Driveway - Online Convenience Delivered

Please don't take my review as Bible. I actually never write these things but given my experience so far I HAVE to share! On 8/19 I left a local dealership mid-purchase as I received appr I actually never write these things but given my experience so far I HAVE to share! On 8/19 I left a local dealership mid-purchase as I received approval from Driveway for a 2021 Buick Encore GX. Exactly what I was about to purchase AND with a lower interest rate! Sounds great right? Initially things were going great! My sales rep called me and asked for some information. Once everything was reviewed and approved I sent my $500 deposit and waiting anxiously for the next steps......CRICKETS. Nobody contacted me regarding the next stage and as a very patient person I assumed that they were preparing paperwork and contracts, etc. Not the case! Another rep reached out to me informing me a proposal would be on its way. I received it and sent it back within the hour then.....CRICKETS! AGAIN, nothing! So again me being patient I waited and waited. I contacted the new rep shortly after asking when temp tags and title arrive before my vehicle is delivered. only to find out they don't operate that way! They retrieve the down payment and promissory note BEFORE the vehicle arrives then 2-6 week AFTER delivery paperwork is mailed out. Chicken before the egg?? Ok.....? I called and spoke with so many reps I'm dizzy and breathless. Because my vehicle was being shipped from CA the vehicle is not required to have temp tags and therefore, doesn't! So my concern with every rep is just this - you're asking me to agree to pay $30k for a vehicle I can't even drive for the first 2 months? On top of that the support staff had no clue what the solution was as they are integrating a new system. I got a lot of "um" "maybe" "possibly" "I'm not sure" "I'll get back to you" "someone will be in contact" ONLY ONE rep I spoke to actually spent longer than 2 minutes on the phone with me! Eli out of the TX branch - very helpful and pleasant! He needs a raise I would 100% hire him because the rest I spoke to were unhelpful to say the least. Tracking down information is a hassle! I got my first callback this evening and to my surprise it wasn't anyone that was aware of my situation THEY WERE CALLING TO RETRIEVE THE REST OF MY DOWN PAYMENT! What dealership operates this way? My gut feeling told me to send my contract to my attorney. Good thing I did! He said there were several red flags and this will turn out to be the worst financial decision I could ever make. He is still on retainer in case they decide to not honor the refundable $500 deposit as stated on their website and payment agreement. I urge you all DO YOUR RESEARCH! ASK QUESTIONS! I am not saying don't work with this company because this is my own experience. I hope my review was helpful for those looking to purchase through driveway in NY. NY is so strict and it's no one's fault but my own to think this was a great deal. If it looks like a duck, quacks like a duck, it IS in fact a duck! More

More than 3 months after purchase, they have still not submitted paperwork for the tags/registration for my vehicle. I have had to retain an attorney to file suit again t them for breach of contract. submitted paperwork for the tags/registration for my vehicle. I have had to retain an attorney to file suit again t them for breach of contract. More

Similar to other complaints I have just read, I purchased my vehicle from Driveway June 14, 2022. It is now August 20 and I still don’t have title, registration, or my permanent license plate. I received a F my vehicle from Driveway June 14, 2022. It is now August 20 and I still don’t have title, registration, or my permanent license plate. I received a Florida 30 day temp tag that has long since expired. I have called and been told that I need to speak to a different person and they are conveniently enough unavailable. They have stopped communicating with me altogether. I have emailed countless times and the last actual communication BACK was the end of July where they stated they had had a change in staffing and apologized for the delay. No help! I have tried to stress the fact that I cannot continue to drive my vehicle without a valid tag! I had to cancel a family vacation out of state and was past the point of getting a refund-we lost $1,600!! I’ve even reached out to their parent company Lithia Motors who tells me that they are separate from Driveway and their transactions unfortunately… Yes definitely unfortunate for me! At this point I don’t know what else to do other than contact an attorney. I am in North Carolina driving with a very expired Florida temporary tag. This is exactly what another better known online dealership was recently in the news for and banned from doing business in several states because of!!! I have filed complaints with NCDOJ consumer complaints as well as the BBB-& I’m just getting started. This is unacceptable and NO WAY TO DO BUSINESS! More

Previously bought my car through Carvana so I had some idea of what to expect. Overall it’s quite an easy process and they offered me significantly more than anyone else for my trade-in ($10,000 differen idea of what to expect. Overall it’s quite an easy process and they offered me significantly more than anyone else for my trade-in ($10,000 difference to Carvana alone). The registering the car seems to continue to be a tough thing for these types of companies to execute on, but I can’t put the full blame on them. It also didn’t come with temp tags on it which they informed me I would need to figure out (they were willing to reimburse me for the cost) When I asked for some follow up the representative Shyla got with the team and within days I had an appointment made at the DMV, all necessary paperwork FedEx to the house and a check to cover all fees. Apparently the state of California won’t do anything if the car is purchased from someone out of state hence no temp tag and me having to go to the DMV where I live to fully register the car. The vehicle I picked is amazing and exactly what I expected after I did hours of research on it (which you should prior to any car purchase). Temper your expectation and know that processing a big purchase of this nature takes a bit of time, so if you need something immediately I would still recommend going to the dealership, but if you have time I highly recommend. Lastly, I have to truly sing the praise of Shyla. Every time I had a question/concern I easily would send a text and within no time I would have a response. What I truly appreciated about her was if she didn’t have an answer she went to find it and gave me timeframes of when I could expect an answer, then delivered it well before I was expecting. I work in the Hospitality Industry and I have to tell you it’s literally the little things that make an experience for me because it shows the compassion and attention to detail that is lacking with many companies today. Her attention, care and ability to connect was beyond words. And Shyla if you are ever looking for a job in Las Vegas you come find me and I will hire you no problem! So to finish this ramble off, be patient, do your research, and know this company is still growing so there may be some bumps in the road, but based on my experience they have good people in place to fight the good fight on your behalf! Happy car shopping everyone! More

Driveway is a wonderful concept being executed by capable professionals with experience in the automotive sales industry. I have had the pleasure of speaking with and dealing with several who have made my p professionals with experience in the automotive sales industry. I have had the pleasure of speaking with and dealing with several who have made my personal experience a pleasure. Not to say that pain points do not exist because in any large enterprise they do but my experience with Driveway has seen those issues of concern addressed in a most professional and expedient manner. A big shout out to Amey Ainsworth who made a huge difference in my case solving an issue that appeared to be unsolveable in a time that did not seem possible. Sounds like she worked a miracle. I believe she did! More

Bad call back and very poor communication. Once i uploaded all docs and pics to sell my car they all of a sudden do not buy in my area. Sounds like a scam. Not reputable Once i uploaded all docs and pics to sell my car they all of a sudden do not buy in my area. Sounds like a scam. Not reputable More

The whole process of vinyl automobile online was a lot easier and smoothly smoother than I imagined driveway guide to me through the whole process and made it simple and easy for me easier and smoothly smoother than I imagined driveway guide to me through the whole process and made it simple and easy for me More

I got a quote and email to ask me for bunch of documents and upload 12 photos using an app. I sent over everything immediately but never heard back from them again. Now the quote is expired and still nothin and upload 12 photos using an app. I sent over everything immediately but never heard back from them again. Now the quote is expired and still nothing happens. Feel like I’m getting scammed by sending over my driver license, car title, picture of odometer and cars. More

They were unwilling to call back when they stated that they would. Wasn’t until ready to cancel did they inform that it takes 2-3 weeks for the process to work. Already had been 1 week and they said the they would. Wasn’t until ready to cancel did they inform that it takes 2-3 weeks for the process to work. Already had been 1 week and they said they were still waiting on paperwork and that they got a new system and couldn’t provide any updates on how long it would take to complete the process. More

If I could give a negative 100 rating I would! The process of buying a vehicle with Driveway.com has been nothing short of miserable. I began the buying process in early June of this year but the The process of buying a vehicle with Driveway.com has been nothing short of miserable. I began the buying process in early June of this year but the vehicle did not ship until late July, I received it on August 1st! I was told it would come with temp tags which it did not. Driveway neglected to tell me that because the vehicle was shipped from CA to NH we could not have temp tags. I went to the DMV to get my temp tags and received a 20 day plate. Anne at Driveway assured me that I would have the title before those expired. They also said that the state of NH will give me a second 20 day temp plate if the title did not arrive, this is completely untrue! The state of NH issues a one time temp tag on a vehicle. I was told by the NH DMV if I do not have the title by the time the temp plates run out I will need to park the vehicle as I will be driving illegally. This car was a gift for my son, we sold his previous vehicle so now he will be without transportation until we receive the title. He works 5 days a week and needs transportation to get to and from his job. Now we are inconvenienced further because we need to shuffle vehicles around to get him to and from his place of employment. The communication with Driveway is extremely poor. My email, text and phone messages continuously go unanswered for days. To say their customer service needs a complete overhaul is an understatement. Nick Aubel was my first contact at Driveway.com and at first I have some confidence in him but as the days, weeks and now months pass I no longer have that confidence. Nick is slow to respond if at all. Anne ? unfortunately at the time of this review I don’t have her name, her contact info is +1 (541) 229-9168 is also slow to respond if at all. Anne has given me misinformation time and time again. Today I spoke with Mike from Lithia Motors in CA who informed me that Driveways is having some growing pains and doesn’t know the process in different states”, he also stated that Lithia Motors has sent the Title to Driveway. Driveway tells me they are awaiting the title from Lithia. Another issue was a day after taking delivery of the vehicle the carrier company called me asking for a $2200 payment and said the delivery should have been COD??? I paid a $1200 delivery fee to Driveway directly. This was resolved but not until after several repeat phone calls, texts and emails falling upon deaf ears for a bit. Nick so graciously mailed me two $50 visa gift cards for my trouble. $100 for the BS that I have put up with from start to well almost finish as we are not exactly finished are we… I still don’t have a title - $100 does t cover my wasted time, effort and aggravation. My advice to anyone looking to purchase a vehicle from Driveway is to RUN don’t walk, DO NOT BUY FROM THEM!!! I’ll keep you posted if when and if I ever get a title or response from Driveway. In the meantime I will warn anyone and everyone on every social media site and outlet to BEWARE of this company. My next step is small claims court, I’m retired and have all the time in the world to do so! More