Duval Ford - Service Center

Friendly staff and service was completed in reasonable amount of time. Also, received electonic notification when service was complete. The only suggestion for training purposes is the oil monitor system amount of time. Also, received electonic notification when service was complete. The only suggestion for training purposes is the oil monitor system was not reset and instead of filling the oil with 15 quarts (capacity per Ford manual), the truck was filled with 13 quarts (I verified via oil dip stick and added two quarts to fill mark). More

I was pleased with the final result of my latest visit to Duval Ford. They stood behind their word to deliver superior service. Duval Ford. They stood behind their word to deliver superior service. More

Friendly service . Job done right. I've been a customer for years and will continue to come back. Job done right. I've been a customer for years and will continue to come back. More

The did what was scheduled to do. They didn't hassle me into getting any additional services. They didn't hassle me into getting any additional services. More

My experience with things was very quick and easy. I did have to wait long and they even tried to help me with getting a ride there and back.. I did have to wait long and they even tried to help me with getting a ride there and back.. More

Duval Ford did a great job with our vehicle's check up. They went the extra step to try to explain the "why" behind an issue for us. Ryan Jordan & Sean Pimental were especially helpful! They went the extra step to try to explain the "why" behind an issue for us. Ryan Jordan & Sean Pimental were especially helpful! More

They were very professional in helping me with a mechanical issue on my car. Setting me up with a loaner car while mine was in their care helped a lot. Within just a few hours, I received a message mechanical issue on my car. Setting me up with a loaner car while mine was in their care helped a lot. Within just a few hours, I received a message that they found the problem and that they would be able to have it repaired most likely the same day but since I would not be able to return that night, I was able to get it the next day. All the repairs were covered under my warranty, making the service cost free for me. Fast, friendly, helpful and quick. More

The experience I had was excellent. The Ford team was both courteous and professional during the entire time. The Ford team was both courteous and professional during the entire time. More

Dealership Team - is very friendly and professional. I travel 30 minutes to this location vs. a dealership that is 4 miles away from me. This is the best Ford Dealership in the JAX metro areal. I travel 30 minutes to this location vs. a dealership that is 4 miles away from me. This is the best Ford Dealership in the JAX metro areal. More

I have been conducting business with this dealership for over 20 years and have always been more than satisfied with all aspects of my transactions. over 20 years and have always been more than satisfied with all aspects of my transactions. More