Driveway - Online Convenience Delivered

This has been an awful experience trying to buy my son his first car. We are located in pittsburgh and this has been by far the most frustrating experience trying to get a car. We went to the dealership t his first car. We are located in pittsburgh and this has been by far the most frustrating experience trying to get a car. We went to the dealership thinking we could get the car the day we tested it, but it turns out they don’t have a title!! I don’t understand how a dealership can have a car without a title. Now the car is just sitting there and it’s been over a month of waiting now. We’re looking at other places selling gti’s but this one is just the best all around. 2 more weeks and I’m done with this car and buying another car. More

I have been WAY more patient with Driveway than I needed to be, but my patience has run out. Buckle up... Run, don't walk, RUN away from Driveway if you're considering an online car purchase. It's been o to be, but my patience has run out. Buckle up... Run, don't walk, RUN away from Driveway if you're considering an online car purchase. It's been over a month and we're still without our car (and without a title, which puts us over our states 30-day requirement to register after purchasing). First, delivery was poorly coordinated and days late. My wife found out at 10pm at night that she needed to meet the driver somewhere to pick up the car (we were told it would be dropped off at our house). Not good! Little did we know, that was just the beginning. When I checked out the car the next day I found it had a horrible vibration at idle. It took over a week to approve the repairs under warranty (which, incidentally, put us past our 7 day no-questions-asked return window). Turns out it had 4 bad motor mounts. Something like this is EXTREMELY OBVIOUS and the car should NEVER have made it off the lot in that condition! This is more the physical dealer's fault, but Driveway still bears responsibility as the face of the operation. As I write this, the car is stuck at the shop over a month after purchasing because they (understandably) won't release it without payment and the warranty company (which I can only communicate with through Driveway) is painfully slow and uncommunicative. At this rate there's a good chance I'll have to pay the $1300 bill myself to get the car back and god only knows if I'll ever see that money from the warranty company. What a nightmare! And I'll say again, we still don't have the title so I can't even register it!! I've had some terrible car-buying experiences before, but this takes the cake. They found a way to screw something up (sometimes multiple things) at literally every step of the process. I will say the people I have dealt with have been pleasant enough, but as often as not they can't find the answer to a question or don't get back to me as promised. I could not be more dissatisfied with my experience. More

Awful. the worse. I bought a tesla from them and they delivered it with 1% charge on the car. The car proceeded to die and messed up my whole weekend. They the worse. I bought a tesla from them and they delivered it with 1% charge on the car. The car proceeded to die and messed up my whole weekend. They offered me $20.00 for my troubles. the worse More

This place is a rip off, i was pre approved then approved paid my down payment sent over all documents as well as jumped through every hoop for a month straight. After this time the vehicle was delivered to paid my down payment sent over all documents as well as jumped through every hoop for a month straight. After this time the vehicle was delivered to me with no temp tag just like all the other complaints on these reviews, severely dirty and zero paperwork. Over the next month straight i had to send my paystubs 4 times plus they pulled my credit several times dropping my credit score, i signed the title and they signed it as well with all the paperwork the contract is set. Over a week goes by and i hear absolutely nothing.. all the sudden i get a call saying the finance company that signed the contract just as i did is now refusing to fund the loan. After all the xxxxxxxx i went through and sending them money and dropping my credit and xxxxxxx me around for 2 months, this is what i get. Luckily for me i have a meeting with my attorney in the morning because they as well as i signed the contract as well as the title this deal is legal and binding so we will see how this goes. Most pathetic excuse for a dealership and company i have ever seen or even heard of this place should be shut down. I wish i could give them a negative review this company is a complete joke and during my entire process i must have spoke with 20 different peopl who every one of them were clueless and all asked for the same things i have already sent the previous person i spoke with. More

The truth about driveway is they don't care. I bought a Cayenne from them about a week ago from driveway. I looked all over U S for this car and driveway as a bunch of dealers nationwide they I bought a Cayenne from them about a week ago from driveway. I looked all over U S for this car and driveway as a bunch of dealers nationwide they work with. It was a used car it had some wear i didn't see in the photos and i was ok with that. I never said a word about that. Nothing was disclosed at all just said excellent condition. a couple days into owning the cayenne that has super expensive breaks. The breaks started sounding like a dump truck. I took them to a local shop in have used for my Audi's he knows German cars extremely well. He said i need new breaks he tried to clean them and put them back on. He also did a new car inspection. I contacted driveway which then contacts the dealer Ramsey. Ramsey and driveway told me sorry breaks are fine even if they sound like dump truck, they are safe to use. Now my new car sounds like a dump truck. 7 days after my purchases I'm on the hook. I contacted some on with in the 7 days guarantee to get this resolved and no one responded until 2 days later. When working with driveway they also changed my person 10 times and i got lost in the shuffle. When they delivered my car, they didn't bring me a plate nor did the transfer my plate like i asked. I didn't get a plate until 5 days letter into my 7 days test drive so how would i know if the car had any problems. I think that is the trick they get you with. I attached a video of the new break that are safe but sound like a dump truck that don’t need to be fixed. This was a one-minute ride. people said wait this is a new car and the breaks sound like that. My responses have been i got it from driveway. https://youtu.be/gVmZSl53m2k More

I originally had a review but this is updated and final. I have purchased 3 vehicles with this company and have done trades on 2 of them. This is my 4th car. (No I don’t own 4 cars lol). In may I bou I have purchased 3 vehicles with this company and have done trades on 2 of them. This is my 4th car. (No I don’t own 4 cars lol). In may I bought a car with them and had to wait until august for them to get title paperwork to my DMV for plates. On top of that I wanted to trade this car for an EV; no big deal but they wanted it registered and to show up on the carfax report. I had to harass driveway.com to get the paperwork in order to get plates. Then I had to deal with carfax to update their database. Finally I picked a car and started the process. I still owed on my current car so I let them know of course but also that a 3rd party may be paying it off. No biggie either they will pay it off first or cut me a check. All the electronic paperwork was done and signed. I then got the physical paperwork that couldn’t be e-signed and started on that. On a Monday, I was informed the trade was paid off so I let driveway know. All they had to do is redo the paperwork to pay me and not the finance company for my trade. My documents agent had to speak with her boss who called me and berated me over the phone, treating me like trash. He then proceeded to cancel my purchase. They then lost my outside funding for several days and I had to contact everyone and their mother to get my deposit refund and loan refund taken care of. Driveway.com has been decent up to this point so after cooling off I tried again. I had all the paperwork for my trade and a new loan and was ready to go. I found a bolt EV with rebates up to 15900! I was shocked but went for it as the rebates looked real. The first problem popped up in the form of a recall. My sales agent called the dealership and the car was on stop sale. I know they can’t sell recalled cars so I picked something else. My agent then went to inform me that all Chevy EVs were on stop sale. Odd because they had like 10 of them on the website. I picked a Kona. I live in a state with no sales tax but when the agent drew up the proposal she added 4000+ in sales tax. We had a back and forth and I ended up calling the dealership where the car was coming from and confirmed that since the car was being delivered out of state, I wouldn’t have to pay it. I told her that and she fixed it. By this time I actually called a driveway rep and informed them about everything. They called the bolt dealership who found out they have the recalled part replacement and can sell me the vehicle. I decided to go with that one instead. I was then told that the rebates were expired (a lie) or not available to me for some reason (another lie). I started to choose other Chevrolet EVs and by the time we played the game of not available, sold, whatever, I was forced back into the Kona. I like the Kona, it’s just a bit more expensive. Anyway I did the e-sign stuff and got the paperwork for this car. I had it filled out when I was told my new documents agent will be gone for the next 3 days and once they process the paperwork, it should take a few more days to release the car. Now with the other vehicles I’ve purchased, the paperwork I had to sign was either in the mailbox to be sent or in the air to them and I was still able to pick up my car. Whatever right? Oddly enough that day I got a call locally saying my new car is ready for pickup. I thought they were going to release it anyway so yay! I get to the dealership and the temp plate/tag is missing. So the local driveway rep called whoever and after I had already transferred my things to the new car, he hands me his phone and some guy states that because they don’t have the paperwork I can’t take the car. He assures me that even though my documents rep is off for a bit, someone can deal with it. So I’m sitting here waiting for driveway to take care of their crap and give me my car. Meanwhile they got their money as my bank just informed me the loan is processed. My first 3 experiences were about a 3.5/5 but this whole almost 2 month ordeal drops it to a -5/5. They don’t care, they don’t compensate for your time doing their job let alone the garbage way they treated me, and honestly if I could get an EV anywhere else I would have. More

Horrible experience today with this company. Found what I thought was a decent vehicle for a reasonable price only to find out the vehicle was purchased at auction. They were just reselling the Found what I thought was a decent vehicle for a reasonable price only to find out the vehicle was purchased at auction. They were just reselling the car which nobody was willing to buy at the dealership. I did everything but finish the deal. I was on the phone with the salesperson and somehow another salesman's phone call got intermingled with the one I was having and I could hear him repetitively saying "so what's it going to take to close this deal?" That's when I decided to look at the reviews and that's when I started really investigating this vehicle and realized it was a lemon. More

This company has a horrible customer service, I bought a car like 3 months ago and haven’t get my license plates yet and every time I call them they said is in process and how can be in process if the deale car like 3 months ago and haven’t get my license plates yet and every time I call them they said is in process and how can be in process if the dealer told me they haven’t even send the paperwork work to the DMV is so frustrating this and I don’t know how they still in business work this way with people hope no one fall in this situation don’t make business with this company you will thanks me later More

This company is a scam. I was approved for 5 different vehicles with actual approvals and all of a sudden they wouldn’t send me my paper work. Then they had the audacity to I was approved for 5 different vehicles with actual approvals and all of a sudden they wouldn’t send me my paper work. Then they had the audacity to tell me I wasn’t approved when I clearly have the emails saying I was 100% approved with financing. I even have screenshots of my approvals. They should feel ashamed. More

Absolute disaster of a company. My temp tags are now three months expired. I have called and emailed on countless occasions in an effort to get any resemblance of an update have con My temp tags are now three months expired. I have called and emailed on countless occasions in an effort to get any resemblance of an update have consistently been told nothing but xxxxxxxx. I have asked on numerous occasions to speak with a manager and I’m always told they are unavailable and will call me back yet they never do. I have even called NJ DMV on multiple occasions after I called Driveway and I was told NJ DMV had my info but they don’t. After reading the reviews, I am legitimately shocked at how many people have experienced the same thing. Do not work with this company. More