Driveway - Online Convenience Delivered

Worst experience…ever. Took a MONTH to receive the vehicle, now my temporary plates are expiring and the titling people are conveniently “in a meeting” every time I call!! Took a MONTH to receive the vehicle, now my temporary plates are expiring and the titling people are conveniently “in a meeting” every time I call!! Update; there’s something wrong with the title and I cannot get another temporary plate as one employee told me. I have made five calls in two days to Driveway and had a different person tell me a different story each time with two of them supposedly calling me back. So, now I can’t drive the car that I waited all that time for and have made two payments on already! More

Sherri Rambo was the absolute best representative I’ve ever dealt with in any industry. She finally made me start to feel like this whole process was true, legit, and wasn’t filled with a bunch of employe ever dealt with in any industry. She finally made me start to feel like this whole process was true, legit, and wasn’t filled with a bunch of employees that seemed not to care. She was the most appreciative and happy person ever as well. All I know is, Sherri needs to keep climbing up the ladder and get paid more for what she does. She takes every client seriously and wants to make an impact on each individual person, unlike most people I’ve dealt with. I promise, she’s worth the investment. Thank you Sherri! More

When I received the car, 5 weeks after a completed the deal, I received a car 2017 BMW X5 with a crack windshield and several anomalies, 3 weeks after I purchased the car and I know that the 7 days perio deal, I received a car 2017 BMW X5 with a crack windshield and several anomalies, 3 weeks after I purchased the car and I know that the 7 days period to return the car had passed, however, Hazardous light came on on the dash board and I had to take the car for service, to find out, the oil change was over due and that 2 of the tires( front) had no treads left and was a danger to drive, and the other 2 ( rear) were not in good shape either.  On top of it, the 4 tires that were installed on that car are all different brands, this is unacceptable and I am so upset, disappointed and frustrated  to have used Drivaway to purchase that car. It was clear that the car was not inspected as they claim on there website. Needless to say, what was supposed to be a simple oil change which should have been done before I received the car and was willing to pay from my own pocket become a huge unexpected expense as I had to replaced all 4 tires, not even a month after I received the car. I will contacted the Driveway center to discuss, no answer yet. I expect some compensation and reimbursement under the 30 days guarantee. Not Happy! More

If I could Rate them 0 stars I absolutely would. Customer service is non-existent. Been waiting over 4 months for registration and tags. I was told to go and get temp tags myself. No responses to mu Customer service is non-existent. Been waiting over 4 months for registration and tags. I was told to go and get temp tags myself. No responses to multiple emails and calls. Constantly getting the run around. The person I need to speak with is either out of the office, off for the day, or just left. I have been lied to almost every step of the way. Never receive call backs. Can't seem to escalate to anyone in a senior management level. When I have requested for a senior level manager to return my call, they promise the person will reach out but nothing. I'm filing a complaint with the attorney general, and also filing a lawsuit for failure to deliver and breach of contract. I thought I would give driveway as they seemed legitimate so I thought the transaction would go smoothly. It has not and has turned into a nightmare. I should have gone back to Carvana. Read all the other reviews, they all say similar to the same thing. STAY AWAY! I'm willing to bet that all the positive reviews are either paid for, or Driveway employees. More

This car was delivered in November to my daughter. It is now February with no sign of a tag and expired temp on the car. We need a tag today. We are continually to wait a few more days. Patrick t It is now February with no sign of a tag and expired temp on the car. We need a tag today. We are continually to wait a few more days. Patrick told us today to wait until next week. We are done waiting. More

Excellent in processing the order, quick turn around time, good communication. My new car was in my driveway within 2 weeks from signing the paperwork. There was some undisclosed damage to the car and a time, good communication. My new car was in my driveway within 2 weeks from signing the paperwork. There was some undisclosed damage to the car and after talking to Eli Flores from Driveway the issue was resolved to my satisfaction. More

Hello my name is Kenny Sanders. I purchased a vehicle from driveway back on December it was delivered 12/27/22. The vehicle came from california too Pennsylvania, california dosen' I purchased a vehicle from driveway back on December it was delivered 12/27/22. The vehicle came from california too Pennsylvania, california dosen't offer out of state temp tags and Pennsylvania wont issue anything without a title. I've spoken too many customer service representatives that just give u a runaround. As of today my dmv paperwork is supposed too be getting worked on and should be done 1-2 weeks I've tried to getting updated on this too see if they could call 3rd party doing the work on the dmv registration they claim they can't until 2 weeks has elapsed. I've had a vehicle I couldn't drive for a entire month and have a payment and car insurance that I believe driveway should be responsible for. I was told possibly about a rental a couple weeks ago but that was another lie from this company. I also gad to drive vehicle illegally to get a vin verification on the vehicle. I also believe my 7 day return is void because I can't even test the vehicle out. This company is horrible stay clear away from them.... More

I am attempting to purchase a car through them right now, and the experience has been very stressful. I feel like they took my money and ran, with little disregard to the consumer. My “sales agent” has not r and the experience has been very stressful. I feel like they took my money and ran, with little disregard to the consumer. My “sales agent” has not returned a message in over a week. A supervisor reached out a week ago via text, and since have also not had a response back. The only competent member of driveway that I have dealt with is the delivery team. They have been very communicative and helpful. I was supposed to have documents overnighted out today for me to sign, and now the contracting agent is conveniently out of office, even though she is the one that said she would be mailing them. At this rate I will have made my first car payment before I physically have the vehicle. I feel very scammed. More

It was a little stressful at first reading all these reviews about people having trouble with their tags. I felt like I was another victim of this situation when my truck was delivered without even temp reviews about people having trouble with their tags. I felt like I was another victim of this situation when my truck was delivered without even temp tags. At the end of the day, Jacob at dealer and McQuade at the call center really took care of me. It was more a patience game at the end of day, but well worth the purchase. Truck was delivered very clean and accurate to the online description. Knock on wood, have not had any problems since the purchase (almost 3 months ago). I think when it comes down to it, because these vehicles are sold from one state and delivered to another, interstate DMV laws differ so much that some things may be missed, causing a delay in paperwork transactions. More

I own a vehicle that I can not drive! It has been 2 months since I purchased the vehicle. The state from which I bought it has given me 2 temporary tags, and both have expired. My sta It has been 2 months since I purchased the vehicle. The state from which I bought it has given me 2 temporary tags, and both have expired. My state, IN, can't give me a temporary tag because DRIVEWAY.COM sent my title and registration paperwork to a "3rd party company in New York". So, I am now stuck with a vehicle that I can't drive for another 3-6 weeks, until all the paperwork processes. This is ridiculous. I am so disappointed. I had even asked about this situation before buying my vehicle (after seeing some similar reviews online) and was told that this problem was only in California, and I would not have any problems in Indiana. Wrong! Stay away from DRIVEWAY!! More