Driveway - Online Convenience Delivered

I only give them 1 star cause I'm not able to give them no stars. They are a complete and total scam. My husband and myself went through the whole process of buying a vehicle from them and after not having no stars. They are a complete and total scam. My husband and myself went through the whole process of buying a vehicle from them and after not having them return calls to just playing games with us, we finally out the 500 down to hold the vehicle my husband had searched for for months, to then be ghosted by them and now my husband is now in contact with the actual dealership that has the vehicle and they informed him that they actually sold that vehicle 3 weeks ago!!!! We just want our money back. I would suggest anyone who is thinking about using this company to buy a vehicle to save your money and go elsewhere they are a rip off complete scam. More

Isaac was a pleasure to talk to. All my questions were answered and he went above and beyond to resolve things I needed done. Couldn’t thank him enough! All my questions were answered and he went above and beyond to resolve things I needed done. Couldn’t thank him enough! More

My temp tag was about to expire, called and spoke with Eli and he help me and got a temp tag overnighted and emailed me another one. Great help! Eli and he help me and got a temp tag overnighted and emailed me another one. Great help! More

Customer service is great! Eli Hooked it up and got me what I needed super quickly. Car came in great with everything I was expecting. Eli Hooked it up and got me what I needed super quickly. Car came in great with everything I was expecting. More

I am a very picky shopper so suffice it to say it took me many, many months of looking online and in town before I finally found my vehicle at Driveway.com. When I nervously contacted Driveway, Jorda took me many, many months of looking online and in town before I finally found my vehicle at Driveway.com. When I nervously contacted Driveway, Jordan got the process started and Eli smoothed out all of the kinks and made sure that everything was in place for me and that any small concerns were heard and handled. Billy at Acertus was very helpful with Delivery. Some customers experienced delays in receiving the title, but my title arrived 3 weeks later, which was sooner than I expected. I am elated that I didn't get in my own way and let fear of the unknown stop me from making the best decision ever. My vehicle is beautiful and is practically a new used vehicle. It had low miles, a limited warranty, and costed less than the local dealership that I thought was a bargain. So um yes, I am through the roof happy! Thank you Eli for setting the standard for how customers should be treated and for how we should feel after the process is completed. I feel ecstatic and proud of my beautiful, beautiful ride!!! I recommend Driveway.com! 💯 More

Sellers (and probably buyers, too) beware! This company promises to immediately deposit the funds for your purchased vehicle into your bank account when they receive a picture of your vehicle This company promises to immediately deposit the funds for your purchased vehicle into your bank account when they receive a picture of your vehicle loaded on the trailer. Sadly, that isn't the case. You won't get your money, any semblance of proof that a deposit was even attempted, and some pretty xxxx-poor excuses about how it's the banks fault (yet they keep doing business with said bank). My next step is pursuing legal action for a company promising to purchase my vehicle and not delivering a payment. More

Poor customer service very slow after purchase did not care at all moved on to next customer. care at all moved on to next customer. More

Everything went well EXCEPT the delivery. They never set up a date for delivery, i just got a call the day before asking if they could deliver it at 3am... They never set up a date for delivery, i just got a call the day before asking if they could deliver it at 3am... More

I found a used vehicle on their website on February 4, 2023 and immediately reach out to customer service at their toll free number. I was assigned a Sales professional and he got the ball rolling for me. 2023 and immediately reach out to customer service at their toll free number. I was assigned a Sales professional and he got the ball rolling for me. I paid my deposit, got my insurance, and sooner than I expected, got my vehicle before end of February, 2023. Kudos to Driveway and the staff. BTW, they sell new vehicles, without having to haggle over the price. More

After a rough start with some issues getting my car to me in a timely manner I drove to pick it up. I was reimbursed my delivery charge rather quickly and worked with customer service to get broken air vents in a timely manner I drove to pick it up. I was reimbursed my delivery charge rather quickly and worked with customer service to get broken air vents replaced (because they were not disclosed on the damage report provided in my contract). Eli worked quickly to get the cost of the parts and installation covered. Phillip also really went above and beyond to get everything settled with the initial issues I was facing. Hopefully my car lasts me forever, but if it doesn't is consider using them again. More