Duval Acura

The delayed response has absolutely nothing to do with the customer service I received from Evan Carter(Duval Acura). From the first email to the last phone call I was taken care of. The customer servic the customer service I received from Evan Carter(Duval Acura). From the first email to the last phone call I was taken care of. The customer service went beyond expectation and I was pleased to see Acura's standards for taking care of the customer is outstanding not only in Virginia Beach but Jacksonville, FL as well. Complete professionalism from Evan Carter and the Duval staff! Thank you More

This sales experience represents the very first time I purchased a car on line and over the telephone. What a great way to buy a car, and with no problems and no stress. The sales people I dealt with were purchased a car on line and over the telephone. What a great way to buy a car, and with no problems and no stress. The sales people I dealt with were absolutely the best. They honored the True Car pricing with out any discussion and they even gave me a very fair price on my trade (without seeing the car). Thank you for your presentation, the first positive car buying event that I have experienced in many years. Dick Drew More

The reason I gave such a high rating was because of our Salesman, Davis Baker. He was very knowledeable and friendly. He did not push us one way or another. He let us make the decision. The Management Team Salesman, Davis Baker. He was very knowledeable and friendly. He did not push us one way or another. He let us make the decision. The Management Team was also very good and made us feel special. Thanks, Bill Miller More

This was my forth Acura purchase and was my best experience yet. Steve was friendly, informative, helpful, knowledgable and followed thru on everything he said he would. He was eager to listen t experience yet. Steve was friendly, informative, helpful, knowledgable and followed thru on everything he said he would. He was eager to listen to my requests and needs and he communicated extremely well. I very much look forward to working with him again and would not hesitate to recommend him to my clients, friends and family. Darwin also provided excellent service. He was extremely knowledgable and answered all my financing, insurance and warranty questions. As a CPA, I greatly appreciated his business knowledge and professionalism. This car was for my 18 year old son who participated in the process. Both Steve and Darwin went out of their way to make his first car buying experience a positve one. Overall, I would rate the purchase an excellent experience in all categories. More

It was a fairly good experience. Most of the waiting was not any particular persons fault but the whole ordeal required a lot of our time to wait for results. A lot of miscommunications that did inconvenien not any particular persons fault but the whole ordeal required a lot of our time to wait for results. A lot of miscommunications that did inconvenience us but we are happy with the car. We would suggest that the service department know their deadlines and get cars ready for the new owners in a timely manner. More

This is my 3rd new car with Duval Acura and they never disappoint me. Kevin Snyder is an exceptional human being and so great to work with and he made the process effortless. David Baker assisted me with disappoint me. Kevin Snyder is an exceptional human being and so great to work with and he made the process effortless. David Baker assisted me with the sale and everything was perfect! He has continued to follow up with me to make sure all is well and if there is anything he can do for me. They really pay attention to customer service. I will always make sure to recommend Duval Acura to my friends and family! More

My Acura TL has been serviced several times recently by Duval Acura. I had an incident occur following my second visit that resulted in damage to the vehicle. Duval Acura really stepped up to the plate a Duval Acura. I had an incident occur following my second visit that resulted in damage to the vehicle. Duval Acura really stepped up to the plate and is performing all repairs at no additional cost to me. This was extremely refreshing and is the first time that I have experienced this level of customer satisfaction with anyone that has worked on my car. Joe, in the service department, was an incredible help and is an asset to the service department. I recommed that you speak with him if you contact the dealership to schedule any type of service. I've also had the opportunity to work with Kevin Snider who manages the dealership, and his commitment to excellence and customer satisfaction is unbelievable. Both he and Joe treated my fairly and with respect, and it was obvious through each step that they were truly there to help me through a difficult situation. I didn't have the same experience with Todd Thigpen who runs the Service Department as he really seems to be having a perpetually bad day. My situation was unique however, and when it was all said and done, the positive experiences that I've had with Duval Acura have far outweighed the bad. In the future, I will definitely take my car to Duval Acura for service and repairs. More

Outstanding personnel! Kevin Snyder was great to work with and made our process effortless. Hector did our delivery and everything was perfect! All of our paperwork was prepared exactly the way Kevin a with and made our process effortless. Hector did our delivery and everything was perfect! All of our paperwork was prepared exactly the way Kevin and Hector said it would be when we arrived and we were in and out quickly. I would definetly recommend this Acura dealership if you are in the market for this outstanding product! They really pay attention to customer service. We'll be back and we will make sure to recommend our friends and family! More

I actually live in Orlando Florida but I drove up to Jacksonville to purchase an acura tsx. In comparision to the dealers in Orlando, Duval Acura is one of the finest dealerships that I have been to. Th Jacksonville to purchase an acura tsx. In comparision to the dealers in Orlando, Duval Acura is one of the finest dealerships that I have been to. Their service is impeccable and they are super friendly. Iso is an amazing sales manager and really worked with us for the best deal possible. The drive to Duval Acura was definitely worth it and I would highly recommend this dealership anyday. More

Everything was great! When i arrived, I was greeted, and attended to immediately. Everyone was nice and eager o help me out. They were attentive to me needs and wants, and were able to provide exactly what attended to immediately. Everyone was nice and eager o help me out. They were attentive to me needs and wants, and were able to provide exactly what i was looking for. I would most certainly recommend this dealership to all my friends interested in the ACURA product. More