Driveway - Online Convenience Delivered

** Bait and Switch** My Driveway experience started out wonderful, the representative I was working with was attentive and patient as we navigated the inventory for a truck that met my needs. I found one t wonderful, the representative I was working with was attentive and patient as we navigated the inventory for a truck that met my needs. I found one that I wanted to purchase but after the finances came back I was told I was not qualified for that vehicle, then I was sent other options. He did a great job of finding vehicles that fit my needs. I found a second truck and immediately started the process, filled out the application, gave a down payment to hold and ship the vehicle and agreed to the contract via text message for that specific vehicle all within the hour. I was then told that the vehicle would be shipped to my local Lithia dealer and the down payment I made was to hold the vehicle so it could not be purchased. I was told that I would receive confirmation when the vehicle shipped. The next morning I received a text that stated the vehicle I had agreed to the contract for, and put a hold payment on was sold and no longer available, but then I was offered other trucks that were $5k-$10k more, more miles on them and older years. I was not offered my payment back until I requested it and it still did not process for a few days so in that time I missed out on another vehicle locally due to not having my deposit refunded in a timely manner. It was a bait and switch experience. So now I have no vehicle and I missed out on 3 great trucks. More

horrible purchase experience. Thankfully Jason Sokona turned that around! He was understanding and beyond helpful with my issue. He kept me informed and gave me peace of mind. My Thankfully Jason Sokona turned that around! He was understanding and beyond helpful with my issue. He kept me informed and gave me peace of mind. My issue is now resolved, but I wish others would give the same level of service as he did. More

Do not buy from this horrible company. I bought a car back in April and still no plates spending a grand a month on a garage queen I can't drive and all I get from Driveway is lies promise I bought a car back in April and still no plates spending a grand a month on a garage queen I can't drive and all I get from Driveway is lies promises and deception here it is end of October and still no plates and still no reimbursement for my payments. Still no rental I was promised. So buy at your own risk cause you will be had More

I would give a 0 if I could. For those of you who were lucky to not buy a car from them, your lives were saved. Let's just say, my deal included BAIERL FORD, DRIVEWAY.COM and L For those of you who were lucky to not buy a car from them, your lives were saved. Let's just say, my deal included BAIERL FORD, DRIVEWAY.COM and LITHIA MOTORS.. let the facts tell the story... I signed Proposal with Driveway.com on May 29, 2022, signed first set of docs June 16th, then on June 22, what do you know, I have to sign new docs because they sold me a car before they had title, which is fraud. Then, I got stuck in another state for almost a month because I had to wait for the delivery, which they kept lying about. I finally received car July 6th, but no temp reg or title, waiting longer to get home. Of course on July 28th, they pulled the yo-yo financing, which is also fraud, "I'm sorry your financing fell through, but I got you a better deal, hahaha so much better not one number has changed since May until now. The kicker, I actually went there with my own financing, which they went behind my back to charge me thousands so they can get rich. It gets better, temp plate expired Sept 3, and can you guess where I am at now with them... they NEVER sent in my title or reg, so I am stuck with a car I cannot drive. As well as I have not been able to work since Sept 3, and I have a 5 year old who I have to support... but wait it gets better.. they didn't care for months of what they were doing to me... my credit has dropped 150 points so far.. but wait it still gets better... I cannot pay a single bill or support us...soooooo drums please.... I have a 5 day notice from my landllord...on top of all the fraudulent activity, they stole every single thing of ours and now we will be homeless because of Driveway, Baierl... and let's not forget who owns them and who has been involved in my whole transaction, Lithia Motors, who is well known for fraudulent activity... look it up... it's all over the place. All three of them like to hide behind numerous names... they like to destroy lives... especially the lives of 5 year children and their single mothers whom are the only ones to care for them. They stripped our lives of everything including the $2,750.00 I gave them as a deposit and I also sold my truck because I bought a new car....how stupid of me... oh and guess what I have a loan that I am supposed to be paying for that nobody knows I own besides the insurance I have been paying for since June and the lender who financed... and want to know another thing...my lender is one of the ones I went there with my pre-approval... Only thing they are good for is destroying lives and putting them up in flames and stealing every single thing they have. BUYER BEWARE UNLESS YOU LIKE FRAUD!!! FACTS and I have 5 months of written proof. Even though they would never sent a fully executed copy of the documents. And the ones that they finally sent in September, implicates themselves in forgery and a lot of fraudulent activity. Have a wonderful day! I know we will when we finally have to leave since we are in Michigan where it is 32 degrees with 25 mph winds woohoo!!! Don't worry dealers no need to respond, yall have bestowed upon us enough detrimental harm and the amount of damage you have cause my son and I, is unspeakable, unethical, immoral and unprofessional, unjust, deceptive, fraudulent, and let's not forget the altering of the docs and the coercion! Boy was I the lucky one... I just got it from every single angle, didn't I. They think every consumer is ignorant to the illegal acts that they perform. But they are the ones who disappeared for weeks in August into September and then decided to finally contact me again after temp plates expired. More

Buying process went smooth and quick. The key is for you the customer to have your loan and required paperwork in hand and ready to go. Driveway agent (Allen) worked hard to get everyth The key is for you the customer to have your loan and required paperwork in hand and ready to go. Driveway agent (Allen) worked hard to get everything done in a timely fashion. Vehicle price was very good. Will add another review when vehicle arrives, but so far so good. More

This has been an awful experience trying to buy my son his first car. We are located in pittsburgh and this has been by far the most frustrating experience trying to get a car. We went to the dealership t his first car. We are located in pittsburgh and this has been by far the most frustrating experience trying to get a car. We went to the dealership thinking we could get the car the day we tested it, but it turns out they don’t have a title!! I don’t understand how a dealership can have a car without a title. Now the car is just sitting there and it’s been over a month of waiting now. We’re looking at other places selling gti’s but this one is just the best all around. 2 more weeks and I’m done with this car and buying another car. More

I have been WAY more patient with Driveway than I needed to be, but my patience has run out. Buckle up... Run, don't walk, RUN away from Driveway if you're considering an online car purchase. It's been o to be, but my patience has run out. Buckle up... Run, don't walk, RUN away from Driveway if you're considering an online car purchase. It's been over a month and we're still without our car (and without a title, which puts us over our states 30-day requirement to register after purchasing). First, delivery was poorly coordinated and days late. My wife found out at 10pm at night that she needed to meet the driver somewhere to pick up the car (we were told it would be dropped off at our house). Not good! Little did we know, that was just the beginning. When I checked out the car the next day I found it had a horrible vibration at idle. It took over a week to approve the repairs under warranty (which, incidentally, put us past our 7 day no-questions-asked return window). Turns out it had 4 bad motor mounts. Something like this is EXTREMELY OBVIOUS and the car should NEVER have made it off the lot in that condition! This is more the physical dealer's fault, but Driveway still bears responsibility as the face of the operation. As I write this, the car is stuck at the shop over a month after purchasing because they (understandably) won't release it without payment and the warranty company (which I can only communicate with through Driveway) is painfully slow and uncommunicative. At this rate there's a good chance I'll have to pay the $1300 bill myself to get the car back and god only knows if I'll ever see that money from the warranty company. What a nightmare! And I'll say again, we still don't have the title so I can't even register it!! I've had some terrible car-buying experiences before, but this takes the cake. They found a way to screw something up (sometimes multiple things) at literally every step of the process. I will say the people I have dealt with have been pleasant enough, but as often as not they can't find the answer to a question or don't get back to me as promised. I could not be more dissatisfied with my experience. More

Awful. the worse. I bought a tesla from them and they delivered it with 1% charge on the car. The car proceeded to die and messed up my whole weekend. They the worse. I bought a tesla from them and they delivered it with 1% charge on the car. The car proceeded to die and messed up my whole weekend. They offered me $20.00 for my troubles. the worse More

This place is a rip off, i was pre approved then approved paid my down payment sent over all documents as well as jumped through every hoop for a month straight. After this time the vehicle was delivered to paid my down payment sent over all documents as well as jumped through every hoop for a month straight. After this time the vehicle was delivered to me with no temp tag just like all the other complaints on these reviews, severely dirty and zero paperwork. Over the next month straight i had to send my paystubs 4 times plus they pulled my credit several times dropping my credit score, i signed the title and they signed it as well with all the paperwork the contract is set. Over a week goes by and i hear absolutely nothing.. all the sudden i get a call saying the finance company that signed the contract just as i did is now refusing to fund the loan. After all the xxxxxxxx i went through and sending them money and dropping my credit and xxxxxxx me around for 2 months, this is what i get. Luckily for me i have a meeting with my attorney in the morning because they as well as i signed the contract as well as the title this deal is legal and binding so we will see how this goes. Most pathetic excuse for a dealership and company i have ever seen or even heard of this place should be shut down. I wish i could give them a negative review this company is a complete joke and during my entire process i must have spoke with 20 different peopl who every one of them were clueless and all asked for the same things i have already sent the previous person i spoke with. More

The truth about driveway is they don't care. I bought a Cayenne from them about a week ago from driveway. I looked all over U S for this car and driveway as a bunch of dealers nationwide they I bought a Cayenne from them about a week ago from driveway. I looked all over U S for this car and driveway as a bunch of dealers nationwide they work with. It was a used car it had some wear i didn't see in the photos and i was ok with that. I never said a word about that. Nothing was disclosed at all just said excellent condition. a couple days into owning the cayenne that has super expensive breaks. The breaks started sounding like a dump truck. I took them to a local shop in have used for my Audi's he knows German cars extremely well. He said i need new breaks he tried to clean them and put them back on. He also did a new car inspection. I contacted driveway which then contacts the dealer Ramsey. Ramsey and driveway told me sorry breaks are fine even if they sound like dump truck, they are safe to use. Now my new car sounds like a dump truck. 7 days after my purchases I'm on the hook. I contacted some on with in the 7 days guarantee to get this resolved and no one responded until 2 days later. When working with driveway they also changed my person 10 times and i got lost in the shuffle. When they delivered my car, they didn't bring me a plate nor did the transfer my plate like i asked. I didn't get a plate until 5 days letter into my 7 days test drive so how would i know if the car had any problems. I think that is the trick they get you with. I attached a video of the new break that are safe but sound like a dump truck that don’t need to be fixed. This was a one-minute ride. people said wait this is a new car and the breaks sound like that. My responses have been i got it from driveway. https://youtu.be/gVmZSl53m2k More