Driveway - Online Convenience Delivered

I have been in the process of buying a vehicle (1FM5K8HC4MGB59061 )since Feb 20th. Everything is signed, checks are cashed and it’s supposed to be delivered. It’s been 2 weeks. As of yesterday the (1FM5K8HC4MGB59061 )since Feb 20th. Everything is signed, checks are cashed and it’s supposed to be delivered. It’s been 2 weeks. As of yesterday the car has since made it to my state, supposedly 2 hours away, waiting for a driver to be assigned. All they can say is waiting for a driver, I’ve heard that for a week. This has been the biggest headache ever. Communication is absolutely garbage. When I started this process, there were no where near the amount of negative reviews that I’m seeing today. Driveway if y’all are in over your head, just say that. More

I wish I’ve read these reviews before making this stupid move of buying from driveway! Do not get yourself into this nightmare. First they will be nice and quick until they get your money and sign the docum move of buying from driveway! Do not get yourself into this nightmare. First they will be nice and quick until they get your money and sign the documents then they disappear. The customer service is useless and RUDE they have no knowledge what they’re doing. I bought a car (2G61M5S36K9149294) on 12/29/2022 it’s now 03/03/2023 and I don’t have my tags and registration and my second temporary tags are expired on 02/27/2023 they are estimating 2-3 weeks from now! Now I have a car I can’t drive and paying insurance for! Seriously? One of the representatives told me to “drive the car if you get pulled over show them the contract if you get a ticket we will pay” what about my driving record? how does that sound? So Do you still want to deal with this xx? They should refund the processing fees for title and tags! ALSO, i have a video of the car after delivery and guess what, the car was filthy inside and out not even washed!!! Shame on you guys for conducting such a predatory business behavior!! More

Horrible experience of purchasing car through driveway. com. I ordered a car (VIN: 5FNYF6H55JB027895) from Driveway.com on 02/18. The car was located at Suburban of Toyota Troy, MI, 48084. Driveway.com was com. I ordered a car (VIN: 5FNYF6H55JB027895) from Driveway.com on 02/18. The car was located at Suburban of Toyota Troy, MI, 48084. Driveway.com was suppose to complete all the formalities of car purchase & ship it to me to Texas. Driveway.com took all my personal information (Driving license, insurance details) and took $500 from me over credit card for securing the car. On Sat, Feb 18, 2023 at 12:13 PM, they confirmed 'we were able to secure the vehicle' and mentioned 'we have to do an IDV quiz'. One person called to my mobile and asked responses of Credit bureau Identity verification questions. They hit my credit report & secured PII information. After completion they mentioned contracting team will reach me for signing the papers. I reached them after waiting 2 days on 02/20. They mentioned ' yes we are actively working on your deal. Your case has already been assigned to a contract specialist. They will reach out to complete the contract with you'. PFA email. One person named Guy from dealership (Suburban of Toyota Troy) called me on 02/20 & asked have you ordered the 2018 Honda pilot through driveway.com? I said yes, I paid advance also & Driveway.com mentioned they secured the car for me. He said 'OK, Thanks'. Contract person Nikki sent a SMS to me on 02/20 evening mentioning they will complete the process on 02/21. On 02/21 when I did not get any updates from driveway.com and Nikki, I reached them via SMS & contract person told the car has availability issue & it's sold on 02/20 to someone else. My question was how a car can be sold to someone else after securing for me? I reached driveway.com representative Rayne, Driveway.com Sales Manager Bobby Hodges who were working with me. They returned my $500 & assured that they had escalated the incident to resolution department & I will get a call from them within 48 to 72 hours with the information how they will compensate me for this incident Till date I did not get any email/call from resolution department, received no compensation yet. Additionally I missed 2 potential cars which were local & sold on 02/18. As because Driveway.com mentioned they secured the car for me, I had not considered those options on that day. Such a big harassment, waste of time & effort, unnecessary credit hits, losing other opportunities because of the false representation of 'SECURING the car' by driveway.com, wrong commitment from driveway.com, and mostly no resolution or compensation. More

Claim in house financing, it's not. Still like any other dealer. It's more of a service provider you're not buying from them. Still like any other dealer. It's more of a service provider you're not buying from them. More

Do not deal with this scamming as company, I received my car January 30, 2023. The car was so loud and a cracked windshield. I explain this cracked windshield wasn’t part of purchases driveway said they wil car January 30, 2023. The car was so loud and a cracked windshield. I explain this cracked windshield wasn’t part of purchases driveway said they will fixed everything. The vehicle was in the shop Feb 1-3 2023 within 72 hours my engine light on. Sarah extended my warranty until the Feb 10, 2023. Feb 7-14 2023 my car in the shop. They don’t know I download Land Rover app it tells what your car is doing features tells if your car doors open or was is parked etc. The shop worked on my car for three days, after that my car was parked 4 days. I get my car back within 48 hours the engine light came on again. This time I told them I want to return the car. She said I can’t because I’m pass my 7 warranty. The car was in the shop during my 7 day warranty. Now the windshield they send me Check 149.99 for the repair. I told her my windshield need to be replace its not fixable. DO YOU KNOW THEY DID NOT REPLACE MY WINDSHIELD THEY SAID ITS REPAIR.Shout out to Stephen and Issac they were going replace it. This person Sarah said they repaired. Now I’m stuck with cracked windshield, engine light on and shuts off anytime I haven’t had the car for 30 days. Plus my car not registered with my state. If you purchase a car from the DRIVEWAY RUN! More

DON'T EVER buy from Driveway. com To begin with, they dropped my car at a dealership that couldn't deliver it. So, it sat on that lot until they figured out another way to deli com To begin with, they dropped my car at a dealership that couldn't deliver it. So, it sat on that lot until they figured out another way to deliver it to the neighbors house!?! Walked by with the dog and said that's my car! The truck driver just handed me the keys. No ID, signature, nothing. Now l've been waiting for plates for 17 days and today l've found out they've lost the title. It will be at least another 3 weeks until a replacement can be issued from a different state. Driveway doesn't even have the decency to reach out and tell me truth about the lost title. When speaking with customer service, every weasel buzz word is used and of course you "just" mailed it today... I managed to find out about the missing title from the DOT. Customer service couldn't even tell me the address they "mailed" my paperwork to. The WORST customer service l've ever received and I will continue to tell anyone NEVER buy from this company. I cannot believe how much money l've spent to buy a car I can't drive, and on top of that, will end up with additional fees at the DOT for it being unregistered in my state for over 30 days. Absolutely unbelievable. Date of experience: February 24, 2022 More

Worst experience…ever. Took a MONTH to receive the vehicle, now my temporary plates are expiring and the titling people are conveniently “in a meeting” every time I call!! Took a MONTH to receive the vehicle, now my temporary plates are expiring and the titling people are conveniently “in a meeting” every time I call!! Update; there’s something wrong with the title and I cannot get another temporary plate as one employee told me. I have made five calls in two days to Driveway and had a different person tell me a different story each time with two of them supposedly calling me back. So, now I can’t drive the car that I waited all that time for and have made two payments on already! More

Sherri Rambo was the absolute best representative I’ve ever dealt with in any industry. She finally made me start to feel like this whole process was true, legit, and wasn’t filled with a bunch of employe ever dealt with in any industry. She finally made me start to feel like this whole process was true, legit, and wasn’t filled with a bunch of employees that seemed not to care. She was the most appreciative and happy person ever as well. All I know is, Sherri needs to keep climbing up the ladder and get paid more for what she does. She takes every client seriously and wants to make an impact on each individual person, unlike most people I’ve dealt with. I promise, she’s worth the investment. Thank you Sherri! More

When I received the car, 5 weeks after a completed the deal, I received a car 2017 BMW X5 with a crack windshield and several anomalies, 3 weeks after I purchased the car and I know that the 7 days perio deal, I received a car 2017 BMW X5 with a crack windshield and several anomalies, 3 weeks after I purchased the car and I know that the 7 days period to return the car had passed, however, Hazardous light came on on the dash board and I had to take the car for service, to find out, the oil change was over due and that 2 of the tires( front) had no treads left and was a danger to drive, and the other 2 ( rear) were not in good shape either.  On top of it, the 4 tires that were installed on that car are all different brands, this is unacceptable and I am so upset, disappointed and frustrated  to have used Drivaway to purchase that car. It was clear that the car was not inspected as they claim on there website. Needless to say, what was supposed to be a simple oil change which should have been done before I received the car and was willing to pay from my own pocket become a huge unexpected expense as I had to replaced all 4 tires, not even a month after I received the car. I will contacted the Driveway center to discuss, no answer yet. I expect some compensation and reimbursement under the 30 days guarantee. Not Happy! More

If I could Rate them 0 stars I absolutely would. Customer service is non-existent. Been waiting over 4 months for registration and tags. I was told to go and get temp tags myself. No responses to mu Customer service is non-existent. Been waiting over 4 months for registration and tags. I was told to go and get temp tags myself. No responses to multiple emails and calls. Constantly getting the run around. The person I need to speak with is either out of the office, off for the day, or just left. I have been lied to almost every step of the way. Never receive call backs. Can't seem to escalate to anyone in a senior management level. When I have requested for a senior level manager to return my call, they promise the person will reach out but nothing. I'm filing a complaint with the attorney general, and also filing a lawsuit for failure to deliver and breach of contract. I thought I would give driveway as they seemed legitimate so I thought the transaction would go smoothly. It has not and has turned into a nightmare. I should have gone back to Carvana. Read all the other reviews, they all say similar to the same thing. STAY AWAY! I'm willing to bet that all the positive reviews are either paid for, or Driveway employees. More