Driveway - Online Convenience Delivered

I feel swindled. I thought I finally found the car that I want it. I am disabled so it’s hard to find a car that fits my needs perfectly and in my price point. I foun I thought I finally found the car that I want it. I am disabled so it’s hard to find a car that fits my needs perfectly and in my price point. I found the car started the process I will have to get it modified for my disability so price point is very important to me when I saw the price with the fees I specifically asked the person helping me with the purchase. I was told the price that I saw is exactly what I will pay. I’ll let the person know if the price change I can’t buy the car it’s going to cost me almost $2000 to get the modifications done after purchase so I need to be strict with my purchase point. This is why that was specifically the first question I asked, and the response was the price I see will be the price I pay. I submit everything I need to submit send in my $500 down payment and then I get a proposal sent to my email and the price increased by almost $2000. That was definitely not the price I saw, and was told that I would be paying. After receiving the proposal, I said I can no longer afford the vehicle, especially because of the deception and I am still waiting for my refund of my deposit. I have called and left a message and I have also texted the supposed manager, and all have been unanswered, and I do not have my money back. if the price I saw like I was told, what’s the price I would have purchased, with no problem. The solution offered wasn’t to honor the price then it was for them to tell me to find another car. The lack of communication is also a problem. There was no problem texting me when I was processing the purchase before everything went South now I can’t even get a response just to let me know update on my refund. I was hoping for a good experience, so I can finally get back to driving after seven years of been disabled. More

I have to admit it was a very bumpy ride at first. (I ALSO HAD NOT SEEN THESE REVIEWS - I THOUGHT I WAS THE ONLY ONE!) I was traveling a ton overseas, and as Driveway being a start-up, things were (I ALSO HAD NOT SEEN THESE REVIEWS - I THOUGHT I WAS THE ONLY ONE!) I was traveling a ton overseas, and as Driveway being a start-up, things were not as smooth as I had hoped for. After a bit of trial and error (quite the nightmare), I was somehow connected to a Sr. level person within the company, Amey A. She went ABOVE AND BEYOND to rectify the situation. Corporate got involved, they listened, and because of her professionalism, care, and diligence, I finally put plates on my new SUV today. I would say to do your homework, stay of top of everything, and stay the course. I think my deal may help all moving forward on future transactions, as it will definitely be added to the training matrix! Again, a HUGE shout out to Amey. She deserves to be C-Level Executive after this! (TEXAS SUV coming from CA location, 2 trips to DMV for temp tags, 3 trips to get Notary, CA nightmare CONTRACT, Customer Service nightmare - but AMEY is the only reason it worked out and I did not hire an attorney - $41k cash deal which should have been easy - bought 12/29/22, received 1/17/23, finally plates and tags 3/23/23) More

This was by far the worse online car buying experience. From the deposit to contracting service it was very slow compared to previous experiences with vroom and carvana. None of the promised dates were acc From the deposit to contracting service it was very slow compared to previous experiences with vroom and carvana. None of the promised dates were accurate. For example was told that contracting would be in 24 to 48 hours, but turned out closer to 1 week. Also got called today that my car will be delivered in 1.5 hours and that driver was leaving right away. I asked repeatedly yes I can be present but can only be present for 1 hour so even if you are one 1 hour late it’s ok but beyond that I have to get back to work. She oh no it only takes me 1.5 hours and I will leave right now. 2 hours later I called no one picked up. I had to return to work. The trip home was unnecessary. The entire process is just so unprofessional and so unpleasant. If possible would like to cancel contract if that's ok. I will just go with caravana or vroom. I also so submitting this review to all consumer sites and bureaus so people are aware More

"Driveway completes all of the registration paperwork for your purchase, and this can be a rather lengthy and anxiety-producing process." When I wrote this in an otherwise fairly optimistic review on another your purchase, and this can be a rather lengthy and anxiety-producing process." When I wrote this in an otherwise fairly optimistic review on another website, I had no idea what I was in for. It has now been 2 months since the transaction and the car was delivered, and the registration is nowhere in sight. Even so, there is no communication from the company unless you reach out to them when your temporary tag is in danger of expiring. My second temp tag expires in less than a week. I have now called twice and spoken to a different person each time. Today I heard that there was a problem in the process, and they have to petition the FL DMV for a duplicate title. Did they lose the title paperwork? Did the care they sold me not have a valid title? Of course there is no other information about this that the customer service agent can provide. There is no ETA when this duplicate title will be obtained. I was assured on the phone that they were working to get me a third temporary tag, but they have to get permission from the state for this as well. There is no guarantee this temp tag will arrive to me before the current one expires on Tuesday. This is an absolute nightmare. Their workflows obviously do not work, and their business model is atrocious. You can never speak to the same person twice once you get to the registration part of the process, and the agent you do talk to can only put a note into your account indicating your issue. They have no power to do anything to help. They don't connect you with anyone who can. Look at any review website and you will see the same problem happening to nearly every customer. I wish I had noticed them before making my purchase. This is very similar to the issue that has come out about Carvana. I see a similar class action lawsuit in Driveway's future. More

I have been in the process of buying a vehicle (1FM5K8HC4MGB59061 )since Feb 20th. Everything is signed, checks are cashed and it’s supposed to be delivered. It’s been 2 weeks. As of yesterday the (1FM5K8HC4MGB59061 )since Feb 20th. Everything is signed, checks are cashed and it’s supposed to be delivered. It’s been 2 weeks. As of yesterday the car has since made it to my state, supposedly 2 hours away, waiting for a driver to be assigned. All they can say is waiting for a driver, I’ve heard that for a week. This has been the biggest headache ever. Communication is absolutely garbage. When I started this process, there were no where near the amount of negative reviews that I’m seeing today. Driveway if y’all are in over your head, just say that. More

I wish I’ve read these reviews before making this stupid move of buying from driveway! Do not get yourself into this nightmare. First they will be nice and quick until they get your money and sign the docum move of buying from driveway! Do not get yourself into this nightmare. First they will be nice and quick until they get your money and sign the documents then they disappear. The customer service is useless and RUDE they have no knowledge what they’re doing. I bought a car (2G61M5S36K9149294) on 12/29/2022 it’s now 03/03/2023 and I don’t have my tags and registration and my second temporary tags are expired on 02/27/2023 they are estimating 2-3 weeks from now! Now I have a car I can’t drive and paying insurance for! Seriously? One of the representatives told me to “drive the car if you get pulled over show them the contract if you get a ticket we will pay” what about my driving record? how does that sound? So Do you still want to deal with this xx? They should refund the processing fees for title and tags! ALSO, i have a video of the car after delivery and guess what, the car was filthy inside and out not even washed!!! Shame on you guys for conducting such a predatory business behavior!! More

Horrible experience of purchasing car through driveway. com. I ordered a car (VIN: 5FNYF6H55JB027895) from Driveway.com on 02/18. The car was located at Suburban of Toyota Troy, MI, 48084. Driveway.com was com. I ordered a car (VIN: 5FNYF6H55JB027895) from Driveway.com on 02/18. The car was located at Suburban of Toyota Troy, MI, 48084. Driveway.com was suppose to complete all the formalities of car purchase & ship it to me to Texas. Driveway.com took all my personal information (Driving license, insurance details) and took $500 from me over credit card for securing the car. On Sat, Feb 18, 2023 at 12:13 PM, they confirmed 'we were able to secure the vehicle' and mentioned 'we have to do an IDV quiz'. One person called to my mobile and asked responses of Credit bureau Identity verification questions. They hit my credit report & secured PII information. After completion they mentioned contracting team will reach me for signing the papers. I reached them after waiting 2 days on 02/20. They mentioned ' yes we are actively working on your deal. Your case has already been assigned to a contract specialist. They will reach out to complete the contract with you'. PFA email. One person named Guy from dealership (Suburban of Toyota Troy) called me on 02/20 & asked have you ordered the 2018 Honda pilot through driveway.com? I said yes, I paid advance also & Driveway.com mentioned they secured the car for me. He said 'OK, Thanks'. Contract person Nikki sent a SMS to me on 02/20 evening mentioning they will complete the process on 02/21. On 02/21 when I did not get any updates from driveway.com and Nikki, I reached them via SMS & contract person told the car has availability issue & it's sold on 02/20 to someone else. My question was how a car can be sold to someone else after securing for me? I reached driveway.com representative Rayne, Driveway.com Sales Manager Bobby Hodges who were working with me. They returned my $500 & assured that they had escalated the incident to resolution department & I will get a call from them within 48 to 72 hours with the information how they will compensate me for this incident Till date I did not get any email/call from resolution department, received no compensation yet. Additionally I missed 2 potential cars which were local & sold on 02/18. As because Driveway.com mentioned they secured the car for me, I had not considered those options on that day. Such a big harassment, waste of time & effort, unnecessary credit hits, losing other opportunities because of the false representation of 'SECURING the car' by driveway.com, wrong commitment from driveway.com, and mostly no resolution or compensation. More

Claim in house financing, it's not. Still like any other dealer. It's more of a service provider you're not buying from them. Still like any other dealer. It's more of a service provider you're not buying from them. More

Do not deal with this scamming as company, I received my car January 30, 2023. The car was so loud and a cracked windshield. I explain this cracked windshield wasn’t part of purchases driveway said they wil car January 30, 2023. The car was so loud and a cracked windshield. I explain this cracked windshield wasn’t part of purchases driveway said they will fixed everything. The vehicle was in the shop Feb 1-3 2023 within 72 hours my engine light on. Sarah extended my warranty until the Feb 10, 2023. Feb 7-14 2023 my car in the shop. They don’t know I download Land Rover app it tells what your car is doing features tells if your car doors open or was is parked etc. The shop worked on my car for three days, after that my car was parked 4 days. I get my car back within 48 hours the engine light came on again. This time I told them I want to return the car. She said I can’t because I’m pass my 7 warranty. The car was in the shop during my 7 day warranty. Now the windshield they send me Check 149.99 for the repair. I told her my windshield need to be replace its not fixable. DO YOU KNOW THEY DID NOT REPLACE MY WINDSHIELD THEY SAID ITS REPAIR.Shout out to Stephen and Issac they were going replace it. This person Sarah said they repaired. Now I’m stuck with cracked windshield, engine light on and shuts off anytime I haven’t had the car for 30 days. Plus my car not registered with my state. If you purchase a car from the DRIVEWAY RUN! More

DON'T EVER buy from Driveway. com To begin with, they dropped my car at a dealership that couldn't deliver it. So, it sat on that lot until they figured out another way to deli com To begin with, they dropped my car at a dealership that couldn't deliver it. So, it sat on that lot until they figured out another way to deliver it to the neighbors house!?! Walked by with the dog and said that's my car! The truck driver just handed me the keys. No ID, signature, nothing. Now l've been waiting for plates for 17 days and today l've found out they've lost the title. It will be at least another 3 weeks until a replacement can be issued from a different state. Driveway doesn't even have the decency to reach out and tell me truth about the lost title. When speaking with customer service, every weasel buzz word is used and of course you "just" mailed it today... I managed to find out about the missing title from the DOT. Customer service couldn't even tell me the address they "mailed" my paperwork to. The WORST customer service l've ever received and I will continue to tell anyone NEVER buy from this company. I cannot believe how much money l've spent to buy a car I can't drive, and on top of that, will end up with additional fees at the DOT for it being unregistered in my state for over 30 days. Absolutely unbelievable. Date of experience: February 24, 2022 More