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Driveway - Online Convenience Delivered

Portland, OR

4.7
1,607 Reviews

No Retail Location

Portland, OR

97225

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Showing 1,607 reviews

July 15, 2024

They were Very prompt and easy to work with. The Process was transparent with no surprises. More

by samjudd12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
N/A
Jul 22, 2024 -

Driveway - Online Convenience Delivered responded

Thank you for taking the time to share your experience with us! We appreciate the feedback and are glad to know that you found our process easy and our team prompt! Have a wonderful rest of your day.

July 10, 2024

The process to buy the car was a bit convoluted but every coordinator and support agent was very responsive and timely. More

by aettang
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leisha Salcedo, Jibril Henry, Donte English
Jul 22, 2024 -

Driveway - Online Convenience Delivered responded

Thank you for your feedback! We're glad to hear our team at Driveway was responsive and timely, even though the process felt a bit convoluted. We would appreciate the opportunity to review your case further to help address any questions you may still have. At your earliest convenience, please provide a full first and last name, primary phone number, and email address. We appreciate your patience and hope you're enjoying your new car!

July 04, 2024

I want to first say that this whole buying experience was a total headache.I will never purchase nor recommend this company to anyone .But I personally want to thank Christina for all the time she took to ke More

by serenityluttrell2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christina ,Issac
Jul 10, 2024 -

Driveway - Online Convenience Delivered responded

Hi Porsche, We are sorry to hear that your buying experience was a headache. We appreciate you acknowledging Christina and Issac for their efforts in keeping you informed and clearing things up. We are actively working on resolving these issues and have created support ticket, CSR 35635, with this feedback attached. Our agents will keep in contact with you as we navigate a solution. Thank you for bringing this to our attention.

Jul 10, 2024 -

serenityluttrell2005 responded

And I wanted to send a very special thank you to Sarah Wolf she has been really helpful and prompt with keeping me informed.

June 25, 2024

7-day return? Our car was coming from Nevada to New York. Driveway gives buyers 7 days to drive the car and return if it isn't satisfactory. Problem was while the More

by eitak2032
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Many
June 18, 2024

All of the representatives were helpful and knowledgeable. Driveway made this experience so easy. Thank you to each and everyone who assisted in this process especially Audrey the Sell Dispat More

by Rich
Recommend Dealer
Yes
Employees Worked With
Audrey Firth, Salena Nelson, Jada G., Tiffany, Heather
Jun 24, 2024 -

Driveway - Online Convenience Delivered responded

Hey Rich, Wow, thank you for the awesome review! We're thrilled that you found our team helpful and knowledgeable, and we're so glad Audrey could assist you when needed. Making your car-buying experience easy is what we're all about at Driveway. If you ever need anything else, we'll be here to help. Enjoy your new wheels!

June 18, 2024

What a Joke. .. Thursday will be 30 days that we have had our Edge with no paperwork and no permit to be able to drive it... and we Can't get a Permit without the More

by America
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Numerous
Jun 21, 2024 -

Driveway - Online Convenience Delivered responded

Hello, We sincerely apologize for the frustration and inconvenience you've experienced. We understand how essential it is to have the necessary paperwork and permits to drive your vehicle, and we're deeply sorry for the delays and lack of communication. To expedite the resolution, please provide any of the following contact information for the purchaser listed on the buyer's proposal: an order or vehicle VIN number, full first and last name, primary phone number, or email address. Once we have this information, we will create a support request and upload this review for our team to reference while we work towards resolving the issue. Thank you for bringing this to our attention, and we appreciate your patience.

Jun 21, 2024 -

America responded

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June 17, 2024

Great overall experience purchasing from Driveway. Employee Mireya is amazing!!! Helped me with everything and made it super smooth. All paperwork is done now waiting on delivery. More

by Lance Wilkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mireya
Jun 24, 2024 -

Driveway - Online Convenience Delivered responded

Hi Lance, Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience purchasing from Driveway, and we're delighted that Mireya provided you with excellent service and made the process smooth for you. We understand that waiting for delivery can be exciting, and we assure you that we're working diligently to ensure everything goes smoothly on our end as well. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to us. Thank you again for choosing Driveway. We appreciate your business and look forward to delivering your vehicle to you soon!

June 14, 2024

Excellent service! The delivery was very timely, and the car was in great condition. It even arrived two days earlier than expected. The Driveway agent who helped us wa More

by Carbuyer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nikki Korkis
Jun 24, 2024 -

Driveway - Online Convenience Delivered responded

Hey there, Thank you so much for your fantastic review! We're thrilled to hear that you had an excellent experience with Driveway and that your car arrived ahead of schedule in great condition. 🚗💨 We're so glad our Driveway agent could provide you with exceptional service. If you ever need anything else or have more questions, feel free to reach out. Enjoy every mile in your new car!

June 06, 2024

All the representative that helped thru out this process we great. True to there word on what you see and reports from dealer. More

by Tracerbug
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miracle, Cheyenne,Jennifer and Jack
Jun 06, 2024 -

Driveway - Online Convenience Delivered responded

Congratulations and thanks a bunch for shopping with us, Traci! Your Chevrolet Cruze is home and all yours to cruise anywhere and everywhere. Teamwork was live and in full effect with your Sedan from our selling store in California, safe travels.

June 05, 2024

I am writing to express my heartfelt thanks for the exceptional customer service I received from Audrey! I ran into a hiccup but from the moment I reached out, I was met with professionalism, courtesy, More

by Fatema
Recommend Dealer
Yes
Employees Worked With
Audrey Firth
Jun 05, 2024 -

Driveway - Online Convenience Delivered responded

Hi Fatema, Thank you for selling the Honda HR-V with us and expressing gratitude to your agent Audrey for showing professionalism, courtesy, and customer care. We're delighted to hear that her efforts made the journey for your SUV a memorable experience that you're proud to recommend.

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