

Duval Ford is honored to support teachers in North Florida. Thanks ibasco for the 5 stars.

February 18, 2025

I have bought most of my cars from Duval Ford. Unfortunately, the sales rep and his supervisor could not explain what the "extras" were. I spent SIX weeks trying to get the information. Finally we More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison
Feb 24, 2025 -

Duval Ford responded

Thank you Pat for sharing your experience. Please reach out to Duval Ford sales manager Adam Williams to review your comments in more details 904-891-9809

February 13, 2025

The whole team did a fabulous job. It was so well organized and efficient. Everyone was professional and respectful . More

by renee.rooks
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Harris
Feb 14, 2025 -

Duval Ford responded

Thank you renee.rooks for sharing your 5 star experience with Duval Ford. Reaching 100% customer satisfaction is our goal every day.

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