Duval Acura

This dealership told us we were approved for a 2010 Nissan Maxima. We filled out all paperwork, signed and left with the car. After 2 weeks, they call us and tell us we need to bring the car back. The Nissan Maxima. We filled out all paperwork, signed and left with the car. After 2 weeks, they call us and tell us we need to bring the car back. The bank would not approve us for the amount of the car. 2 WEEKS NOW! NOT 2 DAYS! My husband and I already spent money on the new car. Mack was very rude and wanted to laugh at us when we were upset. He threatened to even come take the car. Who's fault is it? Not ours...that's your job to make sure the customer is approved before they leave the lot. What kind of business would let you leave with the car anyways when it is not for certain? We spoke with Daniel also. He was no help. It seems as they are your best friends when you come to buy the car, and if something falls through they all turn their cheek, mad ...because of their screw up and because they "lost money," ohhh you poor things! I WOULD NOT RECOMMEND DOING BUSINESS WITH THIS COMPANY! TRUST ME! THEY ARE SOME LIARS. THEY ARE DISRESPECTFUL AND DOWN RIGHT RUDE! LEARN HOW TO RUN A BUSINESS! More

Dear Mack, Thank you so much for all of your help with Dear Mack, Thank you so much for all of your help with the purchase of my Acura. I know that you dealt with Bryan, but he kept me current wit Dear Mack, Thank you so much for all of your help with the purchase of my Acura. I know that you dealt with Bryan, but he kept me current with all the details. It was a pleasure to do business with you. Darwin was very helpful, too, but his office was way too cold. Thank you again. It was a pleasure doing business with such a professional team. Dorothy Barnette More

I knew the automobile I wanted--MDX advance entertainment--but wanted the best price possible. Compared with three other dealerships, and Duval Acura was the best. Handled the process excepti entertainment--but wanted the best price possible. Compared with three other dealerships, and Duval Acura was the best. Handled the process exceptionally well, returned all calls promptly, and made the arrangements perfectly, even at a distance. Was ultimately flexible with my needs for delivery, and helped with the auto we were trading. Jed Dorne, who handled things in Gainesville, was wonderful--this is the fifth ACura we have purchased through him. More

Going to Duval Acura was the best decision I made. I visited Duval Acura on 01/01/11 and received the best New Years gift. A NEW CAR!!!! I could not have asked for beter customer service. Hector was E visited Duval Acura on 01/01/11 and received the best New Years gift. A NEW CAR!!!! I could not have asked for beter customer service. Hector was EXCELLENT!! As well as Mack. I have never been in and out of a dealership in less than 3hours. Hector listen to my situation and within minutes he was working the numbers and the paperwork started. They transfered everything from my vehicle to the new one and I was on my way feeling on top of the world in my new Acura. I had been to a previous dearlership the day before who kept telling me there was nothing they could do for me. I guess it was God's way of letting me know there was something better coming my way. Yes, it was Hector at Duval Acura. I would tell anyone if you're in the market for a car and it's at Duval Acura I recommend you go. You will never regret your experience with them. More

During my initial visit, My wife and I was greeted warmly and was escorted inside out of the cold, we were offered a warm drink (coffee or hot coco) Mr. Curtis then inquired about our reason for the visit. W and was escorted inside out of the cold, we were offered a warm drink (coffee or hot coco) Mr. Curtis then inquired about our reason for the visit. We explained our needs and our financial capeables. He explained what they had and took us to the show room cars, we look at 3 differnt vehicle, test drove the one we liked. all in all we were very happy and was treated very well by the staff. We also had a great experence with the service staff. Arick was very helpful and informative. More

I gave the ratings above because this dealership was wonderful to deal with. Everyone was nice and willing to please. Not pushy at all. Mr. Jeff Curry told my husband and I about this dealership and wonderful to deal with. Everyone was nice and willing to please. Not pushy at all. Mr. Jeff Curry told my husband and I about this dealership and set us up with Kevin. Kevin was wonderful and so pleasant to work with. He never rushed us and I felt made you feel important. More

I bought my car literally over the phone. I had been looking for this particular model for many months and happened to find it at Duval Acura. Since I lived 1 1/2 hours away in GA, David started the ba looking for this particular model for many months and happened to find it at Duval Acura. Since I lived 1 1/2 hours away in GA, David started the ball rolling over the phone for me. He got me the info on the car, calculated the approximate trade in value of my existing vehicle, started the financing process, and put the car on "Hold" for me pending final approval. He didn't want me to make that long drive if things didn't work out. They did work out and I drove down later that day to sign the papers and drive my new car home. Everything from the price of the vehicle I purchased to the sales and financing process was handled smoothly and efficiently by all. The staff was very knowledgeable and friendly and made sure I was well taken care of when I arrived at the dealership. I must say it was one of the most pleasant car buying experiences I've ever had! Thank You! More

The Staff were professional from the minute we walked in. The Staff were professional from the minute we walked in. There were no games. Hector and Mack were straightforward and worked with us to make sur The Staff were professional from the minute we walked in. There were no games. Hector and Mack were straightforward and worked with us to make sure we got the best possible deal. Mack even hand delivered the car to us! I would not hesitate buy my car(s) from this dealership and will recommend this dealership and both of the salesmen highly. More

I used a car buying service through my credit union to I used a car buying service through my credit union to purchase a new 2010 TSX Aug. 2009. (purchase price $28,600 w/o tax, tag, title-$200 over i I used a car buying service through my credit union to purchase a new 2010 TSX Aug. 2009. (purchase price $28,600 w/o tax, tag, title-$200 over invoice) The salesman was one I had experiences with at another dealership so I suppose that helped. But I highly recommend using a car buying service, if you're able. Service has been outstanding thus far. I've needed a couple of TSB's performed which were completed with zero complaint or fuss from the dealership. One had to be done twice. Acura had come out with a different "fix" after the first TSB. I have to assume there were many like myself where the first one didn't work as intended. Again, zero balking by the dealership to perform the "fix". I'm ALWAYS treated with the utmost respect, promptly greeted, and given a free loaner when needed. Any special discount, if one is available, is given without asking. i.e. Just had a B-1 service performed and was unaware there was a special for 15% off any service. Nice surprise when I noticed it on the bill. Can't say enough good things about Duval Acura. They have been nothing short of wonderful to me! More

David Greer and the entire staff we worked with were awesome. This is our second car we purchased from Duval Acura and the experience was wonderful. Very professional and friendly staff. Thanks for th awesome. This is our second car we purchased from Duval Acura and the experience was wonderful. Very professional and friendly staff. Thanks for the great experience!!! Kim and Chris Shuman Happy Customers More