Driveway - Online Convenience Delivered

TOOK MY $500 security deposit and now my financial institution is having to recover it. Do not do business with this shady company. They lied to me about the financing terms and have not refunded my r institution is having to recover it. Do not do business with this shady company. They lied to me about the financing terms and have not refunded my refundable deposit. They are dodging me and won’t answer me. Customer service lies about a supervisor supposed to call me. I hope you shut down. Scammers!!!!!!!!!!!!! More

I can't stress this enough. ... DO NOT buy from them. They have no idea what they are doing and it will be the most stressful car buying experience you will ever have. The com ... DO NOT buy from them. They have no idea what they are doing and it will be the most stressful car buying experience you will ever have. The communication was very lackluster. I never knew where things were at in the buying process and getting someone to reply to an email/text message was difficult. Plus, having a car I had chosen become unavailable after I had put a deposit down was disappointing, what’s the point of a deposit if it’s not actually holding the vehicle? Over all, they have a good inventory of vehicles so you will be able to find something you like, but just go into with the understanding that communication isn’t going to easy. It would be helpful if Driveway gave a one pager on what to expect during the purchasing process and a general timeline. Update: Didn't think my experience could get worse, but it did. After posting my original review on Trust Pilot I received a call from Driveway saying they wanted to improve my experience and their goal was to change my review from a 3 star to 5 star. Well, it had the opposite effect and their lack of communication is the worst thing about them. I received my car with the temp tags on 2/21/23 and the temp plates were good until 3/16/23 so that seems like plenty of time for them to submit my DMV paperwork, right? Nope, they didn't actually submit the paperwork until 3/17/23 so I was left with expired plates and not able to drive my new car. It was incredibility difficult to get in contact with anyone from Driveway to get the issue resolved. They eventually helped me with a rental car which I appreciate, but it is unacceptable that it took a month for them to touch the DMV paperwork and then say I was out of luck when they would only supply a rental car for a limited amount of time and after that I was left with no car to drive or choose to drive the car with expired plates and risk getting pulled over. I was working with DMV team and they suggested I visit my local office to see about getting a temp tag, but that didn't pan out when I went there, Thankfully the DMV team at Driveway was able to expedite my paperwork and overnighted the plate to me which I greatly appreciate. The only employees that were actually helpful were Marina and Laura with the DMV team and helped me out in a pitch. In addition to all the issues I outlined above, they failed to fill out the New Jersey Tax paperwork and wanted my social security information in order to process, I provided the required information on 2/26/23 and months later I receive threats from Driveway saying they are going to charge me for New Jersey sales tax even though I had already paid Michigan sales tax months ago. They claimed they need my SS information to process my plates which is a complete lie as I had already received my plates. Why would I need to provide my SS information more than once??? Because they are incompetent and neglected to properly record it when I provided it months ago! What a freaking joke of a company. Overall, I would never recommend buying from Driveway. The good inventory is not worth the hassle and stress the whole ordeal has caused. Just find a car another way, it's not worth it. Driveway has a long way to go until they are a company I would recommend to someone. More

When we had an issue with a dealership we bought a vehicle from, even though Driveway was not technically responsible, they reached out to us and did everything they could to help us out! vehicle from, even though Driveway was not technically responsible, they reached out to us and did everything they could to help us out! More

They are a joke! !! They do not work with you at all...just like the others they want WAY too much money down and offer you something you do not want. Each time you !! They do not work with you at all...just like the others they want WAY too much money down and offer you something you do not want. Each time you apply for a vehicle they check your credit report and of course, it will be lower!!! More

I only give them 1 star cause I'm not able to give them no stars. They are a complete and total scam. My husband and myself went through the whole process of buying a vehicle from them and after not having no stars. They are a complete and total scam. My husband and myself went through the whole process of buying a vehicle from them and after not having them return calls to just playing games with us, we finally out the 500 down to hold the vehicle my husband had searched for for months, to then be ghosted by them and now my husband is now in contact with the actual dealership that has the vehicle and they informed him that they actually sold that vehicle 3 weeks ago!!!! We just want our money back. I would suggest anyone who is thinking about using this company to buy a vehicle to save your money and go elsewhere they are a rip off complete scam. More

Isaac was a pleasure to talk to. All my questions were answered and he went above and beyond to resolve things I needed done. Couldn’t thank him enough! All my questions were answered and he went above and beyond to resolve things I needed done. Couldn’t thank him enough! More

My temp tag was about to expire, called and spoke with Eli and he help me and got a temp tag overnighted and emailed me another one. Great help! Eli and he help me and got a temp tag overnighted and emailed me another one. Great help! More

Customer service is great! Eli Hooked it up and got me what I needed super quickly. Car came in great with everything I was expecting. Eli Hooked it up and got me what I needed super quickly. Car came in great with everything I was expecting. More

I am a very picky shopper so suffice it to say it took me many, many months of looking online and in town before I finally found my vehicle at Driveway.com. When I nervously contacted Driveway, Jorda took me many, many months of looking online and in town before I finally found my vehicle at Driveway.com. When I nervously contacted Driveway, Jordan got the process started and Eli smoothed out all of the kinks and made sure that everything was in place for me and that any small concerns were heard and handled. Billy at Acertus was very helpful with Delivery. Some customers experienced delays in receiving the title, but my title arrived 3 weeks later, which was sooner than I expected. I am elated that I didn't get in my own way and let fear of the unknown stop me from making the best decision ever. My vehicle is beautiful and is practically a new used vehicle. It had low miles, a limited warranty, and costed less than the local dealership that I thought was a bargain. So um yes, I am through the roof happy! Thank you Eli for setting the standard for how customers should be treated and for how we should feel after the process is completed. I feel ecstatic and proud of my beautiful, beautiful ride!!! I recommend Driveway.com! 💯 More

Sellers (and probably buyers, too) beware! This company promises to immediately deposit the funds for your purchased vehicle into your bank account when they receive a picture of your vehicle This company promises to immediately deposit the funds for your purchased vehicle into your bank account when they receive a picture of your vehicle loaded on the trailer. Sadly, that isn't the case. You won't get your money, any semblance of proof that a deposit was even attempted, and some pretty xxxx-poor excuses about how it's the banks fault (yet they keep doing business with said bank). My next step is pursuing legal action for a company promising to purchase my vehicle and not delivering a payment. More