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Dutton Buick GMC
Riverside, CA
112 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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112 Reviews of Dutton Buick GMC
October 31, 2020
Great place to do business. There is no pressure whatsoever. This is a family owned business who cares about its customers. Hashim has more energy than anyone I’ve ever met. He was a pleasure to dea whatsoever. This is a family owned business who cares about its customers. Hashim has more energy than anyone I’ve ever met. He was a pleasure to deal with. Spoke with Mr. Dutton for 15 minutes and that says it all. They care. More
by Dave.bell
Employees Worked With
Hashim
June 26, 2020
Senior Blimdsided By Dealer! After hitting the truck tire on the 91Fwywith my 2005 CTS. I managed to drive my car to Dutton Cadillac in Riverside for repair. They diagnosed the da After hitting the truck tire on the 91Fwywith my 2005 CTS. I managed to drive my car to Dutton Cadillac in Riverside for repair. They diagnosed the damaged coolant system and replaced the water pump and radiator. Cost to me $2195 and as a senior living on a fixed income it was hard to come by. Drove the car home and added an extra 23 miles during the 18 days after. On the 19thday a warning light appeared on the dashboard to “check coolant level”. Took the car to a local Cadillac dealer who thoroughly checked it out for several days and determined the car had a BLOWN HEAD GASKET. They said it occurred during the accident and the coolant leaked into the engine. The ins. company totaled out the car. I went back to Dutton to get a REFUND for my $2195 since THEY should had diagnosed the REAL PROBLEM initially, as I would NOT have repaired the water pump and radiator. I wrote a letter to Woody Dutton the owner, who summarily passed it along to customer service, who passed it along to GM, who said in effect FORGET IT, NO refund! As of this time I will be bumping it up to GM in Mich. Buyer Beware at Dutton! More
by ryyple
Employees Worked With
Myriah
March 12, 2020
Thank you Dutton Motors for your excellent customer service...special thanks to Jeff Steigner what a great and personal sales consultant. No pressure smooth transaction. Thumbs up to Jeff Steigner fo service...special thanks to Jeff Steigner what a great and personal sales consultant. No pressure smooth transaction. Thumbs up to Jeff Steigner for coming in on his day off to make deal. 👍👍👍 More
by Bob Kemp
Employees Worked With
Jeff Steigner
January 17, 2020
New Car experience ruined in less than 30 days I am updating my review. I purchased my vehicle on 12/26/19 - it had a piece that needed to be fixed and I was told at the time service would fix it n I am updating my review. I purchased my vehicle on 12/26/19 - it had a piece that needed to be fixed and I was told at the time service would fix it no problem it was in the evening so they were closed. The next day I sent an email to follow up on scheduling when to take my car in - and was told after the first. So I sent an email later new years week and after sending pictures and back and forth for another week, it was agreed that I would take the car in 1/20 since I am off that day and they didnt have any Saturday appointments. Today is 1/17 my car started making a vibration noise so I asked if it would be better to take my car in today - now I'm being told they would have to order the part but I have to take the car in for them to see which part it is (I sent pictures mind you, this is a Cadillac dealer, why they cant go look inside another Cadillac to see the part # and ordered it already idk) and so it was recommended that I take it to a dealer closer since theres a vibration and that the piece I needed fixed is covered under warranty. I live about 30-45 mins away and choose this dealer because they had the car I wanted and they were super at the time of purchase but now I'm so frustrated - I waited all these weeks, wasted time and regret giving them my business if this is how complicated it's going to be for service in the future just to be thrown to another dealer. More
by Laura Arechiga
Employees Worked With
Tim Carney
January 02, 2020
Very smooth experience Ken Anderson was great to deal with, all of the follow up calls from dealership personnel were very professional! Thank you Dutton GMC! Will be back Ken Anderson was great to deal with, all of the follow up calls from dealership personnel were very professional! Thank you Dutton GMC! Will be back for sure! More
by CGIBSON
Employees Worked With
Ken Anderson
December 23, 2019
Great service Ashley Bullen helped us with the entire process. Knew exactly what we wanted. Worked on line with her. She was very knowledgeable about the car and Ashley Bullen helped us with the entire process. Knew exactly what we wanted. Worked on line with her. She was very knowledgeable about the car and explained how everything worked and helped set up some of the programs. More
by gwenny
Employees Worked With
Ashley Bullen, Malene Anderson
December 22, 2019
Great experience with salesperson Bruce! I had a great buying experience with Bruce. He made the purchase easy with his professionalism and easygoing approach. I live 1.5 hours away and this I had a great buying experience with Bruce. He made the purchase easy with his professionalism and easygoing approach. I live 1.5 hours away and this dealership made my drive worthwhile! More
by ADDKLorenzo
Employees Worked With
Bruce Johnson
December 16, 2019
Awesome customer service always a great experience coming to Dutton motors couldn’t ask for anything better always a top notch staff and waiting area to Dutton motors couldn’t ask for anything better always a top notch staff and waiting area More
by Rvcfireman59
Employees Worked With
Mike
December 10, 2019
I bought a new 2020 GMC AT4. I made an appointment with the Dutton team, and they took care of everything. I was in and out in 3 hours, what an enjoyable experience. Thank You I made an appointment with the Dutton team, and they took care of everything. I was in and out in 3 hours, what an enjoyable experience. Thank You More
by STHawk
Employees Worked With
Thank You to James, Al, and Woody!!!!
December 09, 2019
I purchased an XT6 on Dec 6, 2019 and I want to acknowledge Luis Lopez for making the whole experience extremely seamless and enjoyable. I’ve purchased three new vehicles from Dutton in the last ni acknowledge Luis Lopez for making the whole experience extremely seamless and enjoyable. I’ve purchased three new vehicles from Dutton in the last nine years and can honestly say they make the buying process very easy. More
by jriley52
Employees Worked With
Luis Lopez
