
Driveway - Online Convenience Delivered
Portland, OR
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This was my first time buying a car online and from a different state. There were definitely some hiccups. One challenge is that you deal with so many different people from so many different departments. different state. There were definitely some hiccups. One challenge is that you deal with so many different people from so many different departments. So it’s a little difficult to know who to reach out to when there is an issue. And there definitely worth some issues. Because I rely on photos, since I can’t see the car, it was challenging to get additional photos that showed specific areas of damage. Since the people you’re buying the car from aren’t on the actual lot with the car, that definitely adds a layer of complexity. I’d read reviews about the temporary plates not getting to the customer on time, was not an issue for us. They were very good about overnighting things to me , so that I got paperwork in a timely manner. There were definitely some standouts that were great to work with. Jessica Romanco in the finance area was amazing and very responsive. Ken Myers in the transport area was also great and very responsive as well. Overall, the experience has been a positive one. I’ll know more when the car arrives and I get to see it. More
Horrible dealership. Had a horrible representative and horrible supervisor that lacked experience. Carvana is a lot more professional. Had a horrible representative and horrible supervisor that lacked experience. Carvana is a lot more professional. More
Excellent customer service and communication. I was able to talk to a real person every step of the way. They buying process was very easy to understand and electronic (doc u sign) making it very I was able to talk to a real person every step of the way. They buying process was very easy to understand and electronic (doc u sign) making it very fast. More
Our experience with Driveway and Driveway Subaru of Moon Twp PA was great. Everyone from the initial contact guy Jordan, to the transportation lady Na’ai, to Grant that helped us finalize everything was gre Twp PA was great. Everyone from the initial contact guy Jordan, to the transportation lady Na’ai, to Grant that helped us finalize everything was great! We will definitely use Driveway in the future and highly recommend them for anyone looking for an easy hassle free experience! Thank you again, David & Shari Horne More
Driveway staff are great at their jobs with exceptional customer service. The team was very helpful! And met all my concerns and needs. I would highly recommend Driveway to anyone who is looking to purchas customer service. The team was very helpful! And met all my concerns and needs. I would highly recommend Driveway to anyone who is looking to purchase a new vehicle! More
The driver A. J.was very professional and pleasant he called me at 8am explained that he had to gas up/wash the vehicle and head over to me he gave me an e.t.a.of a J.was very professional and pleasant he called me at 8am explained that he had to gas up/wash the vehicle and head over to me he gave me an e.t.a.of about 9:30am and he actually showed up at 9:15am went over and explained everything the whole team from my sales rep to finance and lastly transportation rep I actually work for a GM dealership and went this route to buy this Buick envision it’s my 4th one bought the 1st generation when they came out it’s a overall great vehicle and the price was even greater (that I don’t think I could have gotten a better deal with my employee pricing) Gm did a great job with this model & I hope they don’t discontinue it do the envista thanks again everyone all of you guys went above and beyond thank you Ed DAmato More
Great costumer service! I was apprehensive purchasing a used auto over the internet but driveway.com did a great job easing my worries and providing great service. I was apprehensive purchasing a used auto over the internet but driveway.com did a great job easing my worries and providing great service. More