Driveway - Online Convenience Delivered

Very frustrating ready to pull out and loose deposit. 7/27 I put a deposit down on a vehicle and asked for additional photos to confirm no damage or frame rust. 7/29 get a call from some third party te 7/27 I put a deposit down on a vehicle and asked for additional photos to confirm no damage or frame rust. 7/29 get a call from some third party telling me I had to get Insurance from the dealer Also get a call from Driveway closer and gave me all the things to do. Told him I am not moving forward until the dealer provides photos Ready to just walk away More

Christina Mogford came through. I was a first time customer ordering from driveway. It gave me a wonderful trade deal for my car. Unfortunately the car I got came with a broken radi I was a first time customer ordering from driveway. It gave me a wonderful trade deal for my car. Unfortunately the car I got came with a broken radio that was not listed on carfax. I reported it and Christina made the efforts to reach out to the service department and got the radio part approved to replace on my car. That was very impressive and I applaud her efforts and customer service. More

Horrible experience! Took 1 month to get the truck. Truck arrived leaking oil from the engine and the touchscreen was glitching with horizontal lines on the display, se Took 1 month to get the truck. Truck arrived leaking oil from the engine and the touchscreen was glitching with horizontal lines on the display, see picture. This was a 2022 GMC Sierra SLT with the 3.0L diesel engine. It only had 29k miles on it. The carfax was clean. This truck came from a dealership in WV. The name of the dealership is Chrysler Dodge Jeep Ram Fiat of Morgantown WV. The belly pan was missing under the truck which tells me that the dealer looked at the oil leak and did nothing about it. I called Driveway the day after the truck arrived and requested to return the truck for a refund. They asked me if I wanted to take it to a dealer for an estimate to repair it. This truck is under factory warranty, but I did not buy a broken truck and I did not want to deal with having it repaired. It took them 2 weeks to pickup the truck. I was able to track the truck with the BOL number that the driver gave me. It went back to the same dealer in WV and 1 day later it was listed for sale again on Driveway.com. It is currently still listed for sale, see picture. They did not have time to fix the oil leaks and the touchscreen. They are going to sell it "BROKEN" again and someone else is going to have to go through the same thing that I just went through. It took 2 more weeks to get my money back and they did not refund my shipping cost of $1200 even though they were 100% at fault for selling me a broken vehicle that they knew was broken. I had to call and or text every day to get my refund. The agents are not trained well and if you do not stay on them, nothing will get done. Driveway is owned by Lithia Motors. They do not care about the customer at all. I will never buy a vehicle online again. Be very careful if you are thinking about buying from this company. More

No customer service just treated as a transaction. Bring car to local dealership for maintenance and inform of damaged part AC wire but driveway limited warranty doesn’t cover damaged parts and they o Bring car to local dealership for maintenance and inform of damaged part AC wire but driveway limited warranty doesn’t cover damaged parts and they offer no solution. Still within 60/3000 actually within the first month. The car was sold with nothing updated had to purchase 3 new tires because had 1 new tire the rest original with 30k on the car. Car was delivered with no driver floor mat so had to purchase floor mats right away. Had no front license plate bracket so had to purchase and have that installed. Cabin filter was dirty with leaves and debris. Had to change. When you buy a car from driveway they really sell as is and change nothing from when they bought in it might actually be worst. Then they past it all to you! More

Quick responses and easy communication through text. Answered every question quickly. Would recommend them to seek your car. Already recommended to another friend. Answered every question quickly. Would recommend them to seek your car. Already recommended to another friend. More

I had a deal for a car and got my loan approved. They required a $500 deposit to hold the car, which I paid. However, my bank later informed me they couldn't accept a loan-to-value (LTV) ratio highe They required a $500 deposit to hold the car, which I paid. However, my bank later informed me they couldn't accept a loan-to-value (LTV) ratio higher than 130%. I spoke with Jonathon Sellers a few hours later, explaining that I was deciding whether to cover the difference in cash to lower the LTV or to not trade in my current car. He acknowledged and assured me it was fine. But, two days later, I discovered the car had been sold. I was told it was never on hold because the deal wasn’t finalized. So, what was the $500 for? The rep explained that since the deal wasn't approved, there was no hold on the car. Highly disappointing. More

They were Very prompt and easy to work with. The Process was transparent with no surprises. The Process was transparent with no surprises. More

The process to buy the car was a bit convoluted but every coordinator and support agent was very responsive and timely. coordinator and support agent was very responsive and timely. More

I want to first say that this whole buying experience was a total headache.I will never purchase nor recommend this company to anyone .But I personally want to thank Christina for all the time she took to ke a total headache.I will never purchase nor recommend this company to anyone .But I personally want to thank Christina for all the time she took to keep me updated and informed on the whole buying process.She kept her word on everything she promised to follow up on and I’m very appreciative of that and thank you Issac for clearing things up at the end the best you could More