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Driveway - Online Convenience Delivered

Portland, OR

4.2
966 Reviews

No Retail Location

Portland, OR

97225

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Showing 966 reviews

July 06, 2023

Bought Car 6 weeks ago on Driveway. com. Drove it for 3 weeks on temp tags. Temp tags expired, can no longer drive vehicle, called Driveway every day starting 2 days before tags expired. More

by zip244
Recommend Dealer
No
Employees Worked With
Patrick ,Erica, Mark, Amber, Yaka
Jul 06, 2023 -

Driveway - Online Convenience Delivered responded

Hi Robert, We truly apologize and understand your frustration as the last mile of your customer journey is in progress and you receive the latest updated information known to our agents via phone. As you were not able to get a second temp tag from your home state of New Jersey, our team is actively trying to find a work around keeping in mind the 8-week timeline for NJ registration completion shared with you by Yaka. Please be assured they are advocating on your behalf requesting progress reports as well. Thank you for providing a bit more context about your transaction and the assigned team members allowing us to attach all online feedback received to your designated case.

Jul 07, 2023 -

zip244 responded

It would be a good Idea to let your customers know that it will take 2 months to register so they would not be without transportation for a few weeks but that probably is somewhere in the fine print. Although I did not need one, I requested a rental car to see how your customer support was for somebody that had traded in their current vehicle, that request was declined. The car was purchased on 5/23/2023 so I have two weeks more to wait. Please do not register vehicle in New Jersey as my home state is New York.

Aug 07, 2023 -

Driveway - Online Convenience Delivered responded

Hi Robert, Thank you for following up to confirm that the tags and registration for your vehicle have been received.

July 05, 2023

Fast , accurate and stay in touch and keep you updated with all information. Driver was very nice. More

by bigdz91
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken
Jul 05, 2023 -

Driveway - Online Convenience Delivered responded

Hello, We would love to alert the team members assigned to your Toyota vehicle purchase order by attaching this 5-star feedback. Please edit your username to reflect our buying customer or include a screenshot of this review for reference to an email addressed to customercare@driveway.com with the following details: an order or vehicle VIN number, full first and last name, and primary phone number.

July 03, 2023

Nightmare of a car purchase. Received no temp tags, leaving me unable to drive for several weeks. Car came with significant undescribed damage that nobody would take action on or More

by CM
Recommend Dealer
No
Employees Worked With
Lily, Na'ai, David, like 4 more
Jul 03, 2023 -

Driveway - Online Convenience Delivered responded

Hi Carter, Please be assured that the concerns affecting your level of customer satisfaction will be addressed as this feedback has been attached to your designated customer case. It is our understanding that the cosmetic issue observed is being handled following receipt of vehicle photos. You approved the coverage amount proposed by our selling store and a check request has been submitted by our team member, Amber. Your vehicle's selling state of California does not issue temp tags so our Customer Care team has been alerted to confirm the alternative option in this instance.

July 02, 2023

Simple, efficient and best prices. Everyone treated me with respect and professionalism. This my second opportunity to deal with this outstanding company. Thank you More

by George Git
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
All of them
Jul 03, 2023 -

Driveway - Online Convenience Delivered responded

Hi George, A successful seller's journey that is simple, efficient, with an unbeatable offer is what we strive to achieve at every turn. Thank you for our opportunity to assist you again with the sale of your Honda Ridgeline Crew Cab.

June 30, 2023

I would give zero if possible. Hard hit in my credit score, 500 down, and at the end, the car was sold to someone else. This company is unprofessional and should be out of the m More

by gfmerlos
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Brandy
Jun 30, 2023 -

Driveway - Online Convenience Delivered responded

Hi Luis, We understand your frustration as it is unfortunate that the vehicle you selected became unavailable. In that instance, expert Driveway Care Center agents are happy to assist you in finding other similar vehicles to meet your needs since you have already completed all the necessary steps as a buyer. Although we strive to keep our inventory up to date, this service operates on a first-come, first-served basis as the vehicles come directly from our Lithia Motors dealership locations. Availability of any particular vehicle is not guaranteed until a purchase is finalized. All of this information is publicly disclosed on our website regarding the browsing/buying process and how it works. There is no impact on your credit score with a pre-approval or qualification. It helps you narrow down your car search by getting a ballpark figure of how much to borrow for a car loan. With your customer journey imitated yesterday, the status was listed as processing and not yet deal funded. Our supervisor Khamilah has fully refunded your deposit emailing a receipt for confirmation earlier this afternoon. Please keep your eyes peeled for the funds to reflect in your account in 3 to 5 business days. Best of luck with your vehicle search!

June 28, 2023

In the early stages of purchasing a used vehicle from Driveway, I was very impressed with the responses I got from sales personnel. Everyone I spoke with was very professional and processed the sale of t More

by chasjohn725
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Madison, Clara,Lidia, Octavia
Jun 29, 2023 -

Driveway - Online Convenience Delivered responded

Hi Charles, We understand and acknowledge the pain points that contributed to the significant hit in satisfaction with your customer journey. Please be assured that this entire feedback has been attached to its designated case for the awareness of all assigned team members. As we train and strive to uphold excellence and quality standards when serving drivers and their automotive needs, it is unfortunate that expectations were not met. Our genuine apology for the issues encountered leading to your final decision.

June 28, 2023

Just had a great experience selling my car with Driveway! I had some time issues because I was about to move across the country. Driveway worked with me to meet my deadline. Receiving payment was super easy More

by Helen
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Can't remember. They were all wonderful
Jun 29, 2023 -

Driveway - Online Convenience Delivered responded

Thank you for our golden opportunity to assist with the sale of your Honda Insight Hatchback, Helen! We are thrilled that everything came together just in time to meet the deadline for your cross country move.

June 26, 2023

The process was seamless from start to finish. Buying a car out of State has never been easier. I highly recommend this company. More

by drcooke7
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Dungan
Jun 26, 2023 -

Driveway - Online Convenience Delivered responded

Hi Dale, It was our pleasure to be a trusted shopping partner in completing the purchase and online order of your vehicle from California to Arizona. Thank you for taking the time to share feedback with us!

June 25, 2023

Was a great experience sold them a truck they came and picked it up and the funds was in my bank before they left the drive way More

by mylilsun
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jada
Jun 26, 2023 -

Driveway - Online Convenience Delivered responded

Hi Margaret, We were happy to partner with you in completing the task of selling your Chevrolet Colorado LT Crew Cab. Thank you for reflecting on your successful seller's journey and recommending our service with 5-stars!

June 24, 2023

Would give zero stars if I could. All they did was run a hard credit check and go MIA on a pending sale I had. I tried to reach them numerous times and uploaded documents to essential More

by NN
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jonathan, Nolan
Jun 26, 2023 -

Driveway - Online Convenience Delivered responded

Hi Kimberly, We apologize if you missed your agent Nolan's texts and emails for awareness about his out of office days. He has since reached out upon returning with a phone call as well ready to answer your lease trade-in and financing questions. In regard to the credit inquiry, bureaus count most scores with multiple inquiries in a short period as only one inquiry. They will list out all of the inquiries on your file for two years, for record-keeping, but generally, the impact on your score behaves as one credit inquiry. This feedback has been attached to your designated case alerting all assigned team members.

Jun 26, 2023 -

NN responded

Nothing was missed when nothing was sent out. I apologize that you can’t take accountability for your company.

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