Driveway - Online Convenience Delivered

Driveway - Online Convenience Delivered responded

Thank you so much for your 5-star review! We're thrilled to hear that Amanda and Alden provided you with such a positive experience and that Amanda went the extra mile to ensure you got the best terms possible. Your recommendation means a lot to us, and we’re so glad we could make your buying process smooth. If you need anything else, don’t hesitate to reach out!

Driveway - Online Convenience Delivered responded

Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand how frustrating it must be to deal with delays and missed delivery promises. This is certainly not the standard of service we strive to provide. To address this matter promptly, we kindly request you to provide us with the complete contact or vehicle information of the purchaser, whether it is yourself or another individual. In order to ensure effective communication, it would be greatly appreciated if you could provide us with the order or vehicle VIN number, a full first and last name, primary phone number, and email address. A member of our Customer Satisfaction team will be reaching out to you once we have this information, and we are committed to resolving the issue as quickly as possible.

Driveway - Online Convenience Delivered responded

Hi Sara, Thank you for your kind review! We're thrilled to hear that Kevin was great to work with and kept you updated throughout the delivery process. It's wonderful to know that the entire team made the experience smooth and easy for you. If you need anything in the future, we're here to help!

Driveway - Online Convenience Delivered responded

Hi Luis, Thank you for your wonderful feedback! We're so glad to hear that Yaka has been able to assist you and provide the support you needed from the very start. We truly appreciate your kind words and are happy to have had the opportunity to help you. If you need anything else, don't hesitate to reach out!

Driveway - Online Convenience Delivered responded

Thank you for your feedback! We’re so glad to hear that your experience was smooth and helpful from start to finish, and that the vehicle met your expectations. We’re just as excited for you to get it on the road and start enjoying it! If there’s anything else we can assist you with, don’t hesitate to reach out. Wishing you many happy miles ahead!

Driveway - Online Convenience Delivered responded

Thank you, Taryn, for your fantastic feedback! We’re thrilled to hear that this was the easiest car purchase ever for you. Edward and Cheyenne will be so pleased to know their availability and helpfulness made such a positive impact. We truly appreciate your recommendation and are so glad we could make your car-buying experience smooth and enjoyable. If there’s anything else we can assist you with, please don’t hesitate to reach out. Enjoy your new ride!

Driveway - Online Convenience Delivered responded

Thank you, Alec, for sharing your experience! We're delighted to hear that purchasing a vehicle with Driveway was easy and quick. It's wonderful to know that Cheyenne provided you with great support and answered all your questions along the way. We truly appreciate your recommendation and are so glad we could help make your car-buying experience a positive one. If you ever need assistance in the future, we’re here to help. Enjoy your new vehicle!

Driveway - Online Convenience Delivered responded

Thank you, Alberto, for your kind words! We're thrilled to hear that Rachel has been wonderful and helpful during the beginning stages of your process. She truly strives to make every step smooth and enjoyable for our customers. We’re just as excited as you are to help finalize everything soon! If there’s anything you need in the meantime, don’t hesitate to reach out. Thank you for choosing us—we’re here to ensure your experience stays just as great throughout the entire process!

Driveway - Online Convenience Delivered responded

Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience and understand your frustration regarding the offer and communication process. Our goal is to provide transparency during the virtual inspection process, and we regret if we didn’t clearly explain how the condition of your vehicle impacted your offer. We also appreciate your feedback about working with multiple employees. While our intention is to provide timely assistance, we understand how this may have been inconvenient for you. We’re continuously working to streamline our communication process. To investigate your case further, could you please provide your first and last name, email address, or the phone number associated with your transaction since we are unable to identify you based off the username used with this review. Once provided, our team will look into this in more detail and work toward addressing your concerns. We value your input and hope to have the opportunity to provide you with a better experience in the future.

Driveway - Online Convenience Delivered responded

We're delighted to hear that you found the process smooth and stress-free with Driveway! Thank you for recommending us!