Dublin Volkswagen

I am so mind blown at our experience.I have been a loyal I am so mind blown at our experience. I have been a loyal customer of VW Dublin for 7 years, bringing in our Jetta for maintenance. It's time to upgr I am so mind blown at our experience. I have been a loyal customer of VW Dublin for 7 years, bringing in our Jetta for maintenance. It's time to upgrade to an SUV, and we noticed after doing our own research that they had the exact model/color/drivetrain we are looking for, even though they told us they didn't have it. It didn't show up in their system but then I found it listed on auto trader. It was being used as a service loaner for the past year. They said it would take about 4 days to get us an exact price on it. We told them our exact budget and said, "If you can't do that price, just let us know and we'll keep looking". We got strung along for 2 weeks. No communication whatsoever. It took me calling them every other day asking for an update. I spoke to a total of 4 different people during this process, including the GM Omar. It was amazing that each sales person as well as the GM giving me a different story every time I finally tracked one of them down. We finally were given an exact price, by Ray, 2 days ago and we said "okay.. we have waited so long and put so much energy and effort into this car so even though it's over our budget, we will take it". He said "If its not one thing, it's another right? Only problem is the keys are locked in the car so you can't come get it for 2 days." We said "No problem. At this point, whats 2 more days?" Despite our super frustrating experience with them, I really feel that we have remained so calm and understanding. Until today.. I call right before coming to FINALLY purchase this car, to confirm the price before getting a cashiers check. What do you know? The price went up.. and they play dumb about it! They refuse to honor the price they promised 2 days prior, refuse to take accountability for how shady and absolutely frustrating and horrible of an experience this was for us and we are completely turned off. I had to ask for an apology. All done so calmly on my end. Their responses to me showed they could not care less about what happened. Do yourself a favor and do not waste your time or your money on people who don't care about you. Shadiness to a T. More

The salesmen here especially sales manager Mike are dishonest and xxxx people. They took advantage of my elderly mother and put her in a car she clearly couldn’t afford. Avoid them at all costs. dishonest and xxxx people. They took advantage of my elderly mother and put her in a car she clearly couldn’t afford. Avoid them at all costs. More

Excellent service, made sure that my car was taken care of in a timely fashion. Worked with my busy schedule to find an appointment that worked! of in a timely fashion. Worked with my busy schedule to find an appointment that worked! More

Looking to purchase Been shopping for a new slightly used car. Dublin Volkswagen had fair pricing, good selection and no haggling. I would recommend this dealership to an Been shopping for a new slightly used car. Dublin Volkswagen had fair pricing, good selection and no haggling. I would recommend this dealership to anyone. More

Extreme satisfaction of service I had my 2018 Golf R in for it's scheduled pre-paid service. As always your service manager (Matt) and service advisor (Phillip) provided excellent se I had my 2018 Golf R in for it's scheduled pre-paid service. As always your service manager (Matt) and service advisor (Phillip) provided excellent service. Their sincere friendliness and professionalism is the main reason for me returning to use your dealership for service. Make sure you keep them both. I have and will continue to recommend others to use Dublin VW as well. More

Customer Service The Dublin VW Service Department always treats me well, and from what I observed, they treat all their VW owners with a friendly professional attitude The Dublin VW Service Department always treats me well, and from what I observed, they treat all their VW owners with a friendly professional attitude. For me, they are knowledgeable and resolve problems correctly the first go around because they listen to my concerns and input. More

Great service, great results I came in for a routine oil change and they informed me that other parts were wrong with my car. Service went out of their way to call VW and informed I came in for a routine oil change and they informed me that other parts were wrong with my car. Service went out of their way to call VW and informed me that the repairs I needed were under warranty! So I was able to get my work done on my car (1 day earlier than expected!) and pay only the oil change fee. Thank you for caring enough to call VW More

oil change , accommodated without appointment, delivered on time. great service. They had good wifi that got me working while waiting for the car. Professional , accommodated without appointment, delivered on time. great service. They had good wifi that got me working while waiting for the car. Professional staff!! More

60k service I have a CPO VW and need service and some minor warranty work. They ordered, installed and tested the car in 2 days and kept me informed the entire ti I have a CPO VW and need service and some minor warranty work. They ordered, installed and tested the car in 2 days and kept me informed the entire time. Great work! More

Excellent service, thanks ! I just want to say thank you for regular maintenance for my car, 40,000 miles, very easy to make an appointment, high quality service, and reasonable I just want to say thank you for regular maintenance for my car, 40,000 miles, very easy to make an appointment, high quality service, and reasonable price. thank you ! More