Dublin Buick GMC Chevrolet Cadillac

great job Check engine light went on drove in David Urbach who took care of me he called me back the same day said and said they needed to check more and he w Check engine light went on drove in David Urbach who took care of me he called me back the same day said and said they needed to check more and he would call the next day he did and told me the motor went bad and it was covered by the warranty and set up a rental car for me he keep me informed through the hole repair.great job thank you. More

I love the service at this dealership. Always , courteous, comfortable waiting area. I've been using this dealership for a few years now. Even with my previous vehicle. courteous, comfortable waiting area. I've been using this dealership for a few years now. Even with my previous vehicle. More

Excellent and fast Excellent fast and professional service. The service manager was very helpful, polite and was very thorough in fast completion of the service. I would Excellent fast and professional service. The service manager was very helpful, polite and was very thorough in fast completion of the service. I would highly recommend the Cadillac dealership More

Smooth transition. Ride home and back when completed. A bit confused. Is this for the recent service for Auto Body work or buying the car? Do you mean the GMC by Marvin or the Envison by JONI? Two dif A bit confused. Is this for the recent service for Auto Body work or buying the car? Do you mean the GMC by Marvin or the Envison by JONI? Two different cars recently serviced under warranty. One purchased and one serviced this year. More

From speaking with Alfredo on the phone to having my car ready at the time promised, it was a perfect experience from beginning to end. ready at the time promised, it was a perfect experience from beginning to end. More

Love Ernie, he is so helpful I was in and out for my oil change and tire rotation. GMC Dublin is a great place to service and purchase a vehicle. change and tire rotation. GMC Dublin is a great place to service and purchase a vehicle. More

Excellent Service Department The service department is very cordial, accommodating, and professional. Ernie and the team are very positive and helpful in keeping my "investment" i The service department is very cordial, accommodating, and professional. Ernie and the team are very positive and helpful in keeping my "investment" in good shape. They know thier products. I always recommend Dublin GMC -mostly because of the service department. Fine organization. More

No longer impressed with service I have had my car serviced by infinity since 2003 and have followed them from Pleasanton to Livermore and back. I’ve previously been pleased with serv I have had my car serviced by infinity since 2003 and have followed them from Pleasanton to Livermore and back. I’ve previously been pleased with service, though by far the best service was when the dealership was on Rosewood. When I asked how long the wait would be for an oil change, I was told it would be quick. It was almost two hours later before my car was ready. Had Mike not jumped in to get my car cleaned, it wold have even been longer. Accolades to Mike for his customer service! He wasn’t even my service attendant. Had it not been for him and the young man who processed my payment, the rating would have been rated lower. It is also extremely rude when service attendants constantly divert their attention to other conversations rather than focusing on the person who they are supposed to be helping. I literally lost count of the number of times this occurred when getting my car checked in. What should have taken a couple minutes actually took longer and became very frustrating when everything else appeared to more important than completing my paperwork. In all the years I’ve had my car serviced at the dealership, I’ve never experienced such disappointing customer service. More

This organization goes out its way to provide great service Form Louis to the office staff, the service is second to none. They provide excellent service in all circumstances. They have met or exceeded my expe Form Louis to the office staff, the service is second to none. They provide excellent service in all circumstances. They have met or exceeded my expectations. More

Oil Service and Auto Butler Having to schedule Auto Butler separately from the service department is disjointed from a customer experience. The Auto Butler service and car servi Having to schedule Auto Butler separately from the service department is disjointed from a customer experience. The Auto Butler service and car service should be one experience from a customer perspective. Auto Butler service and Chevy service do not communicate. That should be fixed. More