Driveway - Online Convenience Delivered
Portland, OR
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Amanda was incredible! ! She was very patient with me asking all of my questions and extremely informative when answering those questions. After a few minutes of speaking I ! She was very patient with me asking all of my questions and extremely informative when answering those questions. After a few minutes of speaking I felt as if I was chatting with a close friend that was helping me purchase my next vehicle. Great experience. More
Communication was very unclear and inconsistent. I didn’t have a dedicated person, so my Point of contact kept changing, Email correspondence was to a generic inbox - never surre who was responding I didn’t have a dedicated person, so my Point of contact kept changing, Email correspondence was to a generic inbox - never surre who was responding and whether or not anyone actually was reading my questions / requests. I had to ask the same question 3 or 4 times before anyone even answered. The offer price to buy my car was competitive, but haven’t decided if it was worth the hassle of dealing with the poor customer service. More
I am extremely pleased with how convenient the online process was, will definitely be recommending to other people I know looking for a vehicle process was, will definitely be recommending to other people I know looking for a vehicle More
Amanda was absolutely fantastic in all aspects of the experience. She spent time to ensure I understood the entire process from preliminary steps (securing my state drivers license after moving from out experience. She spent time to ensure I understood the entire process from preliminary steps (securing my state drivers license after moving from out of state) all the way through selecting a vehicle and coordinating with the dealership. I had multiple questions regarding the timing of this process and she answered all of my questions confidently and with great accuracy. I cannot thank her enough for the fantastic customer service I’ve experienced with her as my assigned agent. More
Rachel was an amazing person to work with to purchase my car. Within 24 hours everything was squared away, and despite this being a first time online purchase, I never felt concerned about what was going on car. Within 24 hours everything was squared away, and despite this being a first time online purchase, I never felt concerned about what was going on and knew exactly what the next steps were the entire time. More

