Dublin Volkswagen

Great customer service Took my car in for its 30k service and it was my first time at this VW location. I was able to get an earlier appointment time after getting out of wo Took my car in for its 30k service and it was my first time at this VW location. I was able to get an earlier appointment time after getting out of work early which was great and Philip was very honest with me about the length of time the service would take. Other places I’ve been will try to act like it will only take an hour then seem confused when I’m upset for waiting but Philip gave me an honest estimate of time and ended up finishing 30 mins early! They had a very comfortable waiting area where I could work while I waited and over all it was a great experience. I will be back in 10k miles! More

Good service. Very pleased to have service finished at the time I asked for. I was on a tight schedule, waiting at the dealership, and was worried about the time s Very pleased to have service finished at the time I asked for. I was on a tight schedule, waiting at the dealership, and was worried about the time so very happy it was completed as I had requested. More

Wonderful Customer Service The employees are always so friendly and accommodating. They're knowledgeable on so many levels and never hesitate to go out of their way to assist th The employees are always so friendly and accommodating. They're knowledgeable on so many levels and never hesitate to go out of their way to assist the customer. More

Excellent Customer Service Wow...I was blown away after bringing my VW to Dublin VW. Immediately without ever meeting me they were ready to help. The service consultants are top Wow...I was blown away after bringing my VW to Dublin VW. Immediately without ever meeting me they were ready to help. The service consultants are top notch and highly experienced. On top of that they ordered me a Lyft to get home then they communicated well via text how my car was doing and what was going on. Lastly, they send me an invoice that I could pay before I arrived to pick up my car so I didn't have to waste time at the dealership. Thank you Dublin VW...You are top notch!!! More

Great service. Good service with great service representative. Charlie explains the service regarding the regular maintenance very thoroughly and followed up the AC Good service with great service representative. Charlie explains the service regarding the regular maintenance very thoroughly and followed up the AC issue I mentioned carefully as well. Also, Courtesy rides by Lyft is great. More

Excellent Experience I have been looking for a new car for about 5 months and then started giving serious consideration the last 3 weeks. Volkswagen was never a considerat I have been looking for a new car for about 5 months and then started giving serious consideration the last 3 weeks. Volkswagen was never a consideration for me not for any reason other than I was looking at BMW, Audi, and Infiniti. I was contacted by Dublin Volkswagen based on a pre-approval I received and was told that if I gave them a chance to earn my business I would be thrilled, guaranteed! To be thrilled is an understatement, the word elated comes to mind, but that is not even a strong enough word. From the moment I walked in until the moment I drove off the lot in my new Volkswagen, the service and experience were top notch. Hands-down the best car purchasing and financing experience I’ve ever had. From Don to Johnny, I felt no pressure and felt there were no expectations for me to make a decision or purchase a vehicle. I was showed a few vehicles, did a test drive, and was immediately impressed with Volkswagen. They offered a fair trade for my vehicle and a good price for the new vehicle. By the end of the financing process, I felt I received a fair deal with no haggling and no pressure. The guarantee I received from the first phone call was true. I will return to Dublin Volkswagen for my next purchase and recommend them to friends and family. More

Go see Jerrid! I was pleasantly surprised with superb service at Dublin VW. You never know how an experience is going to go when you need repairs on your vehicle. J I was pleasantly surprised with superb service at Dublin VW. You never know how an experience is going to go when you need repairs on your vehicle. Jerrid was the perfect representative for VW! He was friendly courteous genuine knowledgeable caring thorough and yet expedient! My daughter and I received exceptional customer service from Jerrid!!! :) :) :) More

Warranty and service Anthony and Phillip were both exceptional with regards to their customer service and communication. The work was done on a timely basis and waiting fo Anthony and Phillip were both exceptional with regards to their customer service and communication. The work was done on a timely basis and waiting for us when it was done. Anthony was great with his explanations, etc. More

Great service The customer service rep was extremely thorough and at the same time very nice. They provided a lyft to the shopping center because our cat would ta The customer service rep was extremely thorough and at the same time very nice. They provided a lyft to the shopping center because our cat would take a couple hours to finish. More

Recent Oil Change, 100K service Very prompt and courteous greeting by Jerrid Wood, Volkswagen advisor. The details of the recommended service were explained and the reason for the Very prompt and courteous greeting by Jerrid Wood, Volkswagen advisor. The details of the recommended service were explained and the reason for the recall on the headlights as well. More