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Driveway - Online Convenience Delivered

Portland, OR

4.1
946 Reviews

No Retail Location

Portland, OR

97225

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Showing 946 reviews

May 10, 2023

This is the worst place to purchase a vehicle from. They photo shop pictures to make vehicle look good. My truck was Rusty, no back brakes, Windshield leaked wasn't detailed, . I couldn't drive it for More

by blong6977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jarod, Jarod, Kim Eric and at least at least 4 more
May 10, 2023 -

Driveway - Online Convenience Delivered responded

Hi Betty, We sincerely apologize that our service did not meet your expectations as a valued customer. It is unfortunate to know that you are still dissatisfied despite the monetary compensation for repairs and rental vehicle you were provided with last year when concerns were brought to our attention. It is our understanding that your trade title was requested and still has not been received. This feedback has been escalated for team awareness.

May 12, 2023 -

blong6977 responded

You have done nothing but lie to me from the beginning, so dont think your apologies mean anything. You didn't even deliver the truck to my driveway. As far as the trade in title, i told one of your employees, i wanted mt Jeep back within 7 days. As far as you paying for rental and repairs, Why shouldn't you? You are the ones that sold me the piece of rusty junk !! Then to offer me $1800 for it because of year and mileage? It has maybe 1000 miles more than when i bought it. I paid $7995. Driveway RIPPED ME OFF !!! There's no denying it.

May 15, 2023 -

blong6977 responded

Did you forget, or were you even working for Driveway when i went the first 2months after a week of getting the truck of not being able to drive it ? So many people got involved with my problems with the tru k and me wanting to return it, Nobody k ew for sure what was going on. But yet, i was treated with disrespect and called a liar. Never will i have a good thing to say about Driveway, because of the way i was treated and the piece of crap they sold me. Heck no, they wouldn't take it back, it was a rusty old piece of crap. The photoshopped picture sold it once, it wouldn't do it again. All i want is my $1700 down-payment back and you take the truck back a nd clear my name from the loan. You can give me money for my Jeep Grand Cherokee i traded in .

May 24, 2023 -

blong6977 responded

Once again Driveway refuses to do anything because they know i am right about this whole matter. This is what happened before and they stuck me with a truck that had issues and they knew about. So, hold on, i will get back to you, (when your time runs out) must be their real logo. Just give me what i have asked for, for the last year and i will stop telling how bad your company is. Even though its the truth !

May 24, 2023 -

blong6977 responded

You have upset me so much. You try to act like you are good people to every person and you know thats not the truth, thats probably why a lot of the people I dealut with over this truck dont work there any more. Just give me my $1700 down payment and $1000 for the hassles you have caused me and i will stop telling people how much you lied to me. I still have the picture of the photoshopped picture of the truck you sold me and pictures of the real truck i got. That started your lies.

May 09, 2023

Very cool car buying process. Was able to do everything from home from my cell phone. Had my truck delivered rite to my driveway. Usually I have to spend 5 hours at a dealership b More

by Acxionjax
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eli, Daniel
May 10, 2023 -

Driveway - Online Convenience Delivered responded

Congratulations on the exciting purchase of your Chevy Colorado Crew Cab, Jackson! We are pleased to know that you are satisfied by all accounts with shopper's convenience sweetening the deal.

May 07, 2023

Highly recommended! Superb customer service from start to finish. Sold our car to them in 10days no hassles. Thank you again Driveway! More

by Faithie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ilka and Sherry
May 08, 2023 -

Driveway - Online Convenience Delivered responded

Hi Faith, Your 5-star satisfaction makes our day! Congratulations on the successful sale of your Honda CR-V and safe travels 🚘😃

May 07, 2023

I was all but fed up with Driveway. The agent I was working with had mis informed me on several occasions to the point where when he said anything I just didn’t believe him. He told me More

by Ninacmarciana76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
So many to name Amber
May 08, 2023 -

Driveway - Online Convenience Delivered responded

Hi Nina, Thank you for your patience and we apologize for the previous frustration encountered. This feedback has been attached to your case for Amber's reference as well as our team. We rely on the candid thoughts of users like you to continue refining and improving all aspects of the customer journey.

May 06, 2023

I’ve never had a better experience selling not one but two vehicles with driveway from start to finish AMAZING !! More

by Riggs3339
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
May 08, 2023 -

Driveway - Online Convenience Delivered responded

Hi Frank, It delights us to earn your happy recommendation as a repeat vehicle seller with us! Thank you for the glowing compliments to our team members who assisted with providing an amazing process with the sale of your Chevrolet Silverado.

May 05, 2023

Easy simple process - would definitely recommend Driveway.com to any of my friends or family. More

by rjdaile
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eli
May 05, 2023 -

Driveway - Online Convenience Delivered responded

Hi Robert, We appreciate the consideration and opportunity to assist with selling your RAM 1500!

May 04, 2023

Phenomenal experience using Driveway to sell our F150. Haven't run into a company in years that prioritizes customer service the way Driveway has. Each one of their team members impressed me thoroughly More

by Brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim, Dillon
May 04, 2023 -

Driveway - Online Convenience Delivered responded

Hi Brian, We are thrilled to receive your satisfaction with the successful sale of your truck! Thank you for taking the time to share thoughts and commend the team members involved for providing a phenomenal seller's experience.

April 27, 2023

My experience was okay. I shared my concerns and thoughts about the company with a customer service representative in a follow up call after I sold my car. I am sure this co More

by rami75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dana
Apr 27, 2023 -

Driveway - Online Convenience Delivered responded

Hi Rami, Thank you for taking the time to share verbal and written feedback following your experience. Congratulations on the successful sale of your Buick Encore! 😃

April 27, 2023

No! !!!!!! Run and never buy a car here. It has been nothing but a huge headache. From incompetence throughout the whole paperwork process, delivery at my More

by kaela511
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex
Apr 27, 2023 -

Driveway - Online Convenience Delivered responded

Hi Kaela, We regret to receive this feedback of dissatisfaction and truly apologize for your frustration. Your sentiment has been shared with our team member Alexander who has done his best to remedy all concerns. He has emailed you a copy of the warranty contract and a check will be issued for your VW Atlas key fob programming. Additionally, this feedback has also been attached to your designated case for team reference until resolution is complete.

April 27, 2023

Excellent customer service. Friendly and professional staff. Made the car buying process easy and enjoyable More

by jumplike23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander
Apr 27, 2023 -

Driveway - Online Convenience Delivered responded

Hi Reuben, We appreciate the opportunity to serve you and help with your automotive needs. Thank you for taking the time to share feedback with us!

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