Dublin Buick GMC Chevrolet Cadillac

Top Step Professional Service Center This service center and particularly Izzy helped me on my last service appointment. I was treated respectfully and professionally. My car was treate This service center and particularly Izzy helped me on my last service appointment. I was treated respectfully and professionally. My car was treated like it was important to the service center that my issues were addressed and all was managed as if they were working on their own vehicle. The service technician, Izzy and mechanic, Chris both took the time to explain to me what was done. This made me feel like my car was not just another number to be done for the day. The pride of workmanship was evident. More

Recall and Key Fob programming After purchasing the CPO car, I discovered that one of the key fobs was not working. The dealership also discovered that a recall was required. I br After purchasing the CPO car, I discovered that one of the key fobs was not working. The dealership also discovered that a recall was required. I brought the car in, and Jesse provided shuttle service to my work. I am pleased with the service. More

C7 Service My service advisor was fantastic! He knew the history of the car, and exactly what it needed. The service was performed quickly! Thank you thank you! My service advisor was fantastic! He knew the history of the car, and exactly what it needed. The service was performed quickly! Thank you thank you! More

Great experience We called, the dealership checked stock for us before we drive from San Jose. (new) salesman Michael was excellent. Very personable. If he did not We called, the dealership checked stock for us before we drive from San Jose. (new) salesman Michael was excellent. Very personable. If he did not know the answer to a question he sought it from coworkers. He was patient and worked hard to get us the deal we wanted. Joell the finance manager was great too. They contacted our credit union and made all arrangements. The truck (2019 Chevy Colorado Z71 black bow tie edition) was cleaned and filled with gas for us. Unfortunately there were a few scratches upon purchase. The dealership arranged for us to drop off the truck for entire detailing and scratch repairs. They provided us with a loaner while they make it perfect for us. Bravo Dublin Chevrolet . More

Good experience Advisor is knowledgeable and helpful during the test drive. He is polite too. The whole process is a good experience. will come back again if there i Advisor is knowledgeable and helpful during the test drive. He is polite too. The whole process is a good experience. will come back again if there is anything wrong with car in the future. More

Rude service advisor/finance rep We bought our truck from the dealership because it was a pretty good deal and we liked the salesman. The finance guy David was horrible! He confidentl We bought our truck from the dealership because it was a pretty good deal and we liked the salesman. The finance guy David was horrible! He confidently promised a better APR then the loan I had from my credit union and he could not beat it and wasted an hour of our time waiting. We waited for another 2 hours to complete transaction. Then when I called to get some info about the lender no one would call me back. I even left messages with the manager and nothing. A year after buying the truck the tire blew on the freeway. We purchased a new tire for $200 and ever since we purchased it we get alerts constantly stating the air is low only with this tire! Just had oil change and service done last weekend and the advisor was very rude. Did not want to explain anything and his tone was inappropriate. Overall I am not happy with this dealership and the only reason we return for service at this location is because we have Auto Butler and have to have it done at the dealership where car was purchased. I will never buy a car from them again. Pittsburg Chevrolet has a friendlier staff. More

Over Phone Purchase Very easy to negotiate and listened to what we wanted in our car purchase. Sales man was quick and to the point. Any problems were fixed immediately Very easy to negotiate and listened to what we wanted in our car purchase. Sales man was quick and to the point. Any problems were fixed immediately and car was even delivered More

Repair was completed but long wait, no shuttle I made an appointment, and dropped off my car for its first service, I was told to wait for a shuttle but after waiting about 30 minutes the adviser i I made an appointment, and dropped off my car for its first service, I was told to wait for a shuttle but after waiting about 30 minutes the adviser informed me that it would still be another 30 minutes until I could get a shuttle. My car was purchased with a defect and was undergoing a warranty repair as well, I inquired about a loaner car however was told that none was available. I brought my car in at approximately 10 a.m. and was told it should be done by 1 to 2 p.m., was not done on time, was not completed until later that afternoon. No available shuttle, no available loaner car, longer than expected repair time makes my day really hard to plan. More

fuel filter, oil change Immediate and courteous reception from Anthony at the service counter. Then my truck was promptly put in for service and I was able to wait for it to Immediate and courteous reception from Anthony at the service counter. Then my truck was promptly put in for service and I was able to wait for it to be completed on the customer lounge. Service was completed quickly and completely.... thanks Dublin Chevrolet !! More

Electronic door lock not working Ernie Avalos provided excellent service and had my vehicle repaired the lock to like new condition. A step beyond; during the check out, it was notice Ernie Avalos provided excellent service and had my vehicle repaired the lock to like new condition. A step beyond; during the check out, it was noticed that the air conditioning system was not producing the correct cooling temperature. This was also corrected. Thanks, Ernie!! More