Driveway - Online Convenience Delivered

Poor customer service very slow after purchase did not care at all moved on to next customer. care at all moved on to next customer. More

Everything went well EXCEPT the delivery. They never set up a date for delivery, i just got a call the day before asking if they could deliver it at 3am... They never set up a date for delivery, i just got a call the day before asking if they could deliver it at 3am... More

After a rough start with some issues getting my car to me in a timely manner I drove to pick it up. I was reimbursed my delivery charge rather quickly and worked with customer service to get broken air vents in a timely manner I drove to pick it up. I was reimbursed my delivery charge rather quickly and worked with customer service to get broken air vents replaced (because they were not disclosed on the damage report provided in my contract). Eli worked quickly to get the cost of the parts and installation covered. Phillip also really went above and beyond to get everything settled with the initial issues I was facing. Hopefully my car lasts me forever, but if it doesn't is consider using them again. More

I found a used vehicle on their website on February 4, 2023 and immediately reach out to customer service at their toll free number. I was assigned a Sales professional and he got the ball rolling for me. 2023 and immediately reach out to customer service at their toll free number. I was assigned a Sales professional and he got the ball rolling for me. I paid my deposit, got my insurance, and sooner than I expected, got my vehicle before end of February, 2023. Kudos to Driveway and the staff. BTW, they sell new vehicles, without having to haggle over the price. More

I would highly recommend driveway to anyone looking for online car shopping, it was an easy process and professionally done ! I would rank them up there with Carvana . I’m actually going to be a repeat online car shopping, it was an easy process and professionally done ! I would rank them up there with Carvana . I’m actually going to be a repeat customer very soon , if you’re looking for that hassle free and no pushy Salesman’s treatment then driveway is the place to be. They have amazing cars and all the car facts are available to see. More

The team at Driveway is collectively very solid. They are very transparent with any questions or concerns, providing immediate assistance with unparalleled professionalism. Very pleased with my ent They are very transparent with any questions or concerns, providing immediate assistance with unparalleled professionalism. Very pleased with my entire experience. Many thanks to everyone assigned to processing my purchase =) More

Before I purchased the vehicle I expressed my concerns over the reviews about people constantly complaining about not receiving a license plate for the car and temp tag expiring.The gentleman told me so k over the reviews about people constantly complaining about not receiving a license plate for the car and temp tag expiring.The gentleman told me so kindly “don’t worry you won’t run into that issue ,people with good experiences typically don’t leave reviews” Then the vehicle was delivered and I expressed concerns over the temp tags again and was told “if you don’t receive your license plate by the expiration date we’ll just issue you a new one”. Throughout this process I’ve had to have paper filled out and notarized multiple times which is not discussed prior to signing up which has been a huge inconvenience and today my temp tag expires and I am now being told I can not be issued a new temp tag I have to wait for the dmv to send it whenever they do.I was also told “you can drive the vehicle if you get any tickets just pay them and we’ll reimburse you” smfh this has been a nightmare please trust your gut when you see all the bad reviews . More

I made a down payment on a car, and they sold it to someone else! On top of that they wouldn't refund my down payment ($2,200). Had to reach out to my bank to dispute the charges. I don't know when, someone else! On top of that they wouldn't refund my down payment ($2,200). Had to reach out to my bank to dispute the charges. I don't know when, or if, I will receive my money back. If you are asking yourself "should I buy a car at driveway.com?", the answer is no. More

Have the car and now they want $4000 more down. Very upsetting with this whole thing. Very upsetting with this whole thing. More

I picked out a car and was approved with no money down. It was only then they suddenly needed 500 from me which could be refunded if I met their criteria. So now no car, a loan I'm trying to cancel and sim It was only then they suddenly needed 500 from me which could be refunded if I met their criteria. So now no car, a loan I'm trying to cancel and simply one big waste of time. More