Driveway - Online Convenience Delivered

I originally had a review but this is updated and final. I have purchased 3 vehicles with this company and have done trades on 2 of them. This is my 4th car. (No I don’t own 4 cars lol). In may I bou I have purchased 3 vehicles with this company and have done trades on 2 of them. This is my 4th car. (No I don’t own 4 cars lol). In may I bought a car with them and had to wait until august for them to get title paperwork to my DMV for plates. On top of that I wanted to trade this car for an EV; no big deal but they wanted it registered and to show up on the carfax report. I had to harass driveway.com to get the paperwork in order to get plates. Then I had to deal with carfax to update their database. Finally I picked a car and started the process. I still owed on my current car so I let them know of course but also that a 3rd party may be paying it off. No biggie either they will pay it off first or cut me a check. All the electronic paperwork was done and signed. I then got the physical paperwork that couldn’t be e-signed and started on that. On a Monday, I was informed the trade was paid off so I let driveway know. All they had to do is redo the paperwork to pay me and not the finance company for my trade. My documents agent had to speak with her boss who called me and berated me over the phone, treating me like trash. He then proceeded to cancel my purchase. They then lost my outside funding for several days and I had to contact everyone and their mother to get my deposit refund and loan refund taken care of. Driveway.com has been decent up to this point so after cooling off I tried again. I had all the paperwork for my trade and a new loan and was ready to go. I found a bolt EV with rebates up to 15900! I was shocked but went for it as the rebates looked real. The first problem popped up in the form of a recall. My sales agent called the dealership and the car was on stop sale. I know they can’t sell recalled cars so I picked something else. My agent then went to inform me that all Chevy EVs were on stop sale. Odd because they had like 10 of them on the website. I picked a Kona. I live in a state with no sales tax but when the agent drew up the proposal she added 4000+ in sales tax. We had a back and forth and I ended up calling the dealership where the car was coming from and confirmed that since the car was being delivered out of state, I wouldn’t have to pay it. I told her that and she fixed it. By this time I actually called a driveway rep and informed them about everything. They called the bolt dealership who found out they have the recalled part replacement and can sell me the vehicle. I decided to go with that one instead. I was then told that the rebates were expired (a lie) or not available to me for some reason (another lie). I started to choose other Chevrolet EVs and by the time we played the game of not available, sold, whatever, I was forced back into the Kona. I like the Kona, it’s just a bit more expensive. Anyway I did the e-sign stuff and got the paperwork for this car. I had it filled out when I was told my new documents agent will be gone for the next 3 days and once they process the paperwork, it should take a few more days to release the car. Now with the other vehicles I’ve purchased, the paperwork I had to sign was either in the mailbox to be sent or in the air to them and I was still able to pick up my car. Whatever right? Oddly enough that day I got a call locally saying my new car is ready for pickup. I thought they were going to release it anyway so yay! I get to the dealership and the temp plate/tag is missing. So the local driveway rep called whoever and after I had already transferred my things to the new car, he hands me his phone and some guy states that because they don’t have the paperwork I can’t take the car. He assures me that even though my documents rep is off for a bit, someone can deal with it. So I’m sitting here waiting for driveway to take care of their crap and give me my car. Meanwhile they got their money as my bank just informed me the loan is processed. My first 3 experiences were about a 3.5/5 but this whole almost 2 month ordeal drops it to a -5/5. They don’t care, they don’t compensate for your time doing their job let alone the garbage way they treated me, and honestly if I could get an EV anywhere else I would have. More

Horrible experience today with this company. Found what I thought was a decent vehicle for a reasonable price only to find out the vehicle was purchased at auction. They were just reselling the Found what I thought was a decent vehicle for a reasonable price only to find out the vehicle was purchased at auction. They were just reselling the car which nobody was willing to buy at the dealership. I did everything but finish the deal. I was on the phone with the salesperson and somehow another salesman's phone call got intermingled with the one I was having and I could hear him repetitively saying "so what's it going to take to close this deal?" That's when I decided to look at the reviews and that's when I started really investigating this vehicle and realized it was a lemon. More

This company has a horrible customer service, I bought a car like 3 months ago and haven’t get my license plates yet and every time I call them they said is in process and how can be in process if the deale car like 3 months ago and haven’t get my license plates yet and every time I call them they said is in process and how can be in process if the dealer told me they haven’t even send the paperwork work to the DMV is so frustrating this and I don’t know how they still in business work this way with people hope no one fall in this situation don’t make business with this company you will thanks me later More

This company is a scam. I was approved for 5 different vehicles with actual approvals and all of a sudden they wouldn’t send me my paper work. Then they had the audacity to I was approved for 5 different vehicles with actual approvals and all of a sudden they wouldn’t send me my paper work. Then they had the audacity to tell me I wasn’t approved when I clearly have the emails saying I was 100% approved with financing. I even have screenshots of my approvals. They should feel ashamed. More

Absolute disaster of a company. My temp tags are now three months expired. I have called and emailed on countless occasions in an effort to get any resemblance of an update have con My temp tags are now three months expired. I have called and emailed on countless occasions in an effort to get any resemblance of an update have consistently been told nothing but xxxxxxxx. I have asked on numerous occasions to speak with a manager and I’m always told they are unavailable and will call me back yet they never do. I have even called NJ DMV on multiple occasions after I called Driveway and I was told NJ DMV had my info but they don’t. After reading the reviews, I am legitimately shocked at how many people have experienced the same thing. Do not work with this company. More

Without dragging you thru all the unanswered calls, texts and emails and numerous lies, this company has no business being in business. I cannot believe they treat people like this. The sales manager, I have and emails and numerous lies, this company has no business being in business. I cannot believe they treat people like this. The sales manager, I have no idea how this guy has this job. I can beat your prequalified rate! 4 days later and 4 hard pulls… nothing. We finally use our credit union at 4.5%. The finance team a disaster. Slow, slow, slow and slower. 2 weeks later it’s done and a week later the Jeep we purchased shows up. No temp tag. After 5 days and lots and lots of calls a tag shows up. How do you have a 7 day trial drive with no tag? Driveway DOES NOT CARE. Advertised with 2 keys shows up with one. No problem we’ll handle it! Wrong. Ghosted on that too. We just made our first payment on our Jeep, the tag is almost expired and our beautiful Scat Pack Challenger we traded in HAS NOT BEEN PAID OFF. WE HAVE MADE 2 PAYMENTS ON A CAR WE NO LONGER HAVE. It’s been a month. Driveway does NOT CARE. PLEASE do not put yourself thru this. Click off the site and never go back. More

Buying the car was pretty smooth with the exception of them trying to change the price after I paid. Now we had a contract so they had to the honor the price. The issues started when I went to pick up the them trying to change the price after I paid. Now we had a contract so they had to the honor the price. The issues started when I went to pick up the car. The car didn’t have a temp tag! After many calls the dealer location overnighted the temp tags. Now we fast forward almost three months later no registration or plates basically everyone’s complaint. I paid the car in full no financing. According to my contact they are always messing something up and have to start over. Now i’m thinking its just an excuse and nothing has been submitted. Just send me the title ill deal with DMV. Brand new 50k vehicle and I cant even drive temp tags have been expired for a month. The worst experience ever!!!! More

My issue was resolved after months of hassling them in just frustrating the amount of time wasted on something simple just frustrating the amount of time wasted on something simple More

Purchase went smoothly enough but after the fact they tell you DMV is backed up and could be 50 days before you get registration. Lies. RMV has cleared any Covid back up and Caravan recently delivered me tell you DMV is backed up and could be 50 days before you get registration. Lies. RMV has cleared any Covid back up and Caravan recently delivered me a vehicle that was fully registered. More

***DO NOT SELL YOUR CAR HERE! !!! THEY WILL JERK YOU AROUND!!!!***The worst experience possible in selling my car. I accepted my offer and submitted all required documentation. QC !!! THEY WILL JERK YOU AROUND!!!!***The worst experience possible in selling my car. I accepted my offer and submitted all required documentation. QC agent requested an additional document which was provided 2 business days later. Document specialist stopped responded to me and heard nothing from them. I followed up 2+ times per week before being told my offer was closed out multiple weeks later. I was told I needed to start the process over and new offer was $2k less and less than the trade in offer that I rejected as I waited for Driveway to respond. More