Driveway - Online Convenience Delivered

I purchased a vehicle from driveway at the beginning of June. I paid almost $6000 more than what the car is worth and what other similar vehicles are selling for. Because of this, I expected there to be ve June. I paid almost $6000 more than what the car is worth and what other similar vehicles are selling for. Because of this, I expected there to be very minimal damage, and even asked the sales manager at the car dealership the car was at (Honda of Ames) if he could send me photos of any possible damage, and he told me the car had no damage and that it was a “gem”. The car was delivered to me with an oil leak, failed emissions, cracked tail light, and a dented in rocker panel. I could never get a straight answer on if driveway would repair the issues, so I asked to return the car, and it was picked up a day or two later. I figured that because the car was misrepresented to me, that I would get a full refund of my down payment. They are claiming they are not going to reimburse me for the $1250 I paid for shipping, which is absolutely absurd because they were the ones who fraudulently misrepresented the car. The only amount of money I’ve received back was the $500 deposit I placed when purchasing the car. I am still owed $2902.70. Please do yourself a favor and stay away from driveway.com. I have never felt so defrauded in my life. More

Been 2 months and still no title. No one has answers everyone says “we’ll reach out when we hear something “ and never reaches out ! I’ve emailed I’ve called I’m out of patience a No one has answers everyone says “we’ll reach out when we hear something “ and never reaches out ! I’ve emailed I’ve called I’m out of patience at this point. I will never recommend this company to any one. Currently emailing lithia motors, driveway and Honda everyday until I get some answers! Stop collecting money for title and taxes if you’re not going to handle the paper work in a timely fashion ! I don’t want to hear my complaint has been expedited as a response either you said that months ago and I have an inbox full of me talking to myself. !! More

I purchased a car from driveway, the purchase process was pretty smooth, docs arrived quickly and the car was set off to be delivered. Minor troubles at first with HUUGGE issues to follow Troubles ca pretty smooth, docs arrived quickly and the car was set off to be delivered. Minor troubles at first with HUUGGE issues to follow Troubles came once I got an email saying the car would be delivered that afternoon. I called a few times to clarify if that was accurate and was assured by 3 different people that it was. I heard nothing from a delivery driver, and then at 6 pm from a dispatcher asking if they could drop off the car at midnight -1am. I thought it was obscure, but thought it was worth staying awake for (I have a well lot spot on my property if needed). No call from anyone all night, stayed up until 2:30 a.m. and called every number I could to get ahold of someone, and of course the dispatcher's VM was full Called driveway the next day to get an update but nobody at all could give me an update until about 6pm I got an update that the car would be delivered the following day (2 days after the initial delivery day), and we agreed on a delivery time of 10-11 the next day. A driver showed up and dropped off the car with a 3 min warning. These issues are more to do with the delivery company, but driveway needs to contract with better companies. The car had the most intense road rash I have ever seen on the car, as if it had driven 200k miles on gravel road behind a quad. They did offer for me to take it to a dealership and fix it, or give $500, but it felt like something that should have been shown in the pictures or noted somewhere. The real issue came when I took the car to be inspected and there was an oil pan leak, transmission leak,valve cover leak, cracked control arm bushings and a bunch of other less serious issues. I contacted driveway and was reassured they would make sure all of that would be fixed with no cost to me. I supplied them with the inspection report, and videos showing the leaks (taken by a certified tech). Nobody could tell me what the plan was, but kept assuring me it would be okay, bs on Bs. Each person told me they would look into it and call me back, but never did. I finally got ahold of someone after 2 days and found out none of the mechanical issues were covered in the warranty. So they were trying to procrastinate beyond the 7 day return window and then leave me with a paper weight. I took it to the nearest lithia dealership immediately, and was still in my return window. It's been almost a week. They keep saying they have refunded my down payment, but they only refunded the 500 down payment, but it says in their notes it's been initiated, no transaction # or receipt or anything. More

BAIT & SWITCH! They had me sign the quote, go through the identity verification process (selfie), upload my driver's license, acquire and provide car insurance, and They had me sign the quote, go through the identity verification process (selfie), upload my driver's license, acquire and provide car insurance, and pay the $500 deposit before telling me the next day that the vehicle isn't available!! And do you know what their remedy was for this mistake? I quote... "Find another vehicle." 0/10 I feel like a law has been broken here... More

I am in the process of selling my vehicle to Driveway. June 19, 2022 Offer was made June 20, 2022 Pictures and required info were provided to lock in offer When I emailed, I get no response. When June 19, 2022 Offer was made June 20, 2022 Pictures and required info were provided to lock in offer When I emailed, I get no response. When I called in, I got someone live and on different occasions, I get the response of someone will call you or I am in Quality Control queue and my queue # hasn’t changed each time I called. Actually it got further down the list. One rep said I will get the documents mailed in a few days. Another said just another week. Still nothing. More

This is the worst vehicle buying experience ever. I bought the vehicle early march and it was delivered around the 12th at 11:30pm??? The temp tag was only good until April 12th so I started asking a I bought the vehicle early march and it was delivered around the 12th at 11:30pm??? The temp tag was only good until April 12th so I started asking about the registration before it ran out. They kept telling me they are working on it. I've went through like 3 different people who have been "working on it" . They seem helpful at first but then they don't ever return messages or emails. They say they will make it right at first but they never do. I just want to drive the vehicle I purchased. I cant even say if I even like it or if it has any mechanical issues because its been sitting in my driveway since April 12th. More

Worst experience ever. Took 6 weeks for delivery , another week for temporary tags and now 60 days tag expired and they can't see to locate the tittle . I call the bank t Took 6 weeks for delivery , another week for temporary tags and now 60 days tag expired and they can't see to locate the tittle . I call the bank to payoff the car and they don't have the tittle , driveway.com doesn't have the tittle either. I'm getting legal help to deal with them. I can't drive the car , I can't payoff the car to get rid of it either. More

The valet who picked up my vehicle was rude. He yelled at me and made me feel stupid when I asked questions, the only reason I went through with the sale was because I needed the money He yelled at me and made me feel stupid when I asked questions, the only reason I went through with the sale was because I needed the money More

Complete waste of time and energy. I selected a Jeep to buy and paid my $500 deposit. I later found out that the dealer had set the price too low but Driveway told me they would hono I selected a Jeep to buy and paid my $500 deposit. I later found out that the dealer had set the price too low but Driveway told me they would honor the price and wanted me to proceed with the process. Since I was registering this Jeep in a different state then my current vehicle I had to purchase insurance in the new state to show Driveway I had insurance in the state that the Jeep would be registered in. My insurance agent jumped through hoops to expedite this for me. Next day Driveway tells me sorry but they will not honor the price after all. I have requested that my deposit be refunded. My Driveway rep Kristina was good to work with and this issue was out of her control. Had to call my insurance agent up and cancel the insurance I had just bought the day before. Caulk it up as another bad car dealer experience like all the others. More

Worst experience ever. Car was delivered in Florida knowing the ac doesn't work. So it proceeded to sit in the repair shop for 5 days. You would think my 7 day test drive w Car was delivered in Florida knowing the ac doesn't work. So it proceeded to sit in the repair shop for 5 days. You would think my 7 day test drive would be extended but no. They will only extend the test drive if the car is still in the shop... seriously? After ac was fixed the check engine light came on which is supposedly my last day of the test drive to send this lemon back. I can go on and on over other un professional issues along the way but I'm hoping upper management reaches out to me tomorrow after leaving this review. 2016 explorer sport from Ramsey BMW New Jersey to seminole fl. Let's not forget this went through inspection at BMW dealer AND Driveway in Tampa (Ford dealer). UNREAL. More