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Driveway - Online Convenience Delivered

Portland, OR

4.7
1,728 Reviews

No Retail Location

Portland, OR

97225

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Showing 1,728 reviews

January 16, 2025

Phone rep, Chase, did well and was professional, cordial, patient and friendly. I had moments of frustration with the process but Chase kept patient with a good attitude. Disappointed I completed the appli More

by mmshining42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase and another afterwards
Jan 17, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for your feedback! We’re so glad to hear that Chase was professional, cordial, patient, and friendly throughout the process. We understand your frustration, and we truly appreciate your patience. While we strive to keep things moving quickly, sometimes high volume sales can cause delays in updates. We’re grateful for your understanding, and we’re here to assist you with any future needs.

January 15, 2025

Lidia from the post-delivery customer satisfaction department was so helpful and they were able to cover all of the repairs that were needed post purchase. Took a while, but definitely some of the bes More

by Josh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lidia (Post-delivery customer service dept) Tavion(Sales and customer satisfaction)
Jan 17, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for your feedback, Josh! We're so glad to hear that Lidia from our post-delivery customer satisfaction department was able to assist you with the repairs and provide excellent service. While we understand the process took some time, we truly appreciate your patience and are thrilled to know it was one of your best customer service experiences. If you need anything further, we're always here to help!

January 15, 2025

Everyone was extremely helpful in finding me the perfect car in my budget! Jacob, Brandon, Amanda, Darren and Lidia were great in making this a smooth process and getting me a car very quickly!! More

by Jessica.Romanco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob, Brandon, Amanda, Darren, Lidia
Jan 17, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for sharing your experience, Jessica! We're so glad to hear that Jacob, Brandon, Amanda, Darren, and Lidia were able to help you find the perfect car within your budget and make the process smooth and quick. We truly appreciate your feedback and are here anytime you need assistance in the future. Thanks again for choosing Driveway!

January 15, 2025

You guys are awesome and made this purchase easy. I will recommend anyone that want a vehicle.👌 👏 👍 More

by roy.barringer85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leisha
Jan 17, 2025 -

Driveway - Online Convenience Delivered responded

Thank you so much for your kind words, Roy! We're thrilled to hear that we made your purchase easy and enjoyable. Your recommendation means a lot to us, and we’re here whenever you or anyone you know needs a vehicle. Thanks again for choosing Driveway!

January 15, 2025

It has been a great buying experience. My first time buying online. Leisha was professional and personable. The expectations were clear and transaction was smooth. More

by oregonaxel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leisha
Jan 17, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for sharing your experience! We're so glad to hear that your first online buying experience was a great one. Leisha is a true asset to our team, and we’re thrilled that her professionalism and clear communication helped make the process smooth for you. If you need anything in the future, we're here to help! Thanks again for choosing Driveway!

January 15, 2025

Beyond happy to get Havanna when I first called in. Not only is she super knowledgeable but she also got me a financing deal that was beyond my expectations. Thank you thank you, Havanna, you deserve a More

by MariyaD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Havanna
Jan 17, 2025 -

Driveway - Online Convenience Delivered responded

Thank you so much for the kind words, Mariya! We’re thrilled to hear that Havanna exceeded your expectations and helped secure such a great financing deal for you. 😊 We’ll be sure to pass along your feedback—she definitely deserves the recognition! If you need anything else in the future, we’re always here to help. Thank you for choosing Driveway!

January 15, 2025

Very easy process and helpful associates. We noticed a bit of damage on our first choice and our associates helped us to find another selection that matched perfectly. The entire process wa More

by Smalmfamily1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle, Niki and Cheyenne
Jan 17, 2025 -

Driveway - Online Convenience Delivered responded

Thank you so much for your wonderful feedback! We're so glad to hear that Michelle, Niki, and Cheyenne were able to assist you in finding the perfect vehicle after noticing the damage on your first choice. We pride ourselves on making the entire process smooth, and we're happy our communication and support helped guide you to a great selection. Your recommendation means a lot to us, and we're here for you anytime you need us!

January 15, 2025

Cheyenne was excellent and motivated to get me my car within the desired time frame. I appreciated her regular communication and responsiveness. She went above and beyond! More

by Hannah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheyenne
Jan 15, 2025 -

Driveway - Online Convenience Delivered responded

Hi Hannah, Thank you for your kind words! We’re so glad to hear that Cheyenne provided such excellent service and kept you updated throughout the process. It’s great to know she went above and beyond to meet your timeline. We appreciate you choosing Driveway and hope you enjoy your new car! 🚗😊

January 15, 2025

This was my first time purchasing a vehicle online and with driveway. Tony who assisted me with all my many questions was very instructive and helpful. He made The entire process very easy and understanda More

by Candice Dalton
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony
Jan 15, 2025 -

Driveway - Online Convenience Delivered responded

Hi Candice, Thank you for sharing your experience! We’re thrilled to hear Tony was so helpful and made your first online car purchase smooth and easy. It’s wonderful to know he was able to answer all your questions and guide you through the process. We can’t wait for you to receive your vehicle and hope it exceeds your expectations. Please don’t hesitate to update us once it arrives—we’d love to hear from you! 🚗😊

January 14, 2025

Alden and Amanda were top notch! They kept in touch, followed-up, and provided updates throughout the process. While, we didn't buy a vehicle from them this time, I'll definitely wil More

by Mike
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alden, Amanda
Jan 15, 2025 -

Driveway - Online Convenience Delivered responded

Hi Mike, Thank you for your kind words! We’re thrilled to hear that Alden and Amanda provided such amazing service and kept you informed throughout the process. Even though you didn’t purchase a vehicle this time, we’re glad to know you’ll be reaching out to them in the future. We’ll be ready to assist you whenever you’re ready to find your next vehicle! 🚗😊

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