Dutch Miller Kia of Charlotte

HORRIBLE! DM KIA completed an ILLEGAL sale of a brand new 2023 Kia Soul to me. Purchased vehicle in December 2023. The vehicle sale was illegal because it DM KIA completed an ILLEGAL sale of a brand new 2023 Kia Soul to me. Purchased vehicle in December 2023. The vehicle sale was illegal because it was sold to me with a "dangerous tire". The right rear tire had a plug on the interior sidewall! Who did the state inspection on this car? Who did the pre-delivery inspection on this car? Do they have still have a job? Yes, I didn't discover it until 8 1/2 months later. it is by the grace of God and guardian angels that this tire hasn't exploded and caused serious damage/death. The Dealership put a "new" tire on it yesterday. I waited for hours and hours and hours for this to be done. I didn't get 2/3 of the way home before that tire (right rear/the new one ) started going flat. I was assured by the dealership that I would receive a phone call this morning. I did not. I called the dealership at 2:30 today. They said that they were sending a tow truck to get my car. At 4:30 they called me back to tell me a tow truck wouldn't be here till tomorrow. They refuse to give me something to drive while they have my car. I have never dealt with a car dealership that had this type of "customer service". If Customer service, courtesy vehicles and a competent Service Department is important to you, go elsewhere. More

THIS KIA SUCKS! !!!! STAY AWAY FROM HERE! They will stay with your car FOREVER!! So unprofessional !!!! STAY AWAY FROM HERE! They will stay with your car FOREVER!! So unprofessional More

I took my car to Dutch Miller Kia Collision Center at 7725 South Boulevard Charlotte NC for bodywork repairs in December 2023. on the list of auto parts on my bill there was a radiator core support twice 7725 South Boulevard Charlotte NC for bodywork repairs in December 2023. on the list of auto parts on my bill there was a radiator core support twice and added to the grand total twice. my car only takes one. Mr Eaves, the body shop manager, said it was listed twice because they broke one but it was not added to the grand total. I did the math several times and the radiator core support was added to the grand total twice $843.75 + tax. he refused to give me a refund for the part I did not receive. no resolution thus far. I do not recommend this auto body shop to anyone. thanks. More

Absolutely THE worst Kia service Dept on the face of the earth. They have NO clue what they are doing, incapable of finding any problem unless it has a code attached, and if you want to get through to the earth. They have NO clue what they are doing, incapable of finding any problem unless it has a code attached, and if you want to get through to the service department or get a call back, you can forget about it. You will die waiting. Go somewhere else. More

Walked to front and back of lot and nobody greeted me. Just looked at me. Just looked at me. More

Worst customer service EVER! Took my car in for a Saturday morning appointment (dropped off on Friday) for an oil change and inspection. Didn't get my car back until Monday! N Took my car in for a Saturday morning appointment (dropped off on Friday) for an oil change and inspection. Didn't get my car back until Monday! No call, no explanation. They also advised I needed the plate replaced in my driver side door for the rear windows switch. A month later, no return call regarding the part. I have a lease with them and DO NOT ever intend dealing with this place again. I feel bad for the sales manager Ty who was extremely helpful because his customers have to deal with the worst service department ever. More

I have had an absolute terrible experience with Dutch Miller Kia. In Nov of 2021 I returned my Kia Optima and leased a Kia Sorento. Dutch Miller Kia mailed the "pay off" check for the optima to KIA FINAN Miller Kia. In Nov of 2021 I returned my Kia Optima and leased a Kia Sorento. Dutch Miller Kia mailed the "pay off" check for the optima to KIA FINANCE (THE ONLY LENDER THEY ALLOW YOU TO USE FOR LEASING aka YOU HAVE NO OPTION). Kia Finance lost the check and held me financially responsible for the Kia Optima (that I had returned to Kia in Mint Condition after successfully completing my lease) for months and utlimately turned me into the credit bureau for non/late payment (WHILE THEY OWED ME MONEY). NO ONE (Especially the manager Garrett) has expressed concern or sympathy for my credit score being affected due to an internal error on Kia Finance. Both Kia Finance and Dutch Miller Kia put the responsibility on me and when I was able to track down a copy of the lease and the pay off, ONLY then did they admit fault and cut me a check for the amount they had been taking from me for months. However, they never went back and cleared my name with the credit bureau and its been 15months of xxxx. If you are leasing, my honest suggestion is to go somewhere else. Garrett has been rude and continues to tell me he will help and connect me with his contact with Kia Finance, however I CONTINUALLY have to PHYSICALLY VISIT his office to get him to do anything and he tells me he will call me. He then calls me and blames me and when I suggest I am not happy with that result he hangs up on me. 0/10 would NEVER recommend. More

When I Frist Walk-In The Quality of Professionalism and Friendly individuals believe in treating you with Respect with A Smile: Nathan Has Great Knowledge and Carefully Helped Me and Let's Just Say I'm Rid Friendly individuals believe in treating you with Respect with A Smile: Nathan Has Great Knowledge and Carefully Helped Me and Let's Just Say I'm Riding In Style! Now I recommend these Beautiful Cars & SUZ too Everyone. Now They Recommending People also Because it Ride So Smooth! 😁❤🙏 More

Such a disappointing experience. I simply asked for a quote to lease a brand new car, and over the course of a week and dealing with multiple people, sending all the information they requested many times quote to lease a brand new car, and over the course of a week and dealing with multiple people, sending all the information they requested many times over, I still couldn't get a response from them. Even emailed the sales and general manager, but I guess they were all too busy to sell a new car. I am glad they are doing so well that they don't need the business of someone with an excellent credit score. Good luck. More