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Dutton Buick GMC
Riverside, CA
112 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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112 Reviews of Dutton Buick GMC
August 19, 2017
Cadillac CT6 Service The service advisors were helpful and ready to help explain any concerns that I have with my vehicle. When a part needed to be ordered they took care The service advisors were helpful and ready to help explain any concerns that I have with my vehicle. When a part needed to be ordered they took care of it expeditiously. Great service. More
by Damion
Employees Worked With
Mariah
August 16, 2017
New purchase When at dealership getting my previous Acadia serviced, made an appointment with Jesse in sakes to look at the Buick Enclave. After speaking with him When at dealership getting my previous Acadia serviced, made an appointment with Jesse in sakes to look at the Buick Enclave. After speaking with him on a Friday, we came back Monday and purchased the Enclave! Jesse was very helpful and informative and made the purchase of the vehicle effortless. More
by Nancy
Employees Worked With
Jesse and Gary
August 06, 2017
Service was Wonderful. Loaner Car Much Appreciated. We Are Always Treated With Complete Professionalism. Very Glad We Bought Our Cadillac from Dutton Motor Company. When We Are Ready, We Will Buy Our N We Are Always Treated With Complete Professionalism. Very Glad We Bought Our Cadillac from Dutton Motor Company. When We Are Ready, We Will Buy Our Next Cadillac From Dutton. More
by Kat's Cad
Employees Worked With
Myriah Richey
July 29, 2017
Very professional and accommodating. I live in San Diego and they made the sale of my vehicle as easy as if I was in their city. All of my paperwork was completed at my home. I will de I live in San Diego and they made the sale of my vehicle as easy as if I was in their city. All of my paperwork was completed at my home. I will definitely recommend Dutton to anyone looking for a great car and experience!!!!!!!! Paul J. More
by Paul Jefferson
Employees Worked With
Ms. Vasquez
July 16, 2017
Great Service The employees and technicians at this service center are very courteous and always go out of their way to make sure that me and my vehicle are well ta The employees and technicians at this service center are very courteous and always go out of their way to make sure that me and my vehicle are well taken care of. More
by Danahcpa
Employees Worked With
Sanjae
June 24, 2017
GM Dave is a real piece of work The worst customer service ever! Went in this morning bright & early to trade in my 2013 Cadillac Escalade ESV that I previously purchased from Dutton The worst customer service ever! Went in this morning bright & early to trade in my 2013 Cadillac Escalade ESV that I previously purchased from Dutton. Waited 3 hours for finance & numbers before I told my salesman Jeff I was leaving & to call me when he heard back from the bank. It's been all day & not a word! I've tried calling twice & he's all the sudden unavailable. Nice considering I have the finance company calling me & I don't even know wth is going on, smh. Will take my business elsewhere since they can't even have the common courtesy to call me back! Will NEVER buy from this dealership again & will be sure to let all my customers, friends & family know about their "customer service" UPDATE-The gm Dave in retaliation of my review just left me a review of my business! He's NEVER done business with us. What a total xxx! Stay clear of Dutton as this is the kind of "customer service" they have. Get mad when a customer leaves a appropriate review than retaliate & leave a customer a totally false review of their own business, smfh! More
by Shannon V
Employees Worked With
Dave & Jeff
May 12, 2017
Regular Maintenance Dutton is always great, have never had a problem. Nice place to sit and drink latte's while you wait. They were supposed to send me a quote on tires Dutton is always great, have never had a problem. Nice place to sit and drink latte's while you wait. They were supposed to send me a quote on tires but never did so that is why they got 4 stars and not 5. More
by L.Dunagan
Employees Worked With
Adam Fayerweath
March 09, 2017
Sold me a Lemon, didn't fix problem after numerous attempts Sold me a 2013 ats with a defect in the engine and cooling system, lied about previous work done to car when I purchased it, and failed to fix the pro Sold me a 2013 ats with a defect in the engine and cooling system, lied about previous work done to car when I purchased it, and failed to fix the problem after numerous visits and complaints about the car, asked them to fix or replace the car and instead was blown off even though there was numerous similar accounts of the same problem to this make and model car, was told it was natural for this car to run rough while driving and the coolant smell was not addressed because they "couldn't find a leak in the hoses". The one time they did diagnose something right which was a crack in the radiator which they "pressure tested " to find they said the hole was on the bottom right corner of car when it was really on the top left. Sorry excuse for a gm dealership as a whole, you're better off going anywhere else. More
by AngryAtsGuy951
Employees Worked With
Al piña sales manager & entire service team
March 08, 2017
Excuses Excuses I started negotiating on the internet with GM Dave Crain and they Glenda Garcia GG in late Feb. 2017.They had the GMC Canyon i was looking for and we I started negotiating on the internet with GM Dave Crain and they Glenda Garcia GG in late Feb. 2017.They had the GMC Canyon i was looking for and we negotiating a price.I sent them a credit app.,proof of insurance and a copy of my CDL and also the name and number of my credit union.I told them I would be there on Friday at 11 am to pick up the truck.I rented a vehicle one way to riverside. They called my home to let me know that there was an Enterprise dealership across the street from them. Wednesday afternoon I rec. a call from GG who said the GM sold my truck to a friend of his and i said you have to be kidding me.We had a dealer I sent everything you requested.All i heard was excuses. I negotiated a Canyon from a dealership that was honest in Redlands and save about $ 1600.00. I would never do business with this dealership.I read a review in Sept. 2016 same trick they pull on me. Sorry but your vehicle has already been sold. If I could rate them o on stars i would. Im sure GMC Corporation does not know about how they play games with customers. More
by drkevorkian
Employees Worked With
Dave Crain and Glenda Garcia
December 21, 2016
Excuses but no satisfaction I have had the same issue repaired 7 times under warranty and it has failed again. My 2013 Yukon rear window defroster tab that mounts on the rear win I have had the same issue repaired 7 times under warranty and it has failed again. My 2013 Yukon rear window defroster tab that mounts on the rear window comes unsoldered from the window connection. Every time I've taken it in it's an all day event. I live about 1 1/2 hour drive away. They say they warrant their work for 12 months but they want me to pay to fix this item now. They can't seem to get it right. They continue to give me the run around. I have purchased 7 GM vehicles in the past and this isn't what customer service is about. The service manager said he would charge me $120 for them to re-solder the connection. Guess I'm not worth $120 as a customer to them. Really disappointed. Dave, In response to your comment: The strut issues were defective parts installed by your dealership when you were trying to fix the defroster. I didn't know I had to make other visits to your dealership to qualify for my warranty work to be done correctly. You admitted today that I was correct but also stated that you didn't know what else to do. It's easy to fix this problem, just repair the defroster correctly and I'll be happy. It should take 7 visits to get it right. I don't appreciate your pointing at me as the reason for the failure of the defroster tabs. As I stated, I guess your $120 fix isn't worth doing for me as a customer. I wrote this review to let others know how you fix problems. I can't believe your dealership can't admit that they still haven't fixed it correctly or/and apologized for the inconvenience you've put me through. Just poor business practice. Man up and fix it already. More
by Steve Big Bear
Employees Worked With
Steve Phillips, Dave Crain
