Driveway - Online Convenience Delivered

What can I say, my first experience with Driveway. com has been stellar. Previously I've shopped with Carvana and they've been pretty capable, but Driveway is on a different level entirely. First off, com has been stellar. Previously I've shopped with Carvana and they've been pretty capable, but Driveway is on a different level entirely. First off, Driveway's representatives, whether in sales (Angela, Deja), finance (Eric), or dispatch/delivery (Donte) have been kind, friendly, attentive, and expedient. I never had to wonder what was going on throughout the process, as they kept me informed pretty much all the time. Started the trade-in and sale process on the 25th of October for a car I liked in New Jersey (I'm in Georgia). They sent me over the forms to e-sign almost immediately after I talked to them and had overnighted the paperwork that needed to be physically signed the next day. I had the forms notarized and returned the same day and Driveway had already shipped my car to their hub in Georgia. The car got there on the 28th and was delivered to me just yesterday (October 31st). Granted I was on point with providing all needed information to them in a timely fashion, but the level of speed at which I had my older car picked up and the new one delivered within a week was pretty awesome. The car was as described and I'm extremely happy with it. The only thing I wasn't too happy about was that the dealership stuck a plastic dealer badge to the back of my car that I now have to work on getting off (note to new/used car buyers - tell driveway that you want the dealer badging/decals to be off of your car. It's a big PITA to deal with removing it afterwards). Other than that, I'm just waiting for the registration to be done after my 7-day/400 mile trial period of testing the car is up. I understand registration is a longer process so unless I'm still waiting 2 months down the line for registration (I'll update the review if that's the case), using Driveway so far has been an amazing experience, at least for me. They definitely have my business the next time I feel like trading up. More

Don't buy, run! !!! It's been 1 months and the dmv said they didn't received any documents from the dealer so I can't drive my car. They have no idea about when will !!! It's been 1 months and the dmv said they didn't received any documents from the dealer so I can't drive my car. They have no idea about when will the plate be ready and it's frustrated. So don't buy!! you can't drive your car even if it's delivered to your place. RUN!!!!!!!!!! More

First off, I was very hopeful that online car buying would be as easy as media portrays it....and maybe it is, but that was not my experience with Driveway. When initially purchasing the car, everyone would be as easy as media portrays it....and maybe it is, but that was not my experience with Driveway. When initially purchasing the car, everyone was very responsive to my phone calls and emails. However, once the deal was locked in, it went silent. Getting ANYONE to return my calls about the status of the car felt like a daily battle. I had to call multiple times a day complaining until someone would get back to me. You have my money, but where is the car and what is the delivery process? The car itself is wonderful, however, I am now 2 months in and still waiting on my tag. I have called no less than 5 times in the past few weeks and am told the same thing, we will call you back. No one will ever call back. Ever. I think the concept of online car buying is great, but Driveway has yet to master the customer service side of things. We will not be using driveway again. More

Do not buy from this horrible company. I bought a car back Sep. and still no plates spending money on a garage queen I can't drive and all I get from Driveway is lies. No one ever returns I bought a car back Sep. and still no plates spending money on a garage queen I can't drive and all I get from Driveway is lies. No one ever returns your calls. False promises. How hard is it to reissue a temp tag ? Takes an hour to get a tag at the DMV not 2 months and counting More

I just recieved my 2020 Corolla from the Driveway team this past Saturday. Since i first started my application process it has been a smooth easy wonderful experience. Wally walked me patiently through th this past Saturday. Since i first started my application process it has been a smooth easy wonderful experience. Wally walked me patiently through the whole paperwork process while Nathan kept me updated every step of the way with my delivery. I highly recommend Driveway. Not only is the team professional but there was never a bland or dull moment with both their outgoing personalities. Thanks Guys! I hope this somehow gets to your managment so you two get the recognition thats deserved!! -Suzi Augusta,Ga(: More

** Bait and Switch** My Driveway experience started out wonderful, the representative I was working with was attentive and patient as we navigated the inventory for a truck that met my needs. I found one t wonderful, the representative I was working with was attentive and patient as we navigated the inventory for a truck that met my needs. I found one that I wanted to purchase but after the finances came back I was told I was not qualified for that vehicle, then I was sent other options. He did a great job of finding vehicles that fit my needs. I found a second truck and immediately started the process, filled out the application, gave a down payment to hold and ship the vehicle and agreed to the contract via text message for that specific vehicle all within the hour. I was then told that the vehicle would be shipped to my local Lithia dealer and the down payment I made was to hold the vehicle so it could not be purchased. I was told that I would receive confirmation when the vehicle shipped. The next morning I received a text that stated the vehicle I had agreed to the contract for, and put a hold payment on was sold and no longer available, but then I was offered other trucks that were $5k-$10k more, more miles on them and older years. I was not offered my payment back until I requested it and it still did not process for a few days so in that time I missed out on another vehicle locally due to not having my deposit refunded in a timely manner. It was a bait and switch experience. So now I have no vehicle and I missed out on 3 great trucks. More

horrible purchase experience. Thankfully Jason Sokona turned that around! He was understanding and beyond helpful with my issue. He kept me informed and gave me peace of mind. My Thankfully Jason Sokona turned that around! He was understanding and beyond helpful with my issue. He kept me informed and gave me peace of mind. My issue is now resolved, but I wish others would give the same level of service as he did. More

Do not buy from this horrible company. I bought a car back in April and still no plates spending a grand a month on a garage queen I can't drive and all I get from Driveway is lies promise I bought a car back in April and still no plates spending a grand a month on a garage queen I can't drive and all I get from Driveway is lies promises and deception here it is end of October and still no plates and still no reimbursement for my payments. Still no rental I was promised. So buy at your own risk cause you will be had More

I would give a 0 if I could. For those of you who were lucky to not buy a car from them, your lives were saved. Let's just say, my deal included BAIERL FORD, DRIVEWAY.COM and L For those of you who were lucky to not buy a car from them, your lives were saved. Let's just say, my deal included BAIERL FORD, DRIVEWAY.COM and LITHIA MOTORS.. let the facts tell the story... I signed Proposal with Driveway.com on May 29, 2022, signed first set of docs June 16th, then on June 22, what do you know, I have to sign new docs because they sold me a car before they had title, which is fraud. Then, I got stuck in another state for almost a month because I had to wait for the delivery, which they kept lying about. I finally received car July 6th, but no temp reg or title, waiting longer to get home. Of course on July 28th, they pulled the yo-yo financing, which is also fraud, "I'm sorry your financing fell through, but I got you a better deal, hahaha so much better not one number has changed since May until now. The kicker, I actually went there with my own financing, which they went behind my back to charge me thousands so they can get rich. It gets better, temp plate expired Sept 3, and can you guess where I am at now with them... they NEVER sent in my title or reg, so I am stuck with a car I cannot drive. As well as I have not been able to work since Sept 3, and I have a 5 year old who I have to support... but wait it gets better.. they didn't care for months of what they were doing to me... my credit has dropped 150 points so far.. but wait it still gets better... I cannot pay a single bill or support us...soooooo drums please.... I have a 5 day notice from my landllord...on top of all the fraudulent activity, they stole every single thing of ours and now we will be homeless because of Driveway, Baierl... and let's not forget who owns them and who has been involved in my whole transaction, Lithia Motors, who is well known for fraudulent activity... look it up... it's all over the place. All three of them like to hide behind numerous names... they like to destroy lives... especially the lives of 5 year children and their single mothers whom are the only ones to care for them. They stripped our lives of everything including the $2,750.00 I gave them as a deposit and I also sold my truck because I bought a new car....how stupid of me... oh and guess what I have a loan that I am supposed to be paying for that nobody knows I own besides the insurance I have been paying for since June and the lender who financed... and want to know another thing...my lender is one of the ones I went there with my pre-approval... Only thing they are good for is destroying lives and putting them up in flames and stealing every single thing they have. BUYER BEWARE UNLESS YOU LIKE FRAUD!!! FACTS and I have 5 months of written proof. Even though they would never sent a fully executed copy of the documents. And the ones that they finally sent in September, implicates themselves in forgery and a lot of fraudulent activity. Have a wonderful day! I know we will when we finally have to leave since we are in Michigan where it is 32 degrees with 25 mph winds woohoo!!! Don't worry dealers no need to respond, yall have bestowed upon us enough detrimental harm and the amount of damage you have cause my son and I, is unspeakable, unethical, immoral and unprofessional, unjust, deceptive, fraudulent, and let's not forget the altering of the docs and the coercion! Boy was I the lucky one... I just got it from every single angle, didn't I. They think every consumer is ignorant to the illegal acts that they perform. But they are the ones who disappeared for weeks in August into September and then decided to finally contact me again after temp plates expired. More

Buying process went smooth and quick. The key is for you the customer to have your loan and required paperwork in hand and ready to go. Driveway agent (Allen) worked hard to get everyth The key is for you the customer to have your loan and required paperwork in hand and ready to go. Driveway agent (Allen) worked hard to get everything done in a timely fashion. Vehicle price was very good. Will add another review when vehicle arrives, but so far so good. More