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Driveway - Online Convenience Delivered

Portland, OR

4.5
1,257 Reviews

No Retail Location

Portland, OR

97225

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Showing 1,257 reviews

February 06, 2024

They offered the most for my hummer h2. I said yes to the offer. About a week later they picked it up and i received a check in two day. No problems. More

by abxxczz
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tiffany
Feb 06, 2024 -

Driveway - Online Convenience Delivered responded

It makes our day to receive your 5-star stamp of seller's approval, Jerry! We're delighted that the process for your SUV was hassle free with an acceptable offer that met expectations.

February 06, 2024

After wasting way too much time at a local dealership, I decided to try total online car buying. I chose Driveway at first just because they had the specific vehicle I wanted. I was lucky because the experi More

by zachcfoshee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty, Cheyenne, Priscilla, Ken
Feb 06, 2024 -

Driveway - Online Convenience Delivered responded

Congratulations Foshee Family! We are thrilled to be your car shopping partner for the order fulfillment of your Ford Bronco Sport from our selling store in California. Thank you for the brief recap into your customer journey for the SUV showing appreciation to our team members who provided efficient and seamless support.

February 05, 2024

Very stressful experience with this guys. All the paperwork done. Payment was done. They just needed to make the delivery. and on the day it had to be handed in, a guy wanted to verify that i More

by Ed
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jim, Ken Diana.
Feb 06, 2024 -

Driveway - Online Convenience Delivered responded

Hi Ed, We're sorry to hear that the inquiry to purchase a Toyota with us did not progress accordingly. As an extra security measure to protect sensitive consumer information, photo identification from our purchaser and banking details for the funds have to match accordingly. Cooperation and timely completion of this step was necessary to avoid any delays.

February 05, 2024

All interactions with the Driveway staff were pleasant and without pressure. They were happy to answer any questions I had. More

by Screen name
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deontw
Feb 05, 2024 -

Driveway - Online Convenience Delivered responded

Hello! Thank you for taking the time to share your thoughts and shopping experience regarding the selection of a Subaru vehicle with us. Please consider including the customer name your transaction was placed under or the order number within the context of this review. We would love to alert all assigned team members who earned your customer satisfaction.

February 05, 2024

I received a higher offer the next day after selling. I didn’t understand that. I still haven’t received my $$ and my car has not been paid off—-hopefully today More

by lauram3401
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Banks
Feb 05, 2024 -

Driveway - Online Convenience Delivered responded

Hi Laura, Thank you for inquiring with us accepting our offer for the sale of your Honda CR-V SUV. We have shared your feedback here with all assigned team members for follow up under support ticket CSR-27661.

February 05, 2024

Good over all experience Would like to see pictures from original advertisement Thank you donato More

by donato
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa
Feb 05, 2024 -

Driveway - Online Convenience Delivered responded

It is a pleasure to receive an excellent customer rating following the in-state purchase of your Ford Edge, Donato! Please reach out to your shop agent or live chat on our website at driveway.com to request additional photos of the SUV.

February 04, 2024

Driveway. com portion was smooth..pick up at the dealership was a little longer then expected but overall good experience and finance Mgr. Was cool More

by Irishcarbalm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael deangelis
Feb 05, 2024 -

Driveway - Online Convenience Delivered responded

Congratulations Kelly! We are delighted that you were able to shop your way with us coordinating the online trade in and dealership pickup of the Ford F-150 Raptor Supercrew.

February 02, 2024

Process was very easy and efficient. Good communication throughout. All issues were dealt with effectively by their amazing customer service rep, Lidia. More

by rachel
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lidia
Feb 02, 2024 -

Driveway - Online Convenience Delivered responded

We're so happy to have you shop with us, Rachel. Safe travels behind the wheel of your Nissan Sentra! Thank you for personally recognizing your agent, Lidia and the amazing customer service she provided.

February 02, 2024

It was a seamless transaction, although many departments were involved. They seem to have good notes so that they could communicate with one another, if a different agent had to handle a different aspect of More

by Lakeshoresetters
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Too many to name. Mainly Chase
Feb 02, 2024 -

Driveway - Online Convenience Delivered responded

Welcome to your first venture with online car buying, Maryellen! We're proud to receive a satisfactory report following the receipt of your Jaguar F-Type Convertible from California. Vehicle inventory comes directly from hundreds of Lithia Motors selling stores across the country. Teamwork from our agents in every part of the customer journey keeps it all rocking and rolling.

February 02, 2024

Communication was absolutely terrible every step of the process. Days would go by with zero updates, and the second I reached out someone would get back informing me that the next step had just been comple More

by Twilso023
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeffrey
Feb 02, 2024 -

Driveway - Online Convenience Delivered responded

Thank you for bringing the communication and equipment concerns regarding your Honda Odyssey Wagon to our attention, Trevor. We understand and apologize for the frustration expressed impacting your customer experience. Support ticket CSR-27541 has been created for your order alerting all assigned team members and our satisfaction agents for revisit. Your feedback here has also been included for their awareness and visibility as well.

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