Duval Acura

Kevin Agustin-Service Advisor Kevin Agustin has assisted me with the service on my vehicles (I have 2 Acura MDX's) on several ocasions. Kevin's personality is warm & genuine. He i Kevin Agustin has assisted me with the service on my vehicles (I have 2 Acura MDX's) on several ocasions. Kevin's personality is warm & genuine. He is right on top of everything from prompt professional service to immediately offering a loaner car when there was an unexpected delay. He is an excellent reflection on the dealership and I will not hesitate to use them again. More

WHY GO ANYWHERE ELSE! This is where all other companies need to come for training on customer service. I've bought 3 TL's from them and every time the service is impecable This is where all other companies need to come for training on customer service. I've bought 3 TL's from them and every time the service is impecable. I've in a wheelchair and my time in it is limited it, so if the repairs (if any) is more than 1hr 30 min they either loan me a car or take me home and bring the car back when finished.Granted I only live around the corner from them.BUT Still. If your car needs service WHY GO ANYWHERE ELSE! More

Power Steering problem As I backed out of my drive I began to hear a strange sound coming from the front of my car and not sure what it could possibly be, I headed to the de As I backed out of my drive I began to hear a strange sound coming from the front of my car and not sure what it could possibly be, I headed to the dealership, praying I did not break down. Merrick Wade (my usual service advisor) quickly diagnosed my problem as a power steering problem and within 20 minutes I was on my way in a loaner. Merrick called me when promised and I can truthfully say Merrick Wade and Duval Acura is 100% customer service committed. Thank you Merrick! More

The Duval Acura Service Experience Kevin A. is 100% committed to ensuring the experience and service exceeds any/all expectations. The level of service received is one that places trus Kevin A. is 100% committed to ensuring the experience and service exceeds any/all expectations. The level of service received is one that places trust and confidence. More

Service Review Excellent service by Kevin. I had to unexpectedly drop the car off and it was taken care of in a timely manner. He answered all of my questions and p Excellent service by Kevin. I had to unexpectedly drop the car off and it was taken care of in a timely manner. He answered all of my questions and provided appropriate information. Thank you More

"Outstanding 'valet' Service and Quality" After reading the highly favorable reviews of Duval Acura service, I brought my Acura MDX in for a timing belt/water pump replacement. The "valet" se After reading the highly favorable reviews of Duval Acura service, I brought my Acura MDX in for a timing belt/water pump replacement. The "valet" service I received was beyond expectation and I was also provided a 2015 Acura RDX as a loaner car. Kevin Agustin, my Service Advisor, was top notch from beginning to end, including recommendations as they dove deeper into the maintenance. When I arrived to pick up my vehicle a couple of days later (based on additional work at my request), I was again greeted with valet service. I will continue to place my Acura in their expert care. More

Excellent Customer Service I purchased my 2008 Acura TL new from Duval Acura and have it serviced there. After replacing the Blower Fan Resistor twice (once while under warrant I purchased my 2008 Acura TL new from Duval Acura and have it serviced there. After replacing the Blower Fan Resistor twice (once while under warranty) in 3-years due to the A/C not blowing cold air after 2+ hours of driving, Eddie Turner, Service Manager, suggested they perform an evacuation of refrigerant at no charge, and it appears to have resolved the problem so far. I was provided a loaner car, and my car was repaired, washed and returned to me within a few hours of dropping it off. Arick Armenta, Service Advisor, was very courteous and professional as always. Thank you for the excellent customer service. More

Quality Service I purchased my Acura from Duval Acura 8 years ago and have had it serviced there ever since. I am always impressed by the fast, friendly and professi I purchased my Acura from Duval Acura 8 years ago and have had it serviced there ever since. I am always impressed by the fast, friendly and professional service provided. My latest visit was prompted by the air bag recall and I experienced the same quality service. The well run service department is one of the main reasons I will buy another Acura from Duval Acura in the near future. I appreciate you making it easy to maintain my vehicle. More

Look comments below Came down for air bag recall. The work was done in timely manner. I like the complimentary car wash done to my car. Thank you. Came down for air bag recall. The work was done in timely manner. I like the complimentary car wash done to my car. Thank you. More

Excellent service with a smile! My car was having some issues with a hesitation and I left it with Kevin so the service department could give it a computer update, I picked the car u My car was having some issues with a hesitation and I left it with Kevin so the service department could give it a computer update, I picked the car up and it seemed fine at first and then it starting getting worse. I called Kevin and he told me to return it and he was very accommodating with a loaner vehicle and the time to drop it off. They had to do some more work on the car to fix the problem. I dropped in on him unexpectedly during my lunch and picked up my car. They were so fast, I was in and out of there in no time. Excellent service as always. More